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| Besides having excellent technical skills, what must you master to succeed in the skin care business? |
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Definition
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Term
| An intake form is also called a(n) |
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Definition
| client questionnaire or consultation form |
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Term
| Your client should always sign a(n) __________ prior to more agressive skin care treatments. |
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Definition
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Term
| When should client consultation be done? |
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Definition
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Term
| You should cover _______________ during a consultation. |
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Term
_______________ is not a skin type.
Normal skin
Oily skin
Hyperpigmentation
Combination skin |
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Term
The salon manager is generally responsible for:
Daily maintenance
daily operations
quality of client services
all answers |
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Term
When dealing with difficult people you sshould always:
respect boundries
think before you speak or act
be assertive but respectful
all answers |
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Term
| There is a huge difference between being right and ? |
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Term
| Any time you have an aggressive client who is not responding to your best efforts to communicate effectively, you should |
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Definition
| seek the aid and advice of your manager |
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Term
| Customer service is central to |
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Definition
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Term
| You need to understand ____________ before you can understand others. |
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Definition
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Term
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Definition
| successfully sharing information between two or more people |
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Term
What should you do if you have an unhappy client on your hands?
offer to redo the service as soon as you possibly can
if the service can't be redone, explain to the client exactly why this is the case
ask for the assistance of your manager
all answers |
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Definition
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Term
| We like to interact with others when we feel _________. |
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Definition
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Term
| The opposite of having a pleasant tone of voice is : |
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Definition
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