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Chapter 3
Social Responsibility and Ethics
27
Management
Undergraduate 4
09/08/2012

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Term
Social Responsibility
Definition
proposes that a private corporation has responsibilities to society that extend beyond making a profit.
Term
Friedman's Traditional View of Business Responsibility
Definition
argues against the concept of social responsibility. Acting from motives other than economic and may, in the long run, harm the very society the firm is trying to help. By taking on the burden of these social costs, the business becomes less efficient.
Term
Carroll's Four Responsibilities of Business
Definition
1. Economic- Goods & Services(MUST DO)
2. Legal- Obey the law(Have to Do)

3. Ethical- Generally held beliefs of society(Should Do)

4. Discretionary- Voluntary Obligations(Might Do)
Term
Economic Responsibilities
Definition
responsibilities of a business organization's management are to produce goods and services of value to society so that the firm may repay its creditors and shareholders
Term
Legal responsibilities
Definition
responsibilities defined by governments in laws that management is expected to obey.
Term
Ethical responsibilities
Definition
responsibilities that management should follow the generally held beliefs about behavior in a society.
Term
Discretionary responsibilities
Definition
responsibilities that are purely voluntary obligations a corporation assumes.
Term
stakeholders
Definition
individuals, groups, or organizations that influence or are influenced by a business
Term
enterprise strategy
Definition
an overarching strategy that explicitly articulates the firm's ethical relationship with its stakeholders
Term
stakeholder analysis
Definition
the identification and evaluation of corporate stakeholders, which can be done in a three step process:

1. ID Primary stakeholders
2. ID Secondary stakeholders
3. Estimate the effect on each stakeholder group from any particular strategic decision
Term
Primary stakeholders
Definition
those who have a direct connection with the corporation and who have sufficient bargaining power to directly affect corporate activities
Term
Secondary stakeholders
Definition
those who have an indirect stake in the corporation but who are also affected by corporate activities.

Examples: NGOs, local communities, and governments
Term
Relationship based countries
Definition
countries that tend to be less transparent and have a higher degree of corruption than other countries.
Term
Ethics
Definition
consensually accepted standards of behavior
Term
Moral Relativism
Definition
claim that morality is relative to some personal, social, or cultural standard and that there is no method for deciding whether one decision is better than another.
Term
4 Types of Moral Relativism
Definition
1. Naive relativism- individuals rule their own lives

2. Role relativism- social roles have certain obligations

3. Social group relativism- following norms of a peer group or social group

4. Cultural relativism- morality varies between cultures, societies, but not to judge them
Term
Kohlberg's Levels of Moral Development
Definition
1. Pre-Conventional level: avoiding punishment & quid pro quo, concern for self...children

2. The conventional level: considerations of society's laws and norms. Actions are justified by an external code of conduct

3. The principled level: person's adherence to an internal moral code. An individual at this level looks beyond norms or laws to find universal values or principles.
Term
code of ethics
Definition
specifies how an organization expects its employees to behave while on the job
Term
whistle blowers
Definition
employees who report illegal or unethical behavior on the part of others
Term
morality
Definition
the precepts of personal behavior based on religious or philosophical grounds
Term
law
Definition
refers to formal codes that permit or forbid certain behaviors and may or may not enforce ethics or morality
Term
3 basic approaches to ethical behavior
Definition
1. Utilitarian approach
2. Individual rights approach
3. Justice approach
Term
Utilitarian approach
Definition
proposes that actions and plans should be judged by their consequences. People should therefore behave in a way that will produce the greatest benefit to society and produce the least harm or the lowest cost.
Term
Individual rights approach
Definition
proposes that human beings have certain fundamental rights that should be respected in all decisions. It encourages selfish behavior
Term
Justice approach
Definition
proposes that decision makers be equitable, fair, and impartial in the distribution of costs and benefits to individuals and groups.
Term
3 questions for solving ethical problems
Definition
1. Utility: Does it optimize the satisfactions of all stakeholders?

2. Rights: Does it respect the rights of the individuals involved?

3. Justice: Is it consistent with the canons of justice?
Term
Kant's Golden Rule
Definition
1. Treat others as you would have them treat you

2. A person should never treat another human being simply as a means but always as an end.
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