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Chapter 4 Management
Chapter 4 Management
35
Management
Undergraduate 4
01/30/2013

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Term
Ethics
Definition
set of moraleprinciples or values that defines right and wrong for a person or group
Term
Ethical Behavior
Definition
behavior that conforms to a society's accepted principles of right and wrong
Term
Workplace Deviance
Definition
Unethical behavior that violates or ganizational norms about roght and wrong
Term
Production Deviance
Definition
Unethical behavior that hurts the quality and quantity of work produced
Term
Application of Production Deviance
Definition
leaving early
Excessive Breaks
Working slower
Wasting resources
Term
Property Deviance
Definition
Unethical behavior aimed at company property or products
Term
Application of Property deviance
Definition
Sabotaging
Stealing
damaging equipment or products
Term
Employee shrinkage
Definition
Employee theft of company property
form of property deviance
Term
Sweethearting
Definition
Occurs when employees discount or don't bring up merchnadise their family or friends to the cash register
Term
Dumpster Diving
Definition
Employees unload trucks stash merchandise in a dumpster and then retrieve after work
Term
Political deviance
Definition
Using one's influence to harm others in the company
Term
Application of Political deviance
Definition
Favortism
rumors
Blaming others
Term
Personal Aggression
Definition
Hostile or aggressive behavior toward others
Term
Application of Personal aggression
Definition
sexual Harassment
Verbal abuse
stealing
Person threats
Term
U.S. Sentencing Commission Guidelines for organizations
1991
Definition
Companies can be prosecuted and punished even if management di not know about the unethical behavior
Term
purpose of the US Sentencing Guidelines
Definition
Encourage companies to take proactive steps that will discourage or prevent white-collar crime before it happens
Term
7 Components in the Guidleines
Definition
Establish
Assign
Delegate
Encourage
train
Enforce
Improve
Term
Stage 1
Pre-Conventional
Moral development
Self-Interest
Definition
People decide on selfish reasons
Punishment and obedience stage
Will not copy software
Term
Stage 2
Pre-Conventional
Instrumental Exchange
Self-interest
Definition
Worry less about punishment and more about doing things that directly advance your wants and needs
Will copy the software
Term
Stage 3
Conventional level
Good Boy/Nice Girl
Societal Expectations
Definition
Normally do what the other good boys and nice girls are doing
Will follow everyone else
Term
Stage 4
Conventional level
Law and Order
Societal Expectations
Definition
Look for external guidance and do what ever the law permits
Will not copy the sofware
Term
Stage 5
Post-Conventional
Social contract
Internalized principles
Definition
Will refuse to copy the software because as a whole society is better off when the rights of others are not violated
Will refuse to copy the software
Term
Stage 6
Universal principal
Post-Conventional
Internalized principles
Definition
Might or might not copy the software depending on the principles of right and wrong
Maybe copy the software
Term
Kohlberg believed in____
Definition
People would progress sequentially from earlier stages as they became more educated and mature
Term
Most Adults are in what stage?
Definition
Conventional
Term
What are most people in the workplace at the conventional stage?
Definition
Looking for leadership when it comes to ethical decision making
Term
Model for Ethical Decision making
Definition
Identify the problem
Identify the constituents
Diagnose the situation
Analyze your options
Make your choice
Act
Term
What is key to fostering ethical decision making?
Definition
Organizational Culture
Term
Steps in Establishing Ethical Climate
Definition
Top Managers to act ethically
Top Management to be active in and committed to the company's ethics program
Reporting system for ethics violations
Management to fairly and consistently punish those who violate the company's code of ethics
Term
Whistleblowing
Definition
Reporting others ethics violations
Term
Shareholder Model
Definition
Holds that the only social responsibility that businesses have is to maximize profits
Term
Stakeholder Model
Definition
Managements most important responsibility is the firm's long-term survival (not maximizing profits) which is achieved by satisfying the interests of multiple corporate stakeholders
Term
Stakeholders
Definition
Persons or groups with a legitimate interest in a company
Term
Primary Stakeholder
Definition
Groups on which the organization depends for its long term survival
Shareholders
employees
customers
suppliers
Term
secondary Stakeholders
Definition
Media and special interests groups can influence or be influenced by the company
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