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Chapter 2
MKT 320F chapter 2
27
Marketing
Undergraduate 2
02/09/2014

Additional Marketing Flashcards

 


 

Cards

Term
Marketing Management process-
Definition
is the process of planning marketing activities, directing the implementation of the plans, and controlling these plans.
Term
Strategic (management) planning-
Definition
the managerial process of developing and maintaining a match between an organization’s resources and its market opportunities.
Term
Marketing strategy-
Definition
specifies a target market and a related marketing mix. It is a big picture of what a firm will do in some market
Term
Target market-
Definition
a fairly homogeneous group of customers to whom a company wishes to appeal
Term
Marketing mix-
Definition
the controllable variables the company puts together to satisfy this target grou
Term
Target marketing-
Definition
a marketing mix is tailored to fit some specific target customers
Term
Mass marketing-
Definition
the typical production oriented approach vaguely aims at everyone with the same marketing mix. Assumes that everyone is the same
Term
Channel of distribution-
Definition
is any series of firms or individuals that participate in the flow of products form producer to final user or consumer
Term
Personal selling-
Definition
involves direct spoken communication between sellers and potential customers
Term
Customer service-
Definition
a personal communication between a seller and a customer who wants the seller to resolve a problem with a purchase
Term
Mass selling-
Definition
is communicating with large numbers of customers at the same time
Term
Advertising-
Definition
any paid form of nonpersonal presentation of ideas, goods, or services by an identified sponsor.
Term
Publicity-
Definition
any unpaid form of nonpersonal presentation of ideas, goods, or services
Term
Sales promotion-
Definition
refers to those promotion activites other than advertising, publicity, and personal selling that stimulate interest, trial, or purchase by final customers or others in the channel.
Term
Marketing plan-
Definition
is a written statement of a marketing strategy and the time-related details for carrying
Term
Implementation-
Definition
putting marketing plans into operation
Term
Operational decisions-
Definition
short run decisions to help implement strategies – may be needed
Term
Marketing program-
Definition
blends all of the firm’s marketing plans into one big plan
Term
Customer equity-
Definition
is the expected earnings stream of a firm’s current and prospective customers over some period of time
Term
Breakthrough opportunities-
Definition
opportunites that help innovators develop hard to copy marketing strategies that will be very profitable for a long time
Term
Competitive advantage-
Definition
means that a firm has a marketing mix that the target market sees as better than a competitor’s mix
Term
Differentiation-
Definition
means that the marketing mix is distinct from and better than what is available from a competitor
Term
S.W.O.T. analysis-
Definition
strengths, weaknesses, opportunities and threats
Term
Market penetration-
Definition
means trying to increase sales of a firm’s present products in its present markets
Term
Market development-
Definition
means trying to increase sales by selling present products in new markets
Term
Product development-
Definition
means offering new or improved products for present markets
Term
Diversification-
Definition
means moving into totally different lines of business, perhaps entirely unfamiliar products, markets, or even levels in the production-marketing system
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