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Chapter 4
flashcards
23
Other
12th Grade
10/03/2017

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Cards

Term
Active listening
Definition
giving the speaker you undivided attention,resisting urges to respond and consecrating on the message
Term
bias
Definition
to prejudge or have a one sided opinion that influences your judgement
Term
body language
Definition
body movements sending messages without words
Term
colloquialisms
Definition
slang or informal language
Term
communication
Definition
transfer info from one party to another
Term
communication cycle
Definition
basic element needed to commuicate
Term
defensive
Definition
response to protect oneself from a perceived threat
Term
demeanor
Definition
how a person appears
Term
discrimination
Definition
to unfairly treat someone based on age, culture,race or sexual orientation
Term
displaced anger
Definition
anger that is completely unrelated to the event that is presently occurring
Term
enunciate
Definition
vocalize speak pronounce articulate
Term
ethnic
Definition
group of a society defined by origin or race
Term
feedback
Definition
oral or nonverbal response
Term
noncompliant
Definition
in a medical setting refusing to obey the doctors treatment plan
Term
nonverbal communication
Definition
communication with out words, such as hand movements or body posture
Term
objective information
Definition
facts that are apparent to the observer
Term
open-ended question
Definition
questions that allow a person to formulate a response
Term
perceptions
Definition
assumption that people make based on their awareness
Term
prejudice
Definition
judgment formed prior to gathering all facts
Term
reflective listening
Definition
to think about, dwell on, mull over,and study what has been said
Term
stereotype
Definition
generalized or oversimple conception concerning an individual or group
Term
subjective information
Definition
any information that the patient provides to the physician describe symptoms
Term
verbal communication
Definition
the use of language or spoken words to transmit messages
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