Term
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Definition
| The process of deciding what needs to be done, by whom, and when. |
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Term
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| The process of establishing goals and making decisions that enable an organization to achieve it's long and short term objectives. |
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| A statement of the organizations basic philosophy, purpose and reason for being. |
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| Managements view of what the company should become, reflects the firms core values, priorities and goals. |
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| Long term plans developed by top management. |
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| A standard of measurement used to determine that performance is in line with objectives. |
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| Management by Objectives (MBO) |
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Definition
| A process in which the supervisor and employee jointly set the employees objectives, and the employee receives rewards upon achieving those objectives. |
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| Policies, procedures, methods and rules that can be applied to reoccurring situations. |
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| Plans to accomplish a specific objective or to cover a designated time period. |
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| A standing plan that serves as a guide to making decisions. |
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| A standing plan that defines the sequence of activities to be performed to achieve objectives. |
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| A standing plan that details exactly how an operation is to be performed. |
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| A directive that must be applied and enforced whenever applicable. |
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| A plan that expresses anticipated results in numerical, usually financial terms for a stated period. |
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Definition
| A major single use plan for a large undertaking related to accomplishing the organizations goals and objectives. |
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Term
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Definition
| A single use plan for accomplishing a specific non-reoccurring activity. |
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Term
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Definition
| An act or threat of assault directed at another employee |
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Term
| Just in Time Inventory Control System (JIT) |
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Definition
| A system for scheduling materials to arrive precisely when they are needed in the production process. |
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Term
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Definition
| Another name for a JIT inventory control system. |
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Term
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Definition
| A graphic scheduling technique that shows the activity to be scheduled on the vertical axis and necessary completion dates on the horizontal axis. |
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Term
| Program Evaluation and Review Technique (PERT) |
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Definition
| A flowchart for managing large programs and projects that shows the necessary activities with estimates of the time needed to complete each activity and the sequential relationship of activities. |
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| Total Quality Management (TQM) |
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Definition
| An organizational approach improving all employees to satisfy customers by continually improving goods and services. |
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Term
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Definition
| The systematic storage, retrieval, dissemination, and sharing of information. |
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Term
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Definition
| The process of identifying and improving on the best practices of leaders. |
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Term
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Definition
| Group structured by management to carry out designated functions and accomplish certain objectives. |
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Term
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Definition
| Informal gatherings of people, apart from the formal organizational structure, that satisfy members social and other needs. |
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Term
| Unity of Command Principle |
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Definition
| Principle that holds that each employee should directly report to only one supervisor. |
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| Span of Management Principle |
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Definition
| Principle that there is an upper limit to the number of subordinates a supervisor can manage effectively. |
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Definition
| Employee in charge of other employees who performs limited managerial functions but is not considered part of management. |
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| Division of Work (specialization) |
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Definition
| Dividing work into components and specialized tasks to improve efficiency and output. |
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Term
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Definition
| The process of grouping activities and people intro district organizational units. |
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Term
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Definition
| An organizational unit for which a supervisor has responsibility and authority. |
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Term
| Formal organizational structure |
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Definition
| Departments,positions, functions, authority, and reporting relationships as depicted on a firm's organizational chart. |
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Term
| Principle of organizational stability |
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Definition
| Principle that holds that no organization should become overly dependent on one or several "indispensable" individuals. |
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Term
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Definition
| The right to direct others and to require them to conform to decisions,policies, rules, and objectives. |
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Term
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Definition
| The right to provide counsel, advice, support, and service in a persons areas of expertise. |
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Term
| Line-and-staff type organizational structure |
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Definition
| Structure that combines line and staff departments and incorporates line and staff authority. |
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Term
| Project Management Type Organizational Structure |
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Definition
| A hybrid structure in which regular functional departments coexist in project teams made up of people from different departments. |
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Term
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Definition
| Employees continually strive to improve their ska's while expanding their efforts to achieve organizational objectives. |
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Term
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Definition
| Graphic portrayal of a companies authority and responsibility relationships. |
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Term
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Definition
| Written description of the principle duties and responsibilities of a job. |
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Term
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Definition
| Written description of the personal qualifications needed to perform a job adequately. |
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Term
| Downsizing (restructuring or rightsizing) |
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Definition
| Large scale reduction and elimination of jobs in a company that usually reduces middle level managers, reduces organizational levels and widens the span of management to remaining supervisors. |
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Term
| Self directed work team (sdwt) |
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Definition
| When employee groups are given wide latitude and considerable authority to make many of their own job related decisions. |
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Term
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Definition
| Concept of restructuring a firm based on processes and customer needs and services rather than on departments and functions. |
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Term
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Definition
| A very flat firm resulting from restructuring by customer process and organizational structure. |
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Term
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Definition
| Companies linked temporarily to take advantage of marketplace opportunities. |
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Term
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Definition
| analyzing a situation, forecasting events,establishing objectives, setting priorities, and deciding which actions are needed to achieve those objectives. |
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Term
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Definition
| precedes all other managerial functions. |
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Term
| SMART goals and objectives: |
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Definition
stretching
measurable
accountable
realistic
time limited |
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Term
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Definition
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Term
| Setting overall goals is a function of: |
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Definition
| top level management, which must define and communicate to all other managers. |
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Term
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Definition
| a short term target that will take less than a year to achieve. |
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Term
| When supervisors develop a departments objectives they must remember: |
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Definition
1) department objectives must be aligned with the orgs goals and objectives, and
(2) there must be a means to measure and document the department's contribution to the orgs bottom line. |
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Term
| The other three elements of MBO: |
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Definition
1) inputs, resources needed for goal accomplishment.
2) the activities and processes that must be carried out.
3) the results, which are evaluated against the objectives. |
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Term
| Properly implemented MBO: |
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Definition
| motivates and encourages commitment to results among all employees. |
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