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Chapter 4
Interpersonal Comm Vocab
25
Communication
Undergraduate 1
02/24/2010

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Cards

Term
retention
Definition
how much we remember
Term
listening components
Definition
cognitive, affective, and behavioral- more commonly associated with interpersonal communication and the goals we pursue
Term
habitual listening
Definition
relatively passive listening
Term
optimum listening
Definition
requires cognitive capacity
Term
affect
Definition

the degree to which people enjoy or dislike lisenting

-central component of good listening

Term
listening anxiety
Definition
temporary anxiety accompanying certain stages of listening
Term
willingness to listen
Definition
degree to which people find listening enjoyable
Term
back-channels
Definition
listening actively using short verbalizations (ex: "mhm")
Term
attentiveness
Definition

using three cues:

1) asking questions (verbal)

2) eye contact (nonverbal)

3) not interrupting (interactive)

Term
generic
Definition
back-channels: show one is listening generally
Term
specific
Definition
utternaces tightly connected to what's being said
Term
listening style
Definition
habitual form of listening
Term
social support
Definition
verbal & nonverbal cues communicating affirmation, caring and/or assistance to an individual dealing with a problem or stressful event
Term
empathy
Definition
identify with another at an emotional level
Term
motor mimicry
Definition
certain facial or other movements reflecting that the listener understands what the speaker is feeling
Term
deficit model of listening
Definition
poor listening may have adverse effects on relationships
Term
relational listening
Definition
listening as it is enacted with a particular friend, romantic partner or relative
Term
empathetic listening
Definition
associating with speaker's cognitions & emotions and trying to interpret the message
Term
deliberative listening
Definition

evaluating the message's logic & support according to one's own position

- predisposition to criticize

Term
active listening
Definition

providing feedback to help the speaker clarify his/her message

ex: questioning & probing

Term
schemata
Definition
way of interpreting, remembering, organizing new information
Term
interpersonal expectancies
Definition
 how we think people will or ought to communicate with us
Term
expectancy violations theory
Definition

associate different people with different types of reward

(high vs. low- make it fit within your world view)

Term
attributions
Definition
assessment of the cause of an action or behavior
Term
person perception
Definition
our attempt to determine what others are like and whether we like them
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