Term
when speakerphones, cameras, connestion devices, and television monitors are networked together so that everyone can see and hear each other at the same time, you are using
a. voice mail
b. conference calling
c. teleconferencing
d. telemedicine |
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Definition
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Term
drop the "e" from the end of a word before adding the suffices "al, ed, ing, and able"
true or false |
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Definition
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Term
when operating the transcriber
a. type rush reports or oldest dictation first
b. earphones should be shared
c. type in a similar word if you are unable to understand a word
d. erase the tape when you are finished transcribing |
|
Definition
| type rush reports or oldest dictation first |
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Term
never guess in response to a patient's questions
true or false |
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Definition
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|
Term
the inside address of a business letter can be defined as
a. preprinted name, address, and phone number of the medical office
b. address of the writer
c. address of the person to whom the letter is being sent
d. Handwritten address of the medical office |
|
Definition
| address of the person to whom the letter is being sent |
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Term
HIPAA has directed that firewalls and encrypted data be used to prohibit unauthorized access to electronically transmitted data
true or false |
|
Definition
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|
Term
a ______ device allow the MA to communicate with the hearing impaired patient by typing messages
a. RTD
b. TDY
c. TDD
d. RDY |
|
Definition
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|
Term
when obtaining telephone messages from the telephone answering machine, the MA should
a. prioritize messages according to the time they were received
b. prioritize messages according to the nature of their seriousness
c. listen to each message only once
d. delete messages you cannot understand immediately |
|
Definition
| prioritize messages according to the nature of their seriousness |
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|
Term
| physicians commonly wear pagers so they can be contacted regardless of where they are or what they are involved in |
|
Definition
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|
Term
when answering the office phone, the mA should
a. wait six rings before answering
b. use a clear, distinct voice
c. put emergency calls on hold
d. always allow the caller to speak to the physician immediately |
|
Definition
| use a clear, distinct voice |
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|
Term
this type of correspondence is informal and is appropriate when expressions of thanks or congratulations are conveyed
a. information sheets
b. informal notes
c. inneroffice communications (IOCs)
d. business letters |
|
Definition
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|
Term
Software disks are available on CD-ROM or DVD-ROM depending on the size of the program
true or false |
|
Definition
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|
Term
an inservice or an orientation is a practical way to inform employees about the schedule and enforce the established guidelines for office hours
true or false |
|
Definition
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|
Term
under HIPAA guidlines it is acceptable to leave "normal
test results for a patient on a home answering machine |
|
Definition
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|
Term
all first class mail over 13 oz is considered ____ mail
a. express
b. special delivery
c. priority
d. certified |
|
Definition
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|
Term
all computers devices sharins a common part of an IP address are said to be in the same domain
true or false |
|
Definition
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|
Term
| a calculator can be very useful piece of office equipment when checking shipments or delivers from office suppliers |
|
Definition
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|
Term
| the medical assistant is not responsible for the operation of business equipment while performing administrative duties |
|
Definition
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|
Term
| if the writer uses a computer's spell-check software, it is not necessary to proofread the letter |
|
Definition
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|
Term
| when scheduling appointments, the mediacl assistant should |
|
Definition
| record the patient's phone number so that you can easily get in touch if necessary |
|
|
Term
| a(n) _____ can only record data once and then the data becomes permanent on the disc |
|
Definition
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|
Term
| a program that searches documents for specified keywords and returns a list of the documents where the keywords were found is called a (n) _______. |
|
Definition
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|
Term
| the general rule is that a medical assistant does not give out information or call in a prescription without the expressed direction of the physician |
|
Definition
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|
Term
| when processing telephones messages, the medical assistant should |
|
Definition
| document information regarding the message |
|
|
Term
| when your employer asks you to monitor a call, you should |
|
Definition
| listen quietly and take notes of the conversation |
|
|
Term
| Nothing should be scheduled in a time slot that has a fixed: |
|
Definition
|
|
Term
| Written communication has become more complicated with the advent of computers |
|
Definition
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|
Term
| Drug samples that your office may use should be placed in a designated area for future use |
|
Definition
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|
Term
| On an envelope, the line immediately below the recipient line is designated the information/attention line |
|
Definition
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|
Term
| Probably the most important quality of any communication is that it be: |
|
Definition
| written using proper grammar, punctuation, and spelling |
|
|
Term
| Professional ethics dictate that a physician will not keep a colleague waiting unless the physician is involved with an emergency or a surgical procedure. |
|
Definition
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|
Term
| Most physicians will allow medical assistants to provide patients with “normal” test results over the phone |
|
Definition
|
|
Term
| When typing a business letter, the medical assistant should: |
|
Definition
| include the name, page number, and date in the second page heading. |
|
|
Term
| It is very important to establish a backup policy for office computer programs and data |
|
Definition
|
|
Term
| A(n) ____ is a device that can read text or illustrations printed on paper and translate them into electronic files that can be stored, displayed on a screen, or used by other programs. |
|
Definition
|
|
Term
| Most nouns become plural by adding “es." |
|
Definition
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|
Term
| If you have answered the phone and no one answers you back after trying twice to converse with them, you should |
|
Definition
|
|
Term
| Computer software programs for patient scheduling can be programmed to allot the necessary amount of time for a specific procedure |
|
Definition
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|
Term
| Accurately documenting telephone messages is of vital importance and should be treated with a high degree of confidentiality due to HIPAA regulations |
|
Definition
|
|
Term
| When the appointment for the patient will take a considerable amount of time, which method of scheduling is used? |
|
Definition
|
|
Term
| A caller should not be placed on hold but, rather, should be asked to call back at a later time |
|
Definition
|
|
Term
| In networking, a terminal is a personal computer or workstation connected to a mainframe |
|
Definition
|
|
Term
| All calls, regardless of what you think about their importance, should be documented |
|
Definition
|
|
Term
| A letter written by a physician to a licensing board is an example of a professional letter. |
|
Definition
|
|
Term
| HIPAA guidelines permit the medical assistant to call a patient at their homes number if they have not requested confidential communication |
|
Definition
|
|
Term
| if a one-syllable word ends in a single consonant not preceded by a single vowel, double the consonant before adding "ing" "ed" or "er" |
|
Definition
|
|
Term
| if a physician has a contract with an HMO and is listed as "in the netword" he or she must accept all patient who call to schedule appointments that ae members of the HMO network |
|
Definition
|
|
Term
| an informal memo style of communication that is usually specific to one concer is a/an |
|
Definition
| inneroffice (interoffice) |
|
|
Term
| when sending a fax, it is best to |
|
Definition
| include a cover sheet as the first page |
|
|
Term
| Mail marked "personal and confidential" should be placed on the physician's desk unopened |
|
Definition
|
|
Term
| keep the final "e" of a word when adding a suffix beginning with a consonant |
|
Definition
|
|
Term
| patient who phone for appointments should not be given a choice of appointment times |
|
Definition
|
|
Term
| in which method of scheduling do the patients sign in, note the time they arrive, and are seen by the doctor inthat order? |
|
Definition
|
|
Term
| the abbreviation "cc" at tje emd pf a business letter means that computer copies have been sent to an undisclosed individual |
|
Definition
|
|
Term
| the plural of nouns ending in "o" preceded by a vowel is formed by adding s |
|
Definition
|
|
Term
| when the physician is away from the office for professional meetings or on vacation, the medical assistant should carefully read all mail and decide how to handle each piece |
|
Definition
|
|
Term
| international mail is mail sent within the United States |
|
Definition
|
|
Term
| due to HIPAA guidelines you must never keep a back up list of all mail adresses, even in the case the adresses are lost on the computer. This is a breach of confidentiality |
|
Definition
|
|
Term
|
Definition
| preprinted name and address |
|
|
Term
|
Definition
| address of the letter recipient |
|
|
Term
|
Definition
|
|
Term
|
Definition
| identify what or whom letter concerns |
|
|
Term
|
Definition
|
|
Term
|
Definition
| letter writer's name in script |
|
|
Term
|
Definition
|
|
Term
|
Definition
|
|
Term
|
Definition
| materials sent with letter |
|
|
Term
|
Definition
| identifies another receiver of the letter |
|
|
Term
| seven types of communication that medical assistants may need to compose |
|
Definition
| note, IOCs, form letters, information sheets, business letters, professional letters, and personal letters |
|
|
Term
| seven types of communication that medical assistants may need to compose |
|
Definition
| note, IOCs, form letters, information sheets, business letters, professional letters, and personal letters |
|
|
Term
| what is the purpose of the HIPAA Release of Information form? |
|
Definition
| it gives physicians permission to communicate a patient's personal informaiton to provide for his or her care |
|
|
Term
| what is the purpose of an informaiton sheet? |
|
Definition
| it provides specific instructions and reinforcement verbal instructions given to patients |
|
|
Term
| six criteria for properly written communication |
|
Definition
| proper grammar, proper punctuation, correct spelling, properly spaced info on paper, neat, and clean |
|
|
Term
| briefly describe the nine criteria that are labeled mailable standard |
|
Definition
| letter placement, right margin fairly even, top and bottom margins generous, punctuation acceptable, spacing acceptable, divided words at sentence ends are properly done, accurate content, all letter parts included, and correct spelling |
|
|
Term
| identify 11 common problem areas found in written communication |
|
Definition
| words ending in "s", combination of punctuation, capital letters, numbers, apostrophes, hyphens, periods, commas, two-letter words. |
|
|
Term
|
Definition
|
|
Term
| a noun or pronoun can be limited or restricted by using a (n) __________ |
|
Definition
|
|
Term
| a (n) ________ can modify a verb, adjective, or adverb |
|
Definition
|
|
Term
| words or phrases can be connected by using a (n) __________ |
|
Definition
|
|
Term
| if you want to express strong emotion, you should use a (n) ______ |
|
Definition
|
|
Term
| the ___________ is a substitute for a noun |
|
Definition
|
|
Term
| using a (n) ___________ shows relationship of the object to another word in the sentence |
|
Definition
|
|
Term
| HIPAA regulations state policies for |
|
Definition
| releasing patient information |
|
|
Term
| parts of speech refers to |
|
Definition
|
|
Term
| in order to initiate a response to received correspondence, you will need |
|
Definition
| the received correspondence |
|
|
Term
| the term " mailable standards" refers to |
|
Definition
| the placement and accuracy of the letter content |
|
|
Term
| proofreaders' marks are used to |
|
Definition
| indicare errors for correctionn |
|
|
Term
| the letter "cc" in a letter mean |
|
Definition
| a copy has been sent to someone else |
|
|
Term
|
Definition
| an accumulation of data to be processed |
|
|
Term
|
Definition
|
|
Term
|
Definition
| a marker on the screen showing where the next character will be placed |
|
|
Term
|
Definition
| information that can be processed or produced by a computer |
|
|
Term
|
Definition
| a magnetic or optical storage device on which date is encoded |
|
|
Term
|
Definition
| an assortment of characters of a given size and style |
|
|
Term
|
Definition
| a readable paper copy or printout |
|
|
Term
|
Definition
| the electric, magnetic, and electromechanical equipment of a computer system |
|
|
Term
|
Definition
| internal storage area on the computer |
|
|
Term
|
Definition
| a device that enables a computer to communicate over telephone or cable lines |
|
|
Term
|
Definition
| video display unit with a screen |
|
|
Term
|
Definition
| anything plugged into a computer |
|
|
Term
|
Definition
| a set of instructions written in computer language |
|
|
Term
|
Definition
| to move the cursor up, down, right, and left |
|
|
Term
|
Definition
| a method of preserving material by reducing it to minute film images |
|
|
Term
| how can microfilmed material be read? |
|
Definition
| with a microfilm scanner connected to the fileprinter that displays the image on the screen or makes a hard-copy printout. |
|
|
Term
|
Definition
| it is an electronic device, operating under the control of instructions stored in its own memory unit, can accept and store data, perform arithmetic and logic operations on that data without human intervention, and produce output from the processing |
|
|
Term
| name three types of printers |
|
Definition
| dot matrix, ink-jet, and laser |
|
|
Term
| the microfilm scanner takes data from documents and stores it on disks |
|
Definition
| false. it is stored on film |
|
|
Term
| dictation equipment is turned on or off by a foot pedal |
|
Definition
| false. the transcriber turns on or off with a foot pedal. |
|
|
Term
| HIPAA regulations pertain to office personnel access to patient records |
|
Definition
|
|
Term
| the word processor was the forerunner of the elecric typewriter |
|
Definition
| false. the electric typewriter was before the word processor |
|
|
Term
| software refers to the instructional program installed in the computer |
|
Definition
|
|
Term
| bluetooth technology allows you to operate the computer at a distance |
|
Definition
|
|
Term
| ROM refers to the computer's permanent memory |
|
Definition
|
|
Term
| a printer can read text or illustrations printed on paper |
|
Definition
| false. the scanner reads text or illustrations |
|
|
Term
| a printer's draft mode saves time and ink |
|
Definition
|
|
Term
| the computer hard drive should contain tutorial material |
|
Definition
|
|
Term
| ROM refers to the computer's permanent memory |
|
Definition
|
|
Term
| a printer can read text or illustrations printed on paper |
|
Definition
| false. the scanner reads text or illustrations |
|
|
Term
| a printer's draft mode saves time and ink |
|
Definition
|
|
Term
| the computer hard drive should contain tutorial material |
|
Definition
|
|
Term
| it is important to select the type of computer before you select your office management system |
|
Definition
| false. the software to manager the office must be selected first |
|
|
Term
| ususally, offices with new equipment can self-train by using the help sections of the programs |
|
Definition
| false. new programs require technical assistance to train office personnel so the office can be up and running without delays |
|
|
Term
| calculators are helpful except when |
|
Definition
| using office management software |
|
|
Term
|
Definition
| can also serve as priters and scanners |
|
|
Term
| when transcribing documents, if you cant understand a word, the first thing to do is |
|
Definition
|
|
Term
| HIPAA regulations regarding access to stored computer information |
|
Definition
| limits access to persons with passwords |
|
|
Term
| after data is entered using computer software |
|
Definition
| it will remain until it is deleted |
|
|
Term
|
Definition
| allow data to be transferred to and from any computer with a USB port |
|
|
Term
| which printer produces a copy that is near that of commercial graphic designers? |
|
Definition
|
|
Term
| which of the following is not incorporated into office practice software? |
|
Definition
|
|
Term
|
Definition
| the giving and receiving of messages |
|
|
Term
| written communication is often defined as |
|
Definition
|
|
Term
| an individual who is hired by a newspaper or magazine to furnish news is called |
|
Definition
|
|
Term
| schools form which you can receive intructions in a particular subject by mail |
|
Definition
|
|
Term
| correspondence/written communication includes |
|
Definition
| sending of notes; inneroffice communications= IOC; form sheets; information sheets; business, professional, and personal letters |
|
|
Term
|
Definition
| Patients' Personal Information |
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|
