Term
A consultative decision is
a. one made individually
b. one made democratically
c.one made with input from others
d. none of these |
|
Definition
| c. one made with input from others |
|
|
Term
Operational decisions are normally made at
a. middle management levels
b. first-line levels.
c. executive levels.
d. both a and c
|
|
Definition
|
|
Term
An important part of the decision-making process is
a. problem determination
b. alternative selection.
c. fact-finding
d. all of these |
|
Definition
|
|
Term
The left side of the brain is more likely to be used for
a. reasoning
b. being creative
c. process images
d. artistic endeavors |
|
Definition
|
|
Term
The right side of the brain is more likely to be used for
a. reasoning
b. being creative
c. processing images
d. artistic endeavors |
|
Definition
|
|
Term
The questionnaire-based problem-solving technique developed by the Rand Corporation
a. the Delphi technique
b. the participatory decision making
c. the force-field analysis
d. the groupthink |
|
Definition
|
|
Term
The force-field analysis, the problem itself is called
a. equilibrium
b. a heuristic
c. a restraining force
d. divergence |
|
Definition
|
|
Term
The nominal group technique
a. is a biased way to achieve consensus
b. ranks alternatives subjectively
c. uses objective methods to determine alternatives
d. uses the concept that all individuals work better as a group |
|
Definition
| c. uses objective methods to determine alternatives |
|
|
Term
Participatory decision making
a. increases support for the final decision
b. takes too much time to be effective
c. leads to failures in decision making
d. all of these |
|
Definition
| a. increases support for the final decision |
|
|
Term
Delegation involves
a. sending responsibilities upward
b. decisions made by a delegation or committee of employees
c. sending responsibilities downward
d. none of these |
|
Definition
| c. sending responsibilites downward |
|
|
Term
Ethics in decision making relates to
a. frequency of good decisions to bad
b. fairness and morality of the decision
c. degree of risk
d. willingness to make decisions at all costs |
|
Definition
| b. fairness and morality of the decisions |
|
|
Term
An example of a "killer phrase" would be
a. You're too radical
b. It won't work
c. We havent' everdone it that way before
d. all of these |
|
Definition
|
|
Term
Brainstorming
a. encourages wild ideas
b. permits criticismof others' ideas
c. concerns quality of ideas, not quantity
d. all of these |
|
Definition
|
|
Term
Which of the following is NOT a mental lock that prevents innovative thinking
a. be ambiguous
b. to err is wrong
c. Be practical
d. follow the rules |
|
Definition
|
|
Term
A barrier to decision making is
a. brainstorming
b. setting deadlines
c. rejection of suggestions
d. willingness to change |
|
Definition
| c. rejection of suggestions |
|
|
Term
To enhance decision making
a. use intuition
b. put the problem in writing
c. brainstorm
d. all of these |
|
Definition
|
|
Term
Which of the following is true of a decision?
a. few decisions are made on a daily basis
b. not makinga decision is a decision
c. all decisions are legal
d. all of these |
|
Definition
|
|
Term
Decisions are frequently based on
a. a selction of alternatives
b. past experience
c. input from others
d. all of these |
|
Definition
|
|
Term
Which of the following steps typicaly comes LAST in the decision-making process?
a. implementing the alternative
b. selecting the best alternative
c. evaluating the decision
d. defining the problem |
|
Definition
| c. evaluating the decision |
|
|
Term
A consensus decision
a. an individual opinion
b. made democratically
c. made by the CEO
d. made using non outside input from others |
|
Definition
|
|
Term
A decision to make a traffic arrest is
a. an operational level decision
b. a command decision
c. an administrative decision
d. none of these |
|
Definition
| a. an operational level decision |
|
|
Term
Creativity involves
a. innovation
b. uniqueness
c. originality
d. all of these |
|
Definition
|
|
Term
Habits people fall into without recognizing what they are doing are called
a. mental locks
b. thinkig traps
c. killer phrases
d. restraining forces |
|
Definition
|
|
Term
In force-field analysis, forces that foster goal achievementare called _____forces.
a. restraining
b. driving
c. equilibrium
d. convergent |
|
Definition
|
|
Term
The originatorof problem-oriented policing is
a. Rofer von Oech
b. Roger Sperry
c. Alex Osborn
d. Herman Goldstein |
|
Definition
|
|
Term
A common mistake in problem solving and decision making is
a. having an open mind
b. openly expressive ideas and true feelings
c. making decisions while excited or angry
d. utilizing the Delphi technique |
|
Definition
| c. making decisions while excited or angry |
|
|
Term
The Abilene Paradox isan example of
a. brainstorming
b. intuition
c. groupthink
d. force-field analysis |
|
Definition
|
|
Term
Strategic decisionsare generally made at
a. operational levels
b. executive levels
c. administrative levels
d. staff levels |
|
Definition
|
|
Term
A decision made in combination with others is often referred to as a
a. conclusion decision
b. command decision
c. consultative decision
d. democratic decision |
|
Definition
|
|
Term
_____ is a method of shared problem solving in which members spontaneously contribute ideas
a. brainstorming
b. divergent solving
c. groupthink
d. critical judgement |
|
Definition
|
|
Term
According to Voltaire, time is
a. divisible
b. neglected
c. swift
d. all of these |
|
Definition
|
|
Term
Which of the following is the most accurate definition of time management?
a. making sure you have enough time to do everything you need
b. monitoring the time spent on tasks to ensure you do not try to do too many things at once.
c. dividing and organizing time to accomplish the most tasks in the most efficient way
d. making sure that the people you manage are using their time efficiently |
|
Definition
| c. dividing and organizing time to accomplish the most tasks in themost efficient way. |
|
|
Term
Many service organizations such as law enforcement agencies have responsibilities that
a. are time-consuming but not explicitly action-oriented
b. yield few tangible results yet are necessary to citizen satisfaction
c. can not easily be measured
d. all of these |
|
Definition
|
|
Term
Which of the following is generally true?
a. time is a resource
b. it is better to count time than to make time count
c. time is recyclable
d. none of these |
|
Definition
|
|
Term
An entire 20-year career in law enforcement would equal approximately
a. 5,000 hours
b. 25,000 hours
c. 40,000 hours
d. 80,000 hours |
|
Definition
|
|
Term
One common time waster is
a. setting goals
b. delegation
c. crisis management
d. saying "no" |
|
Definition
|
|
Term
Which of the following is NOT recommended as a technique to combat procrastination?
a. schedule time to work on projects
b. do things perfectly the first time so that you do not have to spend additional time fixing errors
c. start with your most unplesant task to get it out of the way
d. set deadlines and let others know about them |
|
Definition
| b. do things perfectly the first time so that you do not have to spend additional time fixing errors |
|
|
Term
According to the ____ principle, each time you repeat the same task, you become more efficient.
a. Pareto
b. learning curve
c. Franklin
d. Parkinson |
|
Definition
|
|
Term
Police paperload is a problem becuase
a. volume makes absorption difficult
b. some managers like to create busy paperwork
c. police tasks generate paperowrk becuase of legal requirements.
d. all of these. |
|
Definition
|
|
Term
With every promotion comes a corresponding increase in
a. the number of hours worked in a day
b. the number of days worked in a week
c. the amount of duties and responsibilities
d. all of these |
|
Definition
| c. the amount of duties and responsibilities. |
|
|
Term
____ are at the heart of time management.
a. Goals
b. Work plans
c. Pareto principles
d. time abusers |
|
Definition
|
|
Term
A tickler file system consists of ____ files.
a. 3
b. 12
c. 45
d. 365 |
|
Definition
|
|
Term
One issue of the New York Times conveys as much information as a person living in the sixteenth century would obtain
a. in one week
b. in one month
c. in one year
d. in a lifetime |
|
Definition
|
|
Term
Adult eye span is ____ words
a. 2-3
b. 5-8
c. 10-15
d. 20-30 |
|
Definition
|
|
Term
By helping on manage minute by minute, the single most important time management tool is most likely to be the
a. learning curve
b. daily to-do list
c. tickler file system
d. Parkinson law |
|
Definition
|
|
Term
What is considered management's greatest resource?
a. goals
b. work plans
c. time
d. employees |
|
Definition
|
|
Term
Which of the following is the MOST importnat part of the concept of "single handling"?
a. throw away any unnecessary paper
b. file paper for later action
c. avoid picking up any document until you are ready to deal with it
d. route paperwork when necessary |
|
Definition
| c. avoid picking up any documentuntil you are ready to deal with it |
|
|
Term
Based on the 40-hour work week, approximately how many work hours are there in a year?
a. 1500
b. 1800
c. 2000
d. 2400 |
|
Definition
|
|
Term
Which of the following is NOT a behavior that decreases reading efficiency?
a. regression
b. skimming
c. narrow eye span
d. subvocalization |
|
Definition
|
|
Term
If a police manager could gain two hours more of productive time daily, his or her annual gain would approximate ___ hours.
a. 150
b. 350
c. 500
d. 650 |
|
Definition
|
|
Term
Time management should be thought of in terms of
a. hours
b. weeks
c. months
d. all of these |
|
Definition
|
|
Term
One way to determine productive time is to
a. make a comprehensive time use list
b. make an unproductive time list
c. make a priority and goal list
d. all of these |
|
Definition
|
|
Term
In devisinga priority list, how much time should be spent on priority two?
a. 10%
b. 40%
c. 50%
d. 70% |
|
Definition
|
|
Term
Generally, time abusers can be divided into the categories of
a. immediate and delayed
b. internal and external
c. general and specific
d. proactive and reactive |
|
Definition
|
|
Term
Parkinson's Law states that
a. "Proper planning prevents poor performance."
b. "Work harder, not smarter."
c. "Work expands so as to fill the time available for its completion"
d. "The urgent drives out the importnat" |
|
Definition
| c. "Work expands so as to fill the time available for its completion" |
|
|
Term
To be an effective manager, it is necessary to understand that the most important priority is
a. schedules
b. plans
c. people
d. checking things off a to-do list |
|
Definition
|
|
Term
The time a person spends coming into work early or staying late to impress the boss is called.
a. lag time
b. face time
c. time abuse
d. creative procrastination |
|
Definition
|
|
Term
Normal reading speed is about ____ words per minute.
a. 75
b. 125
c. 250
d. 575 |
|
Definition
|
|
Term
Managing time involves
a. working longer and faster
b. managing yourself and your daily life
c. trying to get everything accomplished yourself
d. all of these |
|
Definition
| b. managing yourself and your daily life |
|
|
Term
According to the Pareto Principle, 20% of yorur daily activities may produce ___ % of your accomplishments.
a. 10
b. 20
c. 40
d. 80 |
|
Definition
|
|
Term
Time management needs to be
a. short range
b. long range
c. both short and long range
d. neither - range has nothing to do with it |
|
Definition
| c. both short and long range |
|
|
Term
According to this principle, if an individual performs a group of similar tasks together, they can reduce the total amount of time it takes to do them.
a. the learning curve principle
b. the Parkinson Principle
c. the 5P principle
d. the 80% principle |
|
Definition
| a. the learning curve principle |
|
|
Term
City of Canton, Ohio v harris is considered the landmark case in
a. assessment center constitutionality issues
b. failure-to-train suits
c. wrongful termination litigation
d. denial-of-benefits lawsuits
a. assessment center constitutionality issues
b. failure-to-train suits
c. wrongful termination litigation
d. denial-of-benefits lawsuits |
|
Definition
| b. failure-to-train lawsuits |
|
|
Term
____ learners learn best through demonstration
a. Auditory
b. Kinesthetic
c. Blind
d. Visual |
|
Definition
|
|
Term
A police manager's most important objective should be
a. police budget preparation
b. training philosophy development
c. human resource development
d. police skill development |
|
Definition
| c. human resource development |
|
|
Term
The learner's age, sex, maturation, innate ability and level of motivation are considered _____ variables.
a. individual
b. task/informational
c. environmental/intructional
d. preparational |
|
Definition
|
|
Term
Normally, the most cost-effective type of training is
a. group training
b. training partners together
c. individual training
d. all of these options are equally effective |
|
Definition
|
|
Term
The traditional method of police instruction is
a. lecture
b. discussion sessions
c. questinos and answer sessions
d. demonstrations |
|
Definition
|
|
Term
Questions intended to get students to share their perosnal feelings about a topic are called ___ questions.
a. factual
b. rhetorical
c. opinion-based
d. hypothetical |
|
Definition
|
|
Term
The key to determining the content to teach and test is
a. the manager's learning preference
b. the officer trainee's learning prefernece
c. market analysis
d. job analysis |
|
Definition
|
|
Term
When training course content relates directly to the tasks to be performed on the job, the content is considered
a. factual
b. proactive
c. valid
d. retroactive |
|
Definition
|
|
Term
The role of law enforcement managers in training depends on
a. the size of the agency
b. the agency's budget
c. the level of the officer(s) to be trained
d. the level of the manager |
|
Definition
| d. the level of the manager |
|
|
Term
____ learners learn best by taking a hands-on approach.
a. Auditory
b. Kinesthetic
c. Quadraplegic
d. Visual |
|
Definition
|
|
Term
Which of the following is NOT a training pitfall?
a. showing more than telling
b. not setting expectations
c. expecting everyone to learn at the same pace
d. creating stress, often through competition |
|
Definition
| a. showing more than telling |
|
|
Term
Variables that relate to WHAT is to be learned are called ___ variables.
a. individual
b. task/information
c. environmental/instructional
d. preparational |
|
Definition
|
|
Term
The Law of Recency states that things learned lastare usually
a. learned worst
b. learned best
c. remembered best
d. forgotten first |
|
Definition
|
|
Term
Questions to which no answer is expected are called ____ questions.
a. factual
b. rhetorical
c. opinion-based
d. hypothetical |
|
Definition
|
|
Term
Which of the following is NOT a characteristic of an effective demonstration?
a. each step is explained as it is slowly done
b. questions are held until the end of the deomonstration
c. everyone can clearly see the deomonstration
d. the purpose of each step is explained |
|
Definition
| b. questions are held until the end of the demonstration |
|
|
Term
LETN is
a. a management philosophy
b. a training scholarship program for criminal justice professionals
c. a private satellite television system providing police training programs
d. an early-warning system for identifying incidents likely to lead to litigation |
|
Definition
| c. a private satellite television system providing police training programs |
|
|
Term
Questions designed to test students'grasp of class material are called ___ questions.
a. factual
b. rhetorical
c. opinon-based
d. hypothetical |
|
Definition
|
|
Term
The greatest recognized benefit of an effective law enforcement training program is
a. improved response time
b. greater citizen satisfaction
c. higher departmental morale
d. officer safety |
|
Definition
|
|
Term
Knowledge is most often associated with
a. report writing
b. understanding facts, ideas and information
c. motor skills
d. skill learning |
|
Definition
| b. understanding facts, ideas and information |
|
|
Term
Factors such as physical setting, incentives and knowledge of results are called ___variables.
a. individual
b. task/information
c. environmental/instructional
d. preparational |
|
Definition
| c. environmental/instructional |
|
|
Term
The lecture method, generally speaking,
a. is inefficient
b. is not cost effective
c. cannont accommodate both slow and fast learners
d. all of these |
|
Definition
| c. cannont acommodate both slow and fast learners |
|
|
Term
____ learners learn best through lecture.
a. Auditory
b. Kinesthetic
c. Hearing-impaired
d. Visual |
|
Definition
|
|
Term
The most commonly used training material is
a. computer programs
b. video cassettes
c. printed subject matter
d. CCTV |
|
Definition
| c. printed subject matter |
|
|
Term
Which of the following statements is true of printed instructional material?
a. They tend to be personal
b. They are flexible and inexpensive.
c. They tend not to be uniform
d. none of these |
|
Definition
| b. They are flexible and inexpensive |
|
|
Term
The requirements for becoming licensed as a law enforcement officer are set by
a. POST commissions
b. the FBI
c. FLETC
d. CALEA |
|
Definition
|
|
Term
In the recommended basic training curriculum for law enforcement officers, the topic with the greatest number of recommended hours is
a. law
b. administration
c. human values and problems
d. patrol and investigation procedures |
|
Definition
| d. patrol and investigation procedures |
|
|
Term
Case studies promote a ___ model of instruction
a. student-centered
b. instructor-centered
c. both a and b
d. neither a nor b |
|
Definition
|
|
Term
Training given during roll call is economical becuase
a. everyone has to be there.
b. training in shorter bursts is more effective than in long bursts
c. training is done in an informal,relaxed environment
d. officers become accustomed to the training and begin to prepare for it |
|
Definition
| b. training in shorter bursts is more effective than in long bursts |
|
|
Term
The Law of Primacy states that things learned first are usually
a. learned worst
b. learned best
c. remembered best
d. forgotton first |
|
Definition
|
|
Term
The Violent Crime Control and Law Enforcement Act of 1994
a. authorized major funding for law enforcement training
b. put hundreds more officers on the street in an effort to bolster community policing.
c. both a and b
d.neither a nor b |
|
Definition
|
|
Term
Which of the following is a common training pitfall?
a. not setting expectationsor setting them too high
b. fearing subordinates' progress and success
c. expecting everyone to learn at the same pace.
d. all of these |
|
Definition
|
|
Term
Lectures are well suited to
a. conveying large amounts of information
b. allowing learner participation
c. providing the trainer with feedback on how throughly the learners are acquiring the lecture information
d.all of these |
|
Definition
| a. conveying large amounts of information |
|
|
Term
Which of the following is NOT listed as one of the variables that affects learning?
a. information variables
b. individual variables
c. training variables
d. instructional variables |
|
Definition
|
|
Term
In terms of learning preferences, Baby Boomers
a. prefer experienced instructors
b. are computer phobic
c. prefer problem solving activities.
d. prefer group activities. |
|
Definition
| c. prefer problem solving activities. |
|
|
Term
Managing is best accomplished by
a. being a good guy
b. developing a mentor
c. getting work done through others
d. maintaining harmonious relationships at all times |
|
Definition
| c. getting work done through others. |
|
|
Term
To alter workplace culture, it is often necessary to
a. alter counter productive norms.
b. identify existing norms.
c. evaluate existing norms.
d. all of these |
|
Definition
|
|
Term
Which of the following is NOT a key element of corrupt behavior
a. it involves a reward or personal gain for the officer
b. it is kept hidden from upper management
c. it is prohibited by law or rule
d. it involves misuse of power |
|
Definition
| b. it is kept hidden from uppper management |
|
|
Term
According to the Sourcebook of Criminal Justice Statistics 2003, public confidence in the police is ___ it was 20 years ago.
a. much lower than
b. slightly lower than
c. greater than
d. the same as |
|
Definition
|
|
Term
Goals involve
a. a specific end result
b. an open ended period of time for completion
c. abstract terms
d. all of these |
|
Definition
|
|
Term
Managers who contribute their efforts to accomplishing department goals while simultaneously developing their subordinates into topperformers are superior ___ managers who empower others.
a. holistic
b. touchstone
c. balanced performer
d. independent |
|
Definition
|
|
Term
The first stage of growth in a manager-employee relationship is the ___ stage.
a. intermittent
b. interdependent
c. independent
d. dependent |
|
Definition
|
|
Term
An officer's first loyalty must be to defend
a. his or her fellow officers
b. the Constitution and laws of the United States
c. the underprivileged in society
d. the code of silence |
|
Definition
| b. the Constitution and laws of the United States |
|
|
Term
The "blind self" refers to
a. what you understand about yourself
b. knowing what neither you nor others know about yourself
c. what others know about you that you yourself do not know
d. your secret self |
|
Definition
| c. what othrs know about you that you yourself do not know |
|
|
Term
Accoriding to Terrill et al., which of the following is NOT posited by the traditional view of police culture?
a. officers should reject all roles except that of fighting crime
b. officers should handled the full range of ofenses for maximum crime control.
c. officers should hold unfavorable views of citizens andsupervisors. |
|
Definition
| b. officers should handle the full range of offenses for maximum crowd control. |
|
|
Term
The workplace culture is
a. the same in all places of work
b. the sum of formal and informal beliefs and values shared by those within the organizaiotn.
c. both a and b
d. neither a nor b |
|
Definition
| c. the sum of formal and informal beliefsand values shared by those within the organization. |
|
|
Term
Holistic goals involve
a. on-th-job goals
b. off-the-job goals
c.both a and b
d. neither a nor be |
|
Definition
|
|
Term
Touchstone values are
a. how we actually spend our time and energy
b. whatwe say we want
c. how we achieve our wants
d. none of these |
|
Definition
|
|
Term
The most effective managers are those that
a. do everything themselves to be sure it is done right.
b. delegate everything
c. spend their time climbing the ladder of success
d. accomplish priority tasks through others |
|
Definition
| d. accomplish priority tasks through others |
|
|
Term
The most effective managers are those that
a. do everything themselves to be sure it is done right
b. delegate everything
. accomplih priority tasks through others |
|
Definition
| d. accomplish priority tasks through others. |
|
|
Term
The highest stage in growth and development is
a. interdependency
b. dependency
c. independency
d. superdependency |
|
Definition
|
|
Term
Goals should be
a. attainable
b. realistic
c.perosnally important
d. all of these |
|
Definition
|
|
Term
The police culture is often described as
a. elitist
b. authoritarian
c. isolationist
d. all of these |
|
Definition
|
|
Term
What you know about yourself and what you show to others is your ___ self.
a. open
b. hidden
c. blind
d. subconscious |
|
Definition
|
|
Term
Officers who detain or arrest someone solely on the basis of race have violated
a. the First Amendment
b. the Fourth Amendment
c. the Eighth Amendment
d. no explicit law |
|
Definition
|
|
Term
Daily values are
a. how we actually spend our time and energy
b. what we say we want
c. how we achieve our wants
d. none of these |
|
Definition
| a. how we actually spend our time and energy |
|
|
Term
Job descriptions are
a. minimum requirements
b. limiting
c. restrictive
d. all of these |
|
Definition
|
|
Term
___ behavior is behavior which is "moral" and "right."
a. holistic
b. ethical
c. interdependent
d. balanced performer |
|
Definition
|
|
Term
Unfairly stopping unoffendingmortorists to protect officers from the "statistical microscope" individually or collectively is referred to as
a. racial profiling
b. ghosting
c. balancing
d. synergizing |
|
Definition
|
|
Term
Falsifying patrol logs to "make the numbers come out right" is called
a. racial profiling
b. ghosting
c. balancing
d. syngergizing |
|
Definition
|
|
Term
___ are the overriding expectations of a given work group.
a. supervalues
b. Touchstone values
c. Supernorms
d. Daily values |
|
Definition
|
|
