Shared Flashcard Set

Details

Chapter 1
Core Concepts of Management, John R. Schermerhorn for SFSU 2011
30
Management
Undergraduate 3
02/23/2011

Additional Management Flashcards

 


 

Cards

Term
Organization
Definition
 is a collection of people working together in a division of labor to achieve a common purpose
Term
Organizations are 'Open Systems' that
Definition
transforms resource inputs from the environment into product outputs
Term
Productivity
Definition
the quantity and quality of work performance, with resource utilization taken into account
Term
Performance Effectiveness
Definition
an output measure of task or goal accomplishment
Term
Performance Efficiency
Definition
a measure of the resource cost associated with goal accomplishment
Term
Total Quality Management = TQM
Definition
managing with commitment to continuous improvement, product quality, and meeting customer needs
Term
Prominent trends in changing nature of organizations
Definition

  • Preeminence of technology
  • Demise of command-and-control (hierarchy breakdown)
  • Focus on Speed
  • Embrace of networking
  • Belief in empowerment
  • Emphasis on teamwork
  • New workforce expectations
  • Concern for work-life balance

 

Term
Manager
Definition
a person who supports and is responsible for the work performance of one or more other persons
Term
Management
Definition
the process of planning, organizing, leading, and controlling the use of resources to accomplish performance goals
Term
Top Managers
Definition
responsible for the performance of the organization as a whole or of one of its major parts
Term
Middle Managers
Definition
report to top managers and oversee the work of large departments or divisions
Term
Team leaders or supervisors 
Definition
formally in charge of teams or work units
Term
Accountability
Definition
the requirement to show performance results to a supervisor
Term
Quality of Work Life = QWL
Definition
the overall quality of human experiences in the workplace
Term
Workforce Diversity
Definition
describes the differences in age, gender, race, ethnicity, able-bodiedness, religion, and sexual orientation in the workforce
Term
Prejudice
Definition
the display of negative, irrational attitudes towards people different from one's self
Term
Discrimination
Definition
denies some people the full benefits of organizational membership
Term
Glass-Ceiling Effect
Definition
an invisible barrier that limits career advancement of minorities
Term
Manager is also know as
Definition
coordinator, coach, or team leader
Term
Planning
Definition
the process of setting objectives and determining what should be done to accomplish them
Term
Organizing
Definition
the process of assigning tasks, allocating resources, and arranging activities to implement plans
Term
Leading
Definition
the process of arousing enthusiasm and directing efforts toward organizational goals
Term
Controlling
Definition
the process of measuring performance and taking action to ensure desired results
Term
Summary of nature of Managers work
Definition

  • long hours
  • at an intense pace
  • at fragmented and varied tasks
  • with many communication media
  • largely through interpersonal relationships

Term
Agenda setting
Definition
develop action priorities for their jobs that include goals and plans that span long and short time frames
Term
Technical Skill
Definition
the ability to use a special proficiency or expertise in one's work
Term
Human Skill
Definition
the ability to work well in cooperation with other people
Term
Emotional intelligence
Definition
an ability to understand and manage emotions in one's relationships with others
Term
Conceptual Skill
Definition
the ability to think analytically and solve complex problems
Term
Management Process
Definition

consists of four functions:

  • planning
  • organizing
  • leading
  • controlling

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