Term
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Definition
| The process of receiving information about and making sense of the world around us |
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Definition
| the process of attending to some info rec'd by our senses and ignoring other info |
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Definition
| Organizing people and objects into preconceived categories that are stored in our LT memory |
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Definition
| Visual or relational images in our mind representing the external world |
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Definition
| the process of assigning traits to people based on their membership in a social category |
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Definition
| the perceptual process of deciding whether an observed behavior or event is caused largely by internal or external factors |
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Term
| Fundamental attribution error |
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Definition
| the tendency to see the person rather than the situation as the main cause of that person's behavior |
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Term
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Definition
| the tendency to attribute our favorable outcomes to internal factors and our failures to external factors |
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Term
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Definition
| occurs when our expectations about another person cause that person to act in a way that is consistent with those expectations |
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Definition
| a perceptual error whereby our general impression of a person, usually based on one prominent characteristic, colors our perception of other characteristics of that person |
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Term
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Definition
| a perceptual error in which we quickly form an opinion of people based on the first info we receive about them |
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Term
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Definition
| a perceptual error in which the most recent info dominates our perception of others |
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Definition
| a perceptual error in which we overestimate the extent to which others have beliefs and characteristics similar to our own |
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Term
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Definition
| a model of mutual understanding that encourages disclosure and feedback to increase our own open area and reduce the blind, hidden, & unknown areas |
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Term
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Definition
| a person's understanding of & sensitivity to the feelings, thoughts, and situation of others |
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Term
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Definition
| a relatively permanent change in behavior that occurs as a result of a person's interaction with the environment |
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Term
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Definition
| knowledge embedded in our actions and ways of thinking, and transmitted only through observation & experience |
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Term
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Definition
| a theory that explains learning in terms of the antecedents and consequences of behavior |
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Term
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Definition
| a theory stating that much learning occurs by observing others & then modeling the behaviors that lead to favorable outcomes & avoiding behaviors that lead to punishing consequences |
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Term
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Definition
| occurs whenever an EE has control over a reinforce but doesn't "take" it until completing a self-set goal |
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Term
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Definition
| the extent to which an org or individual supports knowledge mgmt., particularly opportunities to acquire knowledge through experience & experimentation |
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Term
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Definition
| physiological, behavioral, and psychological episodes experienced toward an object, person, or event that create a state of readiness |
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Term
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Definition
| the cluster of beliefs, assessed feelings, and behavioral intentions toward a person, object or event |
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Term
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Definition
| occurs when we perceive an inconsistency between our beliefs, feelings & behavior |
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Term
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Definition
| the effort, planning & control needed to express organizationally desired emotions during interpersonal transactions |
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Term
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Definition
| the conflict between required & true emotions |
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Term
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Definition
| the ability to monitor our own & others feelings & emotions, to discriminate between them & to use this info to guide our thinking & actions |
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Term
| Exit-voice-loyalty-neglect (EVLN) model |
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Definition
| the 4 ways noted in title, that EE's respond to job dissatisfaction |
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Term
| Org (affective) commitment |
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Definition
| an EE's emotional attachment to, ID with, & involvement in a particular org |
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Term
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Definition
| an EE's calculative attachment to the org, whereby an EE is motivated to stay only because leaving w/b costly |
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Term
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Definition
| positive expectations 1 person has toward another person in situations involving risk |
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Term
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Definition
| an adaptive response to a situation that is perceived as challenging or threatening to the person's well-being |
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Term
| General adaptation syndrome |
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Definition
| a model of the stress experience, consisting of 3 stages: Alarm reaction; Resistance; Exhaustion |
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Term
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Definition
| any environmental conditions that place a physical or emotional demand on the person |
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Term
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Definition
| repeated & hostile or unwanted conduct, verbal comments, actions or gestures that affect and EE's dignity or psychological or physical integrity & that result in a harmful work environment for the EE |
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Term
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Definition
| unwelcomed conduct of a sexual nature that detrimentally affects the work environment or leads to adverse job-related consequences for its victims |
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Term
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Definition
| the capability of individuals to cope successfully in the face of significant change, adversity or risk |
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Term
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Definition
| a person who is highly involved in work, feels compelled to work & has a low enjoyment of work |
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