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Chapter 6
CMST Vocabulary
32
Communication
Undergraduate 2
10/10/2011

Additional Communication Flashcards

 


 

Cards

Term
hearing
Definition
the physical process of letting in audible stimuli without focusing on the stimuli
Term
working memory theory
Definition
a theory that states that we can pay attention to several stimuli and simultaneously store stimuli for future reference
Term
listening
Definition
the dynamic, transactional process of receiving, recalling, rating, and responding to stimuli, messages, or both
Term
four "R's" of listening
Definition
the four components of the listening process; receiving, responding, recalling, and rating
Term
recalling
Definition
understanding a message, storing it for future encounters, and remembering it later
Term
receiving
Definition
the verbal and nonverbal acknowledgment of a message
Term
mindless
Definition
being unaware of the stimuli around us
Term
responding
Definition
providing observable feedback to a sender's message
Term
chunking
Definition
placing pieces of information into manageable and retrievable sets
Term
rating
Definition
evaluating or assessing a message
Term
opinion
Definition
a view, judgement, or appraisal based on our beliefs or values
Term
American Sign Language (ASL)
Definition
a visual rather than auditory form of communication that is composed of precise hand shapes and movements
Term
message overload
Definition
the result when senders receive more messages than they can process
Term
multitasking
Definition
the simultaneous performance of two or more tasks
Term
conversational narcissism
Definition
engaging in an extreme amount of self-focusing during a conversation, to the exclusion of another person
Term
listening gap
Definition
the time difference between our mental ability to interpret words and the speed at which they arrive at our brain
Term
selective listening
Definition
responding to some parts of a message and rejecting others
Term
talkaholic
Definition
a compulsive talker who hogs the conversational stage and monopolizes encounters
Term
pseudolisten
Definition
to pretend to listen by nodding our heads, looking at the speaker, smiling at the appropriate times, or practicing other kinds of attention feigning
Term
gap fillers
Definition
listeners who think they can correctly guess the rest of the story a speaker is telling and don't need the speaker to continue
Term
defensive listening
Definition
viewing innocent comments as personal attacks or hostile criticisms
Term
ambushing
Definition
listening carefully to a message and then using the information later to attack the sender
Term
listening style
Definition
a predominant and preferred approach to listening to the messages we hear
Term
people-centered listening style
Definition
a listening style associated with concern for other people's feelings or emotions
Term
action-centered listening style
Definition
a listening style associated with listeners who want messages to be highly organized, concise, and error-free
Term
second-guess
Definition
to question the assumptions underlying a message
Term
content-centered listening style
Definition
a listening style associated with listeners who focus on the facts and details of a message
Term
time-centered listening style
Definition
a listening style associated with listeners who want messages to be presented succinctly
Term
empathy
Definition
the process of identifying with or attempting to experience the thoughts, beliefs, and actions of another
Term
nonjudgemental feedback
Definition
feedback that described another's behavior and then explains how that behavior made us feel
Term
paraphrasing
Definition
restating the essence of a sender's message in our own words
Term
dialoge enhancers
Definition
supporting statements such as "I see" or "I'm listening," that indicate we are involved in a message
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