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| A cell phone ringing during a conversation would be considered what? |
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| A feeling of appreciation will increase an employee's what? |
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| A good leader does this for their team members to encourage contributions and responsibility? |
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| A team must agree on what before being able to begin a project? |
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| Bias can be seen as what in terms of communication? |
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| Good leaders understand people and social systems and are able to do what to build teamwork? |
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| In today's business world what is the method most used for fast, informal communication |
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| Is listening an active physical process? Explain. |
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| Yes; you must pay attention to retain information |
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| Managers can provide long-term goals, feedback, and rewards to do what for employees? |
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| Nodding your head after receiving a message is a form of what? |
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| Self-control is a necessary interpersonal skill when dealing with what type of situation with a client? |
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| Summarizing your understanding demonstrates what type of feedback? |
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| Susie's friends value her ability to come up with new ways to present a product. What trait does Susie possess? |
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| What are the three basic managing functions? |
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| Planning; Organizing; Controlling |
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| What are the two types of discipline? |
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| Preventative and Corrective |
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| What is another name of the location of communication? |
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| What is the first step in persuading someone to purchase your product? |
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Definition
| getting to know them and their needs |
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| What is the number one rule when speaking with a client? |
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| What is the purpose of communication between a salesperson and a new client? |
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| What management skill involves sharing work with employees? |
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| What part of the communication process helps in understanding and clarification? |
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| What personal skill involves setting goals and deadlines as well as ranking tasks? |
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| What three forms of communication replaced the business memo? |
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Definition
| email; instant messaging; text messaging |
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Term
| What three things must you know before you begin writing? |
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Definition
| audience; subject; purpose |
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| When a manager treats his or her employees with respect and patience, what is that manager attempting to foster in the employee? |
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| When a person can defend their ideas with confidence and authority, that person displays which personal skill? |
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| When dealing with a complaint from a customer what should already be put in place by your company to maintain consistency? |
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Definition
| Procedures (plan of action) |
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| When explaining a company's sales plan to other employees, what type of communication is being used? |
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| True or false? When listening, it is not necessary to stay focused solely on the discussion. Explain. |
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| False; you must understand what is being communicated |
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| Which of the three basic management functions involves setting standards, evaluating, and solving problems? |
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