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CIMS370
Chapter 2
32
Computer Science
Undergraduate 3
10/07/2007

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Term
senior management
Definition
makes long-range strategic decisions about products and services as well as ensures financial performance of the firm
Term
middle management
Definition
carries out the programs and plans of senior management
Term
operation management
Definition
responsible for monitoring the daily activities of the business
Term
knowledge workers
Definition
engineers,scientists, or architects design products or services and create new knowledge for the firm
Term
data workers
Definition
secretaries or clerks, assist with paperwork at all levels of the firm
Term
production or service workers
Definition
produce the product and deliver the service
Term
role of information systems in a business
Definition
-achieve operational excellence:productivity, efficiency
-develop new products
-attain customer intimacy
-improve decision making:accuracy and speed
-promote competitive advantage
-survival
Term
sales and marketing information systems
Definition
contacting customers, selling products and services, taking orders and following up on sales
Term
manufacturing and production information systems
Definition
planning, development, and mainenance of production facilities, establishment of production goals
Term
finance and accounting systems
Definition
found in large organizations. used to establish long-term investment goals. oversee and control the firm's financial resources. track the flow of funds in the firm through transactions;paychecks
Term
human resources information systems
Definition
support activities such as identifying potential employees,maintaing complete records on existing employees and creating programs to develop employees' talents and skills
Term
transaction processing systems
Definition
computerized system that performs and records the daily routing transactions necessary to conduct business, such as sales order entry, hotel reservations, payroll
Term
MIS (management information systems)
Definition
specific category of information systems serving middle management. provide middle managers with reports on the org. current performance
Term
decision-support systems (DSS)
Definition
support nonroutine decision making for middle management. focuses on problems that are unique and rapidly changing for middle management
Term
executive support systems (ESS)
Definition
help senior management make these decisions. nonroutine decisions requiring judgment,evaluation and insight because there is no agreed-on procedure for arriving at a solution
Term
portal
Definition
info that is delivered to a senior executive which uses a web interface to present integrated personalized business content
Term
enterprise applications
Definition
systems that span functional areas, focus on executing business processes across the business firm, and include all levels of management. helps businesses become more lesible and produtive by coordinating their business processes more closely
Term
Four major enterprise applications
Definition
enterprise systems, supply chain management systems, customer relationship management systems, and knowledge management systems
Term
enterprise systems
Definition
integrated enterprise-wise information systems that coordinate key internal processes of the firm
Term
supply chain management systems
Definition
help businesses manage relationships with their suppliers. provides info to help suppliers share info about orders, production, inventory levels
Term
inter organizational system
Definition
info system that automates the flow of info across organizational boundaries and links a company to its customers, distributors, or suppliers
Term
Customer relationship management systems
Definition
help firms manage their relationships with their customers
Term
knowledge management systems
Definition
enable organizations to better manage processes for capturing and applying knowledge and expertise. collects all relevant knowledge and experience in the firm and make it available wherever and whenever it is needed to improve business processes and management decisions
Term
electronic business
Definition
use of digital technology and the internet to execute th major business processes in the enterprises
Term
e-commerce
Definition
the part of e-business that deals with the buying and selling of goods and services over the internet
Term
e-government
Definition
refers to the application of th internet and networking technologies to digitally enable gobernment and public sector agencies' relationships with citizens, businesses, and other arms of government
Term
information systems department
Definition
formal organizational unit responsible for information technology services. maintaining the hardware, software, data management technology, and networks that comprise the firm's IT infrastructure
Term
programmers
Definition
highly trained technical specialists who write software
Term
systems analysts
Definition
the principal liaisons between the information systems groups and the rest of the organization. translates business problems and requirements into info requirements and systems
Term
information systems managers
Definition
leaders of teams of programmers and analysts, project managers, etc.
Term
cheif information officer (CIO)
Definition
senior manager who oversees the use of info technology in the firm
Term
end users
Definition
reps of departments outside of the info systems group for whom applications are developed
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