Term
| An operating system manages hardware, runs applications, provides an interface for users, and stores, retrieves, and manipulates files. |
|
Definition
|
|
Term
| Current versions of Windows use DOS as the operating system. |
|
Definition
|
|
Term
| The kernel provides a way for the user to do such things as select music to burn to a CD, install an application, or change the wallpaper on the Windows desktop. |
|
Definition
|
|
Term
| The Windows desktop is itself a folder. |
|
Definition
|
|
Term
| System Information can be useful when strange error messages appear during startup. |
|
Definition
|
|
Term
| As a PC support technician, you can expect to be faced with installing Windows in a variety of situations. |
|
Definition
|
|
Term
| The retail version costs less than the OEM version, but can only be installed on a new PC for resale. |
|
Definition
|
|
Term
| Microsoft offers 64-bit versions for all Vista retail editions. |
|
Definition
|
|
Term
| Many hardware manufacturers have chosen to not produce Vista drivers for their older devices, so it’s very important to find out if your hardware will be compatible with Vista. |
|
Definition
|
|
Term
| Microsoft no longer supports Windows 2000, so you should never be called on to install it on a new PC. |
|
Definition
|
|
Term
| Currently, Microsoft offers four service packs for Windows XP. |
|
Definition
|
|
Term
| Windows needs free space on the hard drive for normal operation, for defragmenting the drive, for burning CDs and DVDs, and for a variety of other tasks, so it’s important to delete unneeded files occasionally. |
|
Definition
|
|
Term
| Depending on how fragmented the drive and how large the drive, defragmenting it can take less than an hour or as long as all night. |
|
Definition
|
|
Term
| When a new hard drive is first installed in a system, you must first initialize the disk. |
|
Definition
|
|
Term
| You can install an OS on a spanned or striped volume that uses software RAID. |
|
Definition
|
|
Term
| You can edit the registry and create a restore point while in Safe Mode. |
|
Definition
|
|
Term
| Windows Vista tracks issues that are interfering with performance. |
|
Definition
|
|
Term
| The indexing service of Windows indexer has a high priority and takes precedence over other programs. |
|
Definition
|
|
Term
| If you notice that performance slows after a system has been up and running without a restart for some time, suspect a memory leak. |
|
Definition
|
|
Term
| Editing the registry can be dangerous, so do this with caution and be sure to back up first! |
|
Definition
|
|
Term
| Errors with memory are often difficult to diagnose because they can appear intermittently and might be mistaken as application errors, user errors, or other hardware component errors. |
|
Definition
|
|
Term
| Driver Verifier attempts to overload the drivers it monitors, which can cause a memory error. |
|
Definition
|
|
Term
| If Driver Verifier runs for a few days and has still not found the problem, it probably will not help you. |
|
Definition
|
|
Term
| Using Windows Vista, you can use Device Manager without responding correctly to the UAC box. |
|
Definition
|
|
Term
| If your hard drive is corrupted, you still might be able to recover data. |
|
Definition
|
|
Term
A(n) ____ is software that controls a computer.
a.
application
c.
interface routine
b.
operating system
d.
ROM routine |
|
Definition
|
|
Term
A ____ interface is an interface that uses graphics as compared to a command-driven interface.
a.
text
c.
common user
b.
menu-based
d.
graphical user |
|
Definition
|
|
Term
A(n) ____ is a low-end inexpensive laptop with a small 9- or 10-inch screen and no optical drive.
a.
nettop
c.
Internet station
b.
netbook
d.
ultralite |
|
Definition
|
|
Term
A ____ makes it possible to boot a computer into one of two installed OSs.
a.
hypervisor
c.
dual boot
b.
virtualization layer
d.
quick boot |
|
Definition
|
|
Term
A(n) ____ is the portion of an OS that relates to the user and to applications.
a.
hypervisor
c.
GUI
b.
interpreter
d.
shell |
|
Definition
|
|
Term
The OS ____ is responsible for interacting with hardware.
a.
kernel
c.
driver layer
b.
abstraction layer
d.
ring |
|
Definition
|
|
Term
The ____ interface between the subsystems in user mode and the HAL.
a.
application
c.
primitive
b.
executive services
d.
non-privileged services |
|
Definition
|
|
Term
A ____ is a single task, such as the task of printing a file, that the process requests from the kernel.
a.
fiber
c.
process
b.
bundle
d.
thread |
|
Definition
|
|
Term
____ are small programs stored on the hard drive that tell the computer how to communicate with a specific hardware device such as a printer, network card, or modem.
a.
Abstraction layer
c.
BIOS
b.
Device drivers
d.
Input routines |
|
Definition
|
|
Term
The ____ is normally located at the bottom of the Windows desktop, displaying information about open programs and providing quick access to others.
a.
taskbar
c.
menu bar
b.
Windows button
d.
task ribbon |
|
Definition
|
|
Term
The ____ is usually on the right side of the taskbar and displays open services.
a.
status tray
c.
system tray
b.
display area
d.
identification area |
|
Definition
|
|
Term
A ____ is one or more characters following the last period in a filename, such as .exe, .txt, or .avi.
a.
filename
c.
file version
b.
file extension
d.
file type |
|
Definition
|
|
Term
The ____ dialog box in Windows Vista appears each time a user attempts to perform an action that can be done only with administrative privileges.
a.
User Account Confirmation
c.
User Access Control
b.
User Account Control
d.
User Access Confirmation |
|
Definition
|
|
Term
Windows identifies file types primarily by the ____.
a.
file contents
c.
file extension
b.
resource fork
d.
companion stream |
|
Definition
|
|
Term
Windows offers two ways to sync files: ____.
a.
Briefcase and Offline Files
c.
Synchronization Tasks and Online Files
b.
Network Neighborhood and Offline Files
d.
Briefcase and Synchronization layer |
|
Definition
a.
Briefcase and Offline Files |
|
|
Term
From the ____ window, you can change the read-only, hidden, archive, and indexing attributes of the file.
a.
Open
c.
Status
b.
Attributes
d.
Properties |
|
Definition
|
|
Term
An applet has a ____ file extension.
a.
.ctl
c.
.cpl
b.
.crl
d.
.app |
|
Definition
|
|
Term
Use a ____-bit OS if you need increased performance and your system has enough resources to support it.
a.
8
c.
32
b.
16
d.
64 |
|
Definition
|
|
Term
Use ____ to find out which devices are installed in your XP system.
a.
Computer Manager
c.
Device Manager
b.
User Manager
d.
System Manager |
|
Definition
|
|
Term
A ____ boot allows you to install the new OS without disturbing the old one so you can boot to either OS.
a.
dual
c.
controlled
b.
cross
d.
selective |
|
Definition
|
|
Term
A(n) ____ server is used to hold the setup files on a Windows CD or DVD on the network and then at each PC, you can execute the Setup program on the server.
a.
distribution
c.
software
b.
image
d.
file |
|
Definition
|
|
Term
The Windows utility ____ is used to remove configuration settings, such as the computer name that uniquely identifies the PC.
a.
msconfig.exe
c.
w32prep.exe
b.
msprep.exe
d.
sysprep.exe |
|
Definition
|
|
Term
For some brand-name computers, the hard drive contains a ____ partition that can be used to reinstall Windows.
a.
hidden resolution
c.
visible recovery
b.
hidden recovery
d.
visible rebuild |
|
Definition
|
|
Term
The ____ partition is the active partition of the hard drive.
a.
system
c.
recovery
b.
data
d.
logical |
|
Definition
|
|
Term
A Windows ____ is a logical group of computers and users that share resources, where administration, resources, and security on a workstation are controlled by that workstation.
a.
domain
c.
task group
b.
workgroup
d.
work unit |
|
Definition
|
|
Term
A Windows domain is a type of ____ network, which is a network where resources are managed by a centralized computer.
a.
time-sharing
c.
server/server
b.
virtual
d.
client/server |
|
Definition
|
|
Term
The ____ command is used to copy the information from the old computer to a server or removable media.
a.
getstate
c.
setstate
b.
loadstate
d.
scanstate |
|
Definition
|
|
Term
Product ____ is a method used by Microsoft to prevent unlicensed use of its software so that you must purchase a Windows license for each installation of Windows.
a.
activation
c.
enablement
b.
entitlement
d.
installation |
|
Definition
|
|
Term
During a normal Windows XP installation, setup causes the system to reboot ____ times.
a.
one
c.
three
b.
two
d.
four |
|
Definition
|
|
Term
To convert a FAT32 volume to an NTFS volume, first back up all important data on the drive and then use this command at a command prompt: ____, where D: is the drive to be converted.
a.
convntfs D:
c.
convfs D: /FS:NTFS
b.
convert D: /FS:NTFS /OFS:FAT
d.
convert D: /FS:NTFS |
|
Definition
|
|
Term
For an always-up broadband connection (such as cable modem or DSL), select ____ when you configure updates.
a.
Never
b.
Notify me but don’t automatically download or install them
c.
Automatic
d.
Automatically download but do not install them |
|
Definition
|
|
Term
When you configure updates, if the PC doesn’t have an always-up Internet connection (such as dial-up), you might want to select ____.
a.
Never
b.
Notify me but don’t automatically download or install them
c.
Automatic
d.
Automatically download but do not install them |
|
Definition
b.
Notify me but don’t automatically download or install them |
|
|
Term
To view and manually install updates, click ____, and then follow the directions on-screen.
a.
Start and Windows Updates
b.
Start, Windows, and Windows Updates
c.
Start, All Programs, Accessories, and Windows Updates
d.
Start, All Programs, and Windows Updates |
|
Definition
d.
Start, All Programs, and Windows Updates |
|
|
Term
To protect a system against malicious attack, you need to verify that ____ software is configured to scan the system regularly and that it is up-to-date.
a.
antispyware
c.
prevention
b.
firewall
d.
antivirus |
|
Definition
|
|
Term
Files can end up in ____ segments all over the drive.
a.
blocks
c.
contiguous
b.
fragmented
d.
detached |
|
Definition
|
|
Term
Use the ____ command to defrag the drive from a command prompt window.
a.
Optimize
c.
Defrag
b.
Analyze
d.
Chkdsk |
|
Definition
|
|
Term
To make sure the drive is healthy, you need to search for and repair file system errors using the Windows ____ utility.
a.
Defrag
c.
Analyze
b.
Chkdsk
d.
Optimize |
|
Definition
|
|
Term
____ creates restore points at regular intervals and just before you install software or hardware.
a.
System Activation
c.
System Restoration
b.
System Protection
d.
System Prevention |
|
Definition
|
|
Term
When you back up the system state, the registry is also backed up to the folder ____.
a.
%SystemRoot%\repair\RegBack
c.
%SystemRoot%\win32\repair\RegBack
b.
%SystemRoot%\repair\Hives
d.
%SystemRoot%\wind32\RegBack |
|
Definition
a.
%SystemRoot%\repair\RegBack |
|
|
Term
Besides backing up user data or system files, you can also back up the entire hard drive using Windows Vista ____.
a.
Automated System Backup
c.
Automated System Recovery
b.
Complete PC Recovery
d.
Complete PC Backup |
|
Definition
|
|
Term
The user folder for an account contains a group of subfolders called the user ____.
a.
namespace
c.
profile namespace
b.
directory namespace
d.
controlled namespace |
|
Definition
|
|
Term
The ____ command creates a subdirectory under a directory.
a.
RD
c.
CD
b.
MD
d.
AD |
|
Definition
|
|
Term
A file with a .bat file extension is called a ____ file.
a.
script
c.
batch
b.
block
d.
binary |
|
Definition
|
|
Term
You can use ____ to convert two or more basic disks to dynamic disks.
a.
Disk Management
c.
System Management
b.
Windows Management
d.
Computer Management |
|
Definition
|
|
Term
When a hard drive is first sensed by Windows, it is assigned the ____ disk status.
a.
Primary
c.
Automatic
b.
Dynamic
d.
Basic |
|
Definition
|
|
Term
Windows Vista Ultimate offers language packs through ____.
a.
Microsoft Update
c.
Language Update
b.
Windows Update
d.
System Update |
|
Definition
|
|
Term
The ____ tab of Task Manager lists system services and other processes associated with applications, together with how much CPU time and memory the process uses.
a.
Applications
c.
Processes
b.
Services
d.
Performance |
|
Definition
|
|
Term
If your desktop locks up, you can use ____ to refresh it.
a.
Task Manager
c.
Task List Manager
b.
Process Manager
d.
Task and Process Manager |
|
Definition
|
|
Term
The ____ tab in Task Manager lets you monitor network activity and bandwidth used.
a.
Application
c.
Networking
b.
Processes
d.
Services |
|
Definition
|
|
Term
The ____ tab in Task Manager shows all users currently logged on the system.
a.
Users
c.
Networking
b.
Processes
d.
Applications |
|
Definition
|
|
Term
You can use the ____ to find out what processes are launched at startup and to temporarily disable a process from loading.
a.
System Access Utility
c.
System Stability Utility
b.
System Management Utility
d.
System Configuration Utility |
|
Definition
d.
System Configuration Utility |
|
|
Term
____ is a Windows utility that can be used to build your own customized console windows.
a.
Microsoft Management Console
c.
Microsoft Management Components
b.
Microsoft Manager Console
d.
Microsoft Manager Controls |
|
Definition
a.
Microsoft Management Console |
|
|
Term
In a console, the individual tools are called ____.
a.
consoles
c.
snap-ins
b.
add-ins
d.
views |
|
Definition
|
|
Term
Device Manager reads data from the ____ key to build the information it displays about hardware configurations.
a.
HKLM\HARDWARE
c.
HKLM\CONFIG
b.
HKLM\SYSTEM
d.
HKU\HARDWARE |
|
Definition
|
|
Term
____, under Windows Vista, is a summary index designed to measure the overall performance of a system.
a.
Windows Rating
c.
Windows Experience Index
b.
Windows Reliability Index
d.
Windows Performance Index |
|
Definition
c.
Windows Experience Index |
|
|
Term
To make sure that all hardware or software installed on the system is compatible with Windows Vista, use the ____.
a.
Vista Upgrade Toolkit
c.
Vista Crossgrade Advisor
b.
Vista Upgrade Advisor
d.
Vista System Advisor |
|
Definition
|
|
Term
You can use the ____ to find information about the installed processor and its speed, how much RAM is installed, and free space on the hard drive.
a.
System Management Utility
c.
System Configuration Utility
b.
Computer Management Utility
d.
System Information Utility |
|
Definition
d.
System Information Utility |
|
|
Term
To find out if programs and services are slowing down Windows startup, boot the system in ____ and watch to see if performance improves.
a.
Restoration Mode
c.
Safe Mode
b.
Recovery Mode
d.
Stability Mode |
|
Definition
|
|
Term
You can use the ____ utility to zero in on the service or other program that is slowing down startup.
a.
gpupdate
c.
MSrebuild
b.
MSconfig
d.
MSrefresh |
|
Definition
|
|
Term
Most programs written for Windows have a(n) ____ routine which can be accessed from the Vista Programs and Features applet in the Control Panel, the XP Add Remove Programs applet in the Control Panel, or a utility in the All Programs menu.
a.
installer
c.
packaging
b.
packing
d.
uninstall |
|
Definition
|
|
Term
If a system is giving repeated startup errors or you have just removed several programs, you might want to search through ____ for processes left there by uninstalled or corrupted software that might be giving startup problems.
a.
registry keys
c.
folders
b.
files
d.
menus |
|
Definition
|
|
Term
Use the Windows Vista ____ tool to deal with an immediate hardware or software problem.
a.
Help and Support
c.
Problem Reports and Solutions
b.
Help and Problems Solutions
d.
Problem Solutions |
|
Definition
c.
Problem Reports and Solutions |
|
|
Term
If a problem happens in the kernel mode of Windows, a ____ or blue screen error occurs.
a.
STOP
c.
BREAK
b.
HALT
d.
FAULT |
|
Definition
|
|
Term
You can quickly identify a problem with memory or eliminate memory as the source of a problem by using the ____ tool.
a.
Windows Memory Diagnostics
c.
Windows System Diagnostics
b.
Vista System Diagnostics
d.
Vista Memory Diagnostics |
|
Definition
d.
Vista Memory Diagnostics |
|
|
Term
The ____ tool can be used to direct information about drivers to a file, including information about digital signatures.
a.
Driver Query
c.
Problem Reports and Solutions
b.
Driver Verifier
d.
File Signature Verification |
|
Definition
|
|
Term
Vista configuration data is stored in the Vista ____ file.
a.
Root Configuration Data
c.
Root Retention Data
b.
Boot Initialization Data
d.
Boot Configuration Data |
|
Definition
d.
Boot Configuration Data |
|
|
Term
The Vista Advanced Boot Options menu appears when a user presses ____ as Vista is loading.
a.
F2
c.
F8
b.
F4
d.
F12 |
|
Definition
|
|
Term
You can use the Windows RE command prompt window to restore registry files using those saved in the ____ folder.
a.
c:\windows\system32\regback
c.
c:\windows\platform\config\regback
b.
c:\windows\regback
d.
c:\windows\system32\config\regback |
|
Definition
d.
c:\windows\system32\config\regback |
|
|
Term
The ____ file is a hidden text file stored in the root directory of the active partition that Ntldr reads to see what operating systems are available and how to set up the boot.
a.
Boot.ini
c.
Config.sys
b.
Boot.ldr
d.
Boot.int |
|
Definition
|
|
Term
In the Recovery Console, the command ____ deletes a directory.
a.
MD
c.
CD
b.
RD
d.
LD |
|
Definition
|
|
Term
To retrieve the last command entered in the Recovery Console, press ____ at the command prompt.
a.
F1
c.
F3
b.
F2
d.
F4 |
|
Definition
|
|
Term
Enter the command ____ to see a list of all services currently installed, which includes device drivers.
a.
listsvc
c.
lstsvc
b.
svclst
d.
svclist |
|
Definition
|
|
Term
Use the ____ command followed by the name of the service to show the current status of a service.
a.
Disable
c.
Enable
b.
Activate
d.
Install |
|
Definition
|
|
Term
A compressed file uses a(n) ____ as the last character in the file extension.
a.
underscore
c.
equals sign
b.
dollar sign
d.
dash |
|
Definition
|
|
Term
Use the ____ command to extract .cab files.
a.
Restore
c.
Expand
b.
Decompress
d.
Decode |
|
Definition
|
|
