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Definition
| the collective brainpower or shared knowledge of a workforce |
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| allows an organization to deal with market and environmental forces better than its competitors |
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| consists of cultural, economic, legal-political, and educational conditions |
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Definition
| general state of the economy in terms of inflation, income levels, gross domestic products, unemployment, and related indicators of economic health |
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| Social-cultural conditions |
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Definition
| general state of prevailing social values on such matters as human rights and the natural environment, trends in education and related social institutions, as well as demographic patterns |
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| Legal-political conditions |
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Definition
| general state of prevailing philosophy and objectives of the political party or parties running the government, as well as laws and government regulations |
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Definition
| general state of the development and availability of technology in the environment, including scientific advancements |
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| Natural Environment conditions |
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| general state of nature and conditions of the natural or physical environment, including levels of public concern expressed through environmentalism |
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| consists of the actual organizations and persons with whom an organization interacts |
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| the persons, groups, and institutions directly affected by an organization's performance |
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| describes differences among workers in gender, race, age, ethnic culture, able-bodiedness, religious affiliation, and sexual orientation |
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| involves pluralism and respect for diversity |
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| the display of negative, irrational attitudes toward women or minorities |
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| actively denies women and minorities the full benefits or organizational membership |
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| building an inclusive work environment that allows everyone to reach their full potential |
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| program commits the organization to hiring and advancing minorities and women |
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Term
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| studies how organizations transform resource inputs into product and service outputs |
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Term
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Definition
| granted the International Standards Organization to indicate conformance with a rigorous set of quality standards |
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Term
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Definition
| involves always searching for new ways to improve operations quality and performance |
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| Management Information Systems |
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Definition
| use IT to meet the information needs of managers in daily decisions |
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Definition
| the process of using intellectual capital for competitive advantage |
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| able to continuously change and improve based on the lessons of experience |
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Term
| The Fifth Discipline - Mental Models |
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Definition
everyone sets aside old ways of thinking
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Term
The Fifth Discipline - Personal Mastery
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Definition
| everyone becomes self-aware and open to others |
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The Fifth Discipline - Systems Thinking
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Definition
| everyone learns how the whole organization works |
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The Fifth Discipline - Shared Vision
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Definition
| everyone understands and agrees to a plan of action |
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The Fifth Discipline - Team Learning
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Definition
| everyone works together to accomplish the plan |
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Term
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Definition
| a major and rapidly growing force in the economy, which engage in electronic commerce through the Internet |
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