Term
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Definition
| makes long-range strategic decisions about products and services as well as ensures financial performance of the firm |
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Term
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Definition
| carries out the programs and plans of senior management |
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Term
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Definition
| responsible for monitoring the daily activities of the business |
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Term
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Definition
| engineers,scientists, or architects design products or services and create new knowledge for the firm |
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Term
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Definition
| secretaries or clerks, assist with paperwork at all levels of the firm |
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Term
| production or service workers |
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Definition
| produce the product and deliver the service |
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Term
| role of information systems in a business |
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Definition
-achieve operational excellence:productivity, efficiency
-develop new products
-attain customer intimacy
-improve decision making:accuracy and speed
-promote competitive advantage
-survival |
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Term
| sales and marketing information systems |
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Definition
| contacting customers, selling products and services, taking orders and following up on sales |
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Term
| manufacturing and production information systems |
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Definition
| planning, development, and mainenance of production facilities, establishment of production goals |
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Term
| finance and accounting systems |
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Definition
| found in large organizations. used to establish long-term investment goals. oversee and control the firm's financial resources. track the flow of funds in the firm through transactions;paychecks |
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Term
| human resources information systems |
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Definition
| support activities such as identifying potential employees,maintaing complete records on existing employees and creating programs to develop employees' talents and skills |
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Term
| transaction processing systems |
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Definition
| computerized system that performs and records the daily routing transactions necessary to conduct business, such as sales order entry, hotel reservations, payroll |
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Term
| MIS (management information systems) |
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Definition
| specific category of information systems serving middle management. provide middle managers with reports on the org. current performance |
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Term
| decision-support systems (DSS) |
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Definition
| support nonroutine decision making for middle management. focuses on problems that are unique and rapidly changing for middle management |
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Term
| executive support systems (ESS) |
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Definition
| help senior management make these decisions. nonroutine decisions requiring judgment,evaluation and insight because there is no agreed-on procedure for arriving at a solution |
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Term
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Definition
| info that is delivered to a senior executive which uses a web interface to present integrated personalized business content |
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Term
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Definition
| systems that span functional areas, focus on executing business processes across the business firm, and include all levels of management. helps businesses become more lesible and produtive by coordinating their business processes more closely |
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Term
| Four major enterprise applications |
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Definition
| enterprise systems, supply chain management systems, customer relationship management systems, and knowledge management systems |
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Term
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Definition
| integrated enterprise-wise information systems that coordinate key internal processes of the firm |
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Term
| supply chain management systems |
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Definition
| help businesses manage relationships with their suppliers. provides info to help suppliers share info about orders, production, inventory levels |
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Term
| inter organizational system |
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Definition
| info system that automates the flow of info across organizational boundaries and links a company to its customers, distributors, or suppliers |
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Term
| Customer relationship management systems |
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Definition
| help firms manage their relationships with their customers |
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Term
| knowledge management systems |
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Definition
| enable organizations to better manage processes for capturing and applying knowledge and expertise. collects all relevant knowledge and experience in the firm and make it available wherever and whenever it is needed to improve business processes and management decisions |
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Term
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Definition
| use of digital technology and the internet to execute th major business processes in the enterprises |
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Term
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Definition
| the part of e-business that deals with the buying and selling of goods and services over the internet |
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Term
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Definition
| refers to the application of th internet and networking technologies to digitally enable gobernment and public sector agencies' relationships with citizens, businesses, and other arms of government |
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Term
| information systems department |
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Definition
| formal organizational unit responsible for information technology services. maintaining the hardware, software, data management technology, and networks that comprise the firm's IT infrastructure |
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Term
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Definition
| highly trained technical specialists who write software |
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Term
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Definition
| the principal liaisons between the information systems groups and the rest of the organization. translates business problems and requirements into info requirements and systems |
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Term
| information systems managers |
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Definition
| leaders of teams of programmers and analysts, project managers, etc. |
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Term
| cheif information officer (CIO) |
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Definition
| senior manager who oversees the use of info technology in the firm |
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Term
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Definition
| reps of departments outside of the info systems group for whom applications are developed |
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