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Chapter 9 questions
COM 206 chapter 9 test questions
31
Communication
Undergraduate 2
12/09/2012

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Term
What is organizational culture?
Definition
Member's basic beliefs and assumptions about the organization and its place in the environment.
Term
What does it mean to be culturally integrated?
Definition
Members share a common language and set of assumptions.
Term
What is the glass ceiling?
Definition
Women and minorities are excluded from management positions or denied equal compensation for similar work.
Term
STUDENT QUESTION: By the year 2020 there is estimated to be a nursing shortage of 1 million nurses, in an effort to attract nurses healthcare leaders are doing what?
Definition
Raising the income, improving work hours, opportunities for advancement.
Term
STUDENT QUESTIONS: Dr. John works at a hospital where he works directly for the hospital providing 24 hour care for the patients. This type of physician was created in the late 1990's in an effort to reduce the overall cost and improve the care that patients receive. What is the type of physician called?
Definition
Hospitalist
Term
STUDENT QUESTION: When Sally went to her primary care physician she was shocked when she didn't get to see Dr. Jones that day, she saw a midlevel provider instead. What is a type of a midlevel provider?
Definition
Nurse Practitioner
Term
STUDENT QUESTION:Jane is a 60 year old woman that has had back problems for years. She has gone to her primary care physician, she has gone to physical therapy and she has tried to take medications, but nothing has relieved her chronic back problems. What type of holistic medicine might Jane try to help her with her chronic pain?
Definition
Acupuncture
Term
STUDENT QUESTION: Dr. Francis is facing a situation where the hospital he works for is taking budget cuts. He feels like this is affecting the quality of care some of his patients because of the monetary sacrifices made. Dr. Francis is feeling a(n):
Definition
Conflict of interest
Term
STUDENT QUESTION: Mark is a nurse on a pediatric floor. He distracts the children when having to draw blood, makes funny faces when they are scared, and gives them stuffed animals when they need comfort. Mark is fulfilling his _________ as a pediatric nurse.
Definition
Role
Term
STUDENT QUESTION:The male doctors always seem to leave Maggie out of conversation, treating her as if she is incapable of the level of work they're doing even though they are all doctors. Maggie is experiencing the existence of a ________.
Definition
Glass Ceiling.
Term
STUDENT QUESTION: The Exclusive Organization of Native Americans (EONA) is a fictional example of a ________.
Definition
Monolithic organization
Term
STUDENT QUESTION: Jane and other females have been working in the medical community for a number of years now. How long have women made a large contribution to the medical community?
Definition
30 years.
Term
STUDENT QUESTION: Which profession is said to be unique, and it provides ongoing support for patients through periods of recovery and adjustment?
Definition
Nurses
Term
STUDENT QUESTION: Which of the following is NOT an allied health professional?
Definition
Teacher
Term
STUDENT QUESTION: Robby wants to accomplish three goals within the next few days. He wants to hang out with his best friend, he wants to see his daughter's high school band performance, and he wants to go paint his shed. In order for Robby to complete two of these tasks, he must give up one of his goals. What is this an example of?
Definition
Conflict of Interest.
Term
STUDENT QUESTION: Jen and Mark are both physicians who grew up together. They both believe that biomedical approach is the best route in medicine. Which of these terms best fits this scenario?
Definition
Culturally Integrated Organization
Term
STUDENT QUESTION: Annie is at an abortion clinic and is about to get an abortion. The doctor comes in and talking about if she really wants abortion or not. What Annie doesn't know that the doctor is with the antiabortion group and he works there to talk people out of abortions. Which one of these terms fit this scenario?
Definition
Role conflict
Term
STUDENT QUESTION: John has decide that he wanted to try acupuncture, meditation, and aruveyda. What kind of medicine is this?
Definition
Holistic Medicine
Term
STUDENT QUESTION: OHSA has created ways to diffuse violent behaviors. Which one is NOT one of them?
Definition
Be alone with agitated individuals
Term
STUDENT QUESTION: Laura is very comfortable with her culture and the way she lives. She addresses her physician as Doctor and everyone else by their first name. According to Schein, he believes this view has the taken-for-granted quality. What type of culture is this?
Definition
Organizational Culture
Term
STUDENT QUESTION: Katie works at a local hospital. She monitors several patients who need around the clock care. She is constantly working and tries to be there for patients when the doctor is unable to be. Sometimes Katie feels like she knows the hospital better than her colleagues but wishes she had better relationships with her patients. What type of physician is Katie?
Definition
Hospitalist
Term
STUDENT QUESTION: Jeff had chronic migraines for over a year now. The medicines he was taking made him tired and were getting expensive. He had seen a commercial on TV for acupuncture and after researching, decided it was much cheaper and seemed to be a simple process. What type of solution was Jeff looking at?
Definition
Holistic Care
Term
STUDENT QUESTION: Joy was a caregiver at a nursing home. She loved all the residents there and enjoyed being around them. It gave her purpose to know so many people cared about her just as much. She often was conflicted with these feelings though because her supervisor discouraged them to get too emotional attached to the residents. Joy’s struggle with what she felt was right and what her actual job was is known as what?
Definition
Role Conflict
Term
STUDENT QUESTION: Elizabeth works at a psychiatric hospital and has to help patients in all kinds of scenarios. Frequently, Elizabeth has to recall her training on how to diffuse a violent situation between herself and a patient that is acting out. Which of the following is not something that Elizabeth should do in one of these situations?
Definition
a. Avoid making defensive or demeaning statements

b. Avoid being alone with the agitated individual

c. Be aware of your surroundings

d. All of the above are actions should be taking in a situation like this
Term
STUDENT QUESTION: What is the legal term for a person that is expected to uphold the public's trust?
Definition
Fiduciary
Term
STUDENT QUESTION: Within a small southern church organization, there are only men in management positions and women are excluding from doing the same and are denied equal compensation for similar work. This type of sexism is defined as?
Definition
Glass Ceiling
Term
STUDENT QUESTION: Sandy and Irene are both strong hurricanes that have affected the east coast in a strong way. Sandy and Irene are also friends because of these similar interests, until recently when Sandy started to get jealous of Irene and her destruction and decided to do something about it. Sandy and Irene tried to talk things out but their values and goals were different when it came time for Sandy to be destructive and their friendship suffered. What form of conflict did Sandy and Irene experience?
Definition
Interpersonal conflict
Term
STUDENT QUESTION: Jenell works at a company in which she has a very high position. Her coworker Bob has the same position as Jenell, but Jenell possesses more qualifications that Bob. Recently, Jenell found out that Bob is being paid more than she is just because he is a male. What is this demonstrating?
Definition
Glass ceiling
Term
STUDENT QUESTION: Jade is an Asian American woman applying to med school at Harvard. Harvard is obliged to accept a certain amount of people who are minorities or give them special preferences due to the civil rights movement. What is this legislation called?
Definition
Affirmative action
Term
STUDENT QUESTION: Alternative medicine has given a vast amount of options for those who do not wish to seek specific treatments or take pill forms of medicine. Practices such as acupuncture, meditation and going to the chiropractor are all types of what?
Definition
Holistic care
Term
STUDENT QUESTION: Jane and Roy want to have children in their future. Jane’s doctor said that if she wanted to conceive she needs to do so in the next week according to her body. Jane came home and told Roy, but Roy wasn’t as enthused. Roy wants to wait at least another year until he gets a promotion at work to have enough money to raise the baby. Jane and Roy are experiencing what?
Definition
Interpersonal conflict
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