Term
| What is the first step in the process of troubleshooting a laptop? |
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Definition
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Term
| An administrator tries to configure Power Options within Windows, but is unable to do so. What is the possible cause? |
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Definition
| ACPI has not been enabled in the BIOS. |
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Term
| What should a technician do prior to replacing a keyboard on a laptop? |
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Definition
| Remove all sources of power from the laptop. |
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Term
| A technician has been asked to decide which laptop components should be cleaned on a monthly basis as part of a maintenance routine. What are two examples of components that should be included? (Choose two.) |
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Definition
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Term
| A technician has installed a wireless Ethernet card in a Windows 7 laptop. Where would the technician configure a new wireless connection? |
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Definition
| Control Panel > Networking and Sharing Center > Set up a new connection or network |
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Term
| What is the purpose of the eject button on a laptop docking station? |
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Definition
| to detach the laptop from the docking station |
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Term
| Which two internal expansion slots in laptops are commonly used to install wireless adapter cards? (Choose two.) |
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Definition
Mini-PCIe
PCI Express Micro |
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Term
| What can a user do to reconnect a laptop to a functioning wireless network after a laptop has been moved and the connection has been lost? |
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Definition
| Change the orientation of the laptop. |
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Term
| What is the final task for a technician after troubleshooting a laptop? |
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Definition
| Document the problem and the solution. |
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Term
| In the power management settings, which two devices can be set to turn off to conserve battery power? (Choose two.) |
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Definition
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Term
| A user needs to connect a Bluetooth device to a laptop. Which type of cable is needed to accomplish this? |
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Definition
| None. Bluetooth connections are wireless. |
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Term
| What is the next step in the troubleshooting process after a solution has been implemented on a laptop? |
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Definition
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Term
| Which two statements are true of a laptop CPU when compared to a desktop CPU? (Choose two.) |
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Definition
The laptops are designed to produce less heat.
The laptops use smaller cooling devices. |
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Term
| What would be the most effective preventive maintenance routine for company laptops that are subject to high use? |
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Definition
| a proactive routine that is performed monthly and as needed |
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Term
| To clean laptops, which two products are recommended? (Choose two.) |
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Definition
cotton swabs
mild cleaning solution |
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Term
| What is a definition for CPU throttling? |
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Definition
| the ability to modify CPU clock speed as needed |
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Term
| Which key sequence may be used to control whether the content of the screen will be presented on a built-in display or on an external display? |
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Definition
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Term
| A technician notices that a laptop display appears stretched and pixelated. What is a probable cause of this? |
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Definition
| The display properties are incorrectly set. |
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Term
| Which statement is true about laptops? |
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Definition
| Most of the internal components that are designed for laptops cannot be used for desktops. |
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Term
| Which component or components would be interchangeable between a laptop and and a desktop PC? |
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Definition
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Term
| A technician is trying to remove a SODIMM module from a laptop. What is the correct way to do this? |
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Definition
| Press outward on the clips that hold the sides of the SODIMM. |
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Term
| Why are SODIMMs well suited for laptops? |
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Definition
| They have a small form factor. |
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