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Chapter 4
Consumer Behavior Test 1
25
Marketing
Undergraduate 4
09/19/2013

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Cards

Term
Demographics and social stratification
Definition
Population and size
- different trends in different parts of US
- south and west = fastest growing areas
Occupation
Education
Income
- subjective discretionary income: what income a household THINKS it has
Age
Term
American generations
Definition
- Generation/age cohort (common social, political, historical, and economic)
- cohort analysis
- chronological age: how old you really are
- cognitive age: how old you think of yourself
Term
Different American generations
Definition
1) Mature market (pre-depression/depression)
2) Baby boomers
3) Generation X
4) Generation Y
5) Generation Z
Term
Pre-Depression
Definition
- 84 years and older
- quickly disappearing
- Difficulty giving up things
- Gerontographics: study of old people based on physical health and general outlook
Term
4 segments of gerontographics
Definition
1) healthy indulgers (healthy with positive outlook)
2) ailing outgoers
3) healthy hermits
4) frail recluses (frail with negative outlook)
Term
Depression
Definition
- 68-83 years old
- things are paid for so they can indulge others and themselves
- there will be a large wealth transfer to next generation
- downsizing
- tech savvy
Term
Baby boomers
Definition
- 49-67 years old
- Biggest of the generations
- empty nesters, caretakers, retirement
- interested in health and aging
- like age appropriate models in ads
Term
Stereotypes of baby boomers
Definition
- self-centered (shifting to focus on family and environment)
- not tech savvy (not true, they are)
- married empty nesters (not all of them)
- wealthy and retiring early
Term
Baby boomer segments
Definition
1) yesterday: people who think the past was better than the present/future
2) today: people who think today is the best
3) tomorrow: people who see future as the best
Term
Generation X
Definition
- 37-48 years old
- small generation
- divorce rate went up
- more small businesses, entrepreneurial
- less career oriented
- cynical and sophisticated
- have opposite tastes from baby boomers (do not take traditional marketing well)
- diverse and tech savvy
- women are better educated than men
Term
Generation Y
Definition
- 19-36 years old
- diverse
- "echo boom" (big generation)
- don't like marketing hype (they like truth/facts)
- increase in frugality from great recession
- social media = important
- believe they are a unique generation
Term
Generation Z
Definition
- 4-18 years old
- diverse
- high expectations
- more fiscally responsible than previous generation
Term
Social stratification
Definition
- Social class system is not as distinct as some cultures
Term
How do you measure social classes
Definition
- status continua-dimensions
- achievement related
- ascribed: things you have no control over like being born into a wealthy family
Term
Status crystallization
Definition
Every dimension puts you in the same social classes
Term
Status incongruity
Definition
Some aspects put you in one class, but others put you in another class
- ex) a laborer who makes 6 figures is in working class and high class
Term
Socioeconomic factors in social structure
Definition
- occupation
- education
- ownership
- income
- heritage
Term
Lower-upper Class
Definition
- new rich
- conspicuous consumption
- give back to community
Term
Upper-middle Class
Definition
- no heritage or unusual wealth
- occupation and education
- arts, charities, private clubs
Term
Middle Class
Definition
- white and high paid blue collar
- insecure from the economy
- traditional values
Term
Upward Pull Strategy
Definition
Middle class aspires to belong to upper-middle class so they prefer products consumed by the upper-middle class
- companies can create the illusion of upper-class symbolism for middle class products
Term
Working Class
Definition
- skilled or semi-skilled
- suffered in the 90s from automation and NAFTA
- stock market boom didn't benefit them
- dislike higher classes
Term
Upper-Lower Class
Definition
- unskilled
- poorly educated
- lack insurance or retirement plans
Term
Lower-lower Class
Definition
- Targeting this segment may be controversial
- ex) rent-to-own takes advantage of their situation
- sin products (malt liquor)
Term
Measuring social class
Definition
1) single item index
- could be misleading (like just looking at income)
2) multi-item index
- most used
3) Hollingshead Index of Social Position
- occupation and education is the best measure of social class
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