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Chapter 8: Leading Quality Initiatives
New Leadership
11
Health Care
Undergraduate 1
06/09/2021

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Term
Aims for improvement
Definition
In their landmark publication, Crossing the Quality Chasm, the Institute of Medicine called for a shared vision of six aims for healthcare quality improvement: safe, effective, patient-centered, timely, efficient, and equitable.
Term
ANCC Nursing Magnet Recognition Program
Definition
A program established by the American Nurses Credentialing Center to recognize healthcare organizations for quality patient care, nursing excellence, and innovations in professional nursing practice.
Term
Balance scorecard
Definition
A strategic performance management tool, first described by Kaplan and Norton, that presents a mixture of financial and nonfinancial performance measures reflecting an organization's strategic priorities.
Term
Culture of safety
Definition
The creation and promotion of an environment providing high quality of care and minimized risks for medical errors and patient injuries and negative outcomes.
Term
High reliability organization
Definition
One which focuses on developing new, improved, and more reliable quality improvement practices by removing impediments generated by hierarchical authority; utilizing standardized protocols and checklists; pre- and post-procedural briefings; incident reporting; and huddles.
Term
Lean
Definition
A methodology to increase value and efficiency through a reduction of waste; based on the Toyota Production System.
Term
Malcolm Baldrige National Quality Award
Definition
A national recognition rewarded to U.S organizations for performance excellence through the Baldrige Program, which was established by Congress in 1987 to recognize U.S companies for their achievements in quality and business performance.
Term
Organizational culture
Definition
Shared values and norms that guide how individuals and teams in an organization function and communicate within and beyond.
Term
Six Sigma
Definition
A data-driven statistical methodology that focuses on improving quality by identifying and eliminating defects in a process.
Term
Transparency
Definition
The act of being open, honest, and providing full disclosure.
Term
Value-based purchasing
Definition
A payment methodology that bases inpatient hospital reimbursement on the provider's performance results in clinical quality, patient experience, and the cost of care provided.
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