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Chapter 2 Global E-Business and Collaboration
Essentials of Management Information Systems
35
Business
Undergraduate 3
09/03/2013

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Term
Business
Definition
formal organization whose aim is to produce products or provide services for a profit. (sell products at a price greater than the cost of productions)
Term
Business Processes
Definition
Actual steps and tasks that describe how work is organized in a business
Term
Senior Management
Definition
make long range strategic decisions about products and services as well as ensures financial performance of the firm.
Term
Middle Management
Definition
carries out the programs and plans of senior management.
Term
Operational Management
Definition
responsible for monitoring the daily activities of the business.
Term
Knowledge Workers
Definition
design products or services and create new knowledge for the firm.
Term
Data Workers
Definition
assist with the administrative work at all levels of the firm.
Term
Production or Service Workers
Definition
produce the product and deliver the service.
Term
Transactional Processing System
Definition
computerized system that performs and records the daily routine transactions necessary to conduct business.
Term
Business Intelligence
Definition
contemporary term for data and software tools for organizing, analyzing, and providing access to data to help managers and other enterprise users make more informed decisions.
Term
Management Information System
Definition
designates a specific category of information systems serving middle management. Provides middle managers with reports on the organization's current performance.
Term
Decision Support System
Definition
Business intelligent system that focus's on problems that are unique and rapidly changing. Used when the procedure for arriving at a solution may not be fully predefined in advance.
Term
Executive Support System
Definition
address non-routine decisions requiring judgement, evaluation, and insight because there is no agreed-on procedure for arriving at a solution. These help senior management make these decisions.
Term
Portal
Definition
used to deliver information to senior executives. It uses a Web interface to present integrated personalized business content.
Term
Digital Dashboard
Definition
This displayson a single screen graphs and charts of key performance indicators for management decisions.
Term
Enterprise Applications
Definition
systems that span functional areas, focus on executing business processes across the business firm and include all levels of management.
Term
Enterprise Systems
Definition
used to integrate business process in manufacturing and production, finance and accounting, sales and marketing, and human resources into a single software system.
Term
Supply Chain Management Systems
Definition
these help firms manage relationships with their suppliers.
Term
Customer Relationship Management Systems
Definition
these help firms manage their relationships with their customers.
Term
Knowldege Management Systems
Definition
enable organizations to better manage processes for capturing and applying knowledge and expertise.
Term
Electronic Business
Definition
refers to the use of digital technology and the Internet to execute the major business processes in the enterprise.
Term
Electronic Commerce
Definition
part of e-business that deals with the buying and selling of goods and services over the internet.
Term
E-Government
Definition
refers to the application of the Internet and networking technologies to digitally enable government and public sector agencies relationships with citizens, businesses, and other arms of government.
Term
Collaboration
Definition
working with others to achieve shared and explicit goals.
Term
Teams
Definition
Part of the organization's business structure of getting things done.
Term
Telepresence Technology
Definition
integrated audio and visual environment which allows a person to give the appearance of being present at a location other than his or her true physical location.
Term
Information Systems Department
Definition
formal organizational unit responsible for information technology services.
Term
Programmers
Definition
highly trained technical specialists who write the software instructions for computers.
Term
Systems Analysts
Definition
constitute the principal liaisons between the information system groups and the rest of the organization.
Term
Information Systems Managers
Definition
leaders of teams of programmers and analysts, project managers, physical facility managers, telecommunications managers, or database specialists.
Term
Chief Information Officer
Definition
senior manager who oversees the use of information technology in the firm.
Term
Chief Security Officer
Definition
is in charge of information systems security for the firm and is responisble for enforcing the firm's information security policy.
Term
Chief Privacy Officer
Definition
responsible for ensuring that the company complies with exisitng data privacy laws.
Term
Chief Knowledge Officer
Definition
responsible for the firm's knowledge management program.
Term
End Users
Definition
are representatives of departments outside of the information systms group for whom the applications are developed.
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