Term
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Definition
| the physical process of letting in audible stimuli without focusing on the stimuli |
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Term
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Definition
| a theory that states that we can pay attention to several stimuli and simultaneously store stimuli for future reference |
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Term
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Definition
| the dynamic, transactional process of receiving, recalling, rating, and responding to stimuli, messages, or both |
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Term
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Definition
| the four components of the listening process; receiving, responding, recalling, and rating |
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Term
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Definition
| understanding a message, storing it for future encounters, and remembering it later |
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Term
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Definition
| the verbal and nonverbal acknowledgment of a message |
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Term
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Definition
| being unaware of the stimuli around us |
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Term
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Definition
| providing observable feedback to a sender's message |
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Term
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Definition
| placing pieces of information into manageable and retrievable sets |
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Term
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Definition
| evaluating or assessing a message |
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Term
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Definition
| a view, judgement, or appraisal based on our beliefs or values |
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Term
| American Sign Language (ASL) |
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Definition
| a visual rather than auditory form of communication that is composed of precise hand shapes and movements |
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Term
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Definition
| the result when senders receive more messages than they can process |
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Term
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Definition
| the simultaneous performance of two or more tasks |
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Term
| conversational narcissism |
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Definition
| engaging in an extreme amount of self-focusing during a conversation, to the exclusion of another person |
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Term
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Definition
| the time difference between our mental ability to interpret words and the speed at which they arrive at our brain |
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Term
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Definition
| responding to some parts of a message and rejecting others |
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Term
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Definition
| a compulsive talker who hogs the conversational stage and monopolizes encounters |
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Term
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Definition
| to pretend to listen by nodding our heads, looking at the speaker, smiling at the appropriate times, or practicing other kinds of attention feigning |
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Term
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Definition
| listeners who think they can correctly guess the rest of the story a speaker is telling and don't need the speaker to continue |
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Term
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Definition
| viewing innocent comments as personal attacks or hostile criticisms |
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Term
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Definition
| listening carefully to a message and then using the information later to attack the sender |
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Term
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Definition
| a predominant and preferred approach to listening to the messages we hear |
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Term
| people-centered listening style |
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Definition
| a listening style associated with concern for other people's feelings or emotions |
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Term
| action-centered listening style |
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Definition
| a listening style associated with listeners who want messages to be highly organized, concise, and error-free |
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Term
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Definition
| to question the assumptions underlying a message |
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Term
| content-centered listening style |
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Definition
| a listening style associated with listeners who focus on the facts and details of a message |
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Term
| time-centered listening style |
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Definition
| a listening style associated with listeners who want messages to be presented succinctly |
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Term
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Definition
| the process of identifying with or attempting to experience the thoughts, beliefs, and actions of another |
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Term
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Definition
| feedback that described another's behavior and then explains how that behavior made us feel |
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Term
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Definition
| restating the essence of a sender's message in our own words |
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Term
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Definition
| supporting statements such as "I see" or "I'm listening," that indicate we are involved in a message |
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