Term
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Definition
| Fundamental management responsibility to ensure that actual results conform to planned results. |
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Term
| What are the 4 areas that must be controlled in all organizations |
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Definition
Production and Operations
Financial resources
Human resources
Organizational change and development |
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Term
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Definition
To evaluate actual performance
To compare actual performance to goals
To take action to deal with the differences between performance and goals |
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Term
| What are three elements within the control process |
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Definition
Specification
Production
Inspection |
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Term
| what happens in specification |
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Definition
| sets quality culture, specify standard |
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Term
| what happens in production |
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Definition
| produce product measure results of production, record production data |
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Term
| what happens in inspection |
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Definition
| compare standard with production, accept product, reject product and /or change the system. |
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Term
| what is preliminary control |
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Definition
Focuses on preventing deviations in the quality and quantity of resources used in the organization.
Setting and implementing: Implementing is part of the control function.
Control of processes in four areas:
Human resources
Materials |
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Term
| what is preliminary control method |
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Definition
| Based on information that measures attributes of resources; corrective action focuses on resources. |
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Term
| what is concurrent control method |
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Definition
| Based on information related to ongoing processes; corrective action focused on processes |
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Term
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Definition
| provides information concerning quality/ effectiveness of resources and processes |
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Term
| what are the three quality control techniques |
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Definition
Statistical Process Control (SPC)
Total Quality Control (TQC)
Total Quality Management (TQM) |
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Term
| what are the similarities that the quality control techniques have? |
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Definition
Focus on exceeding customer expectations as a central value
Focus on the system |
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Term
| what are the two assumptions that the statistical process control has two have |
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Definition
Nature is imperfect.
Variability exists everywhere in the system. |
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Term
| what are the two types of variations in statistical process control |
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Definition
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Term
| what are the two type of causes for variation in statistical process control |
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Definition
Common cause variation
Special cause variation |
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Term
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Definition
| has eliminated special cause variation and is subject only to common cause variation |
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Term
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Definition
| is a record of the targeted activity over time, with established upper & lower control limits. |
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Term
| what is total quality control |
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Definition
| Quality control is maintained from the design process through manufacturing, sale and use of the product |
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Term
| what is total quality control |
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Definition
| Effective system for integrating quality-development, quality-maintenance and quality improvement efforts of the various groups in an organization so as to enable marketing, engineering, production and service at the most economical levels which allow for full customer satisfaction |
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Term
| what does total quality control emphasize |
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Definition
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Term
| what are the concerns addressed by quality planning |
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Definition
Establishing quality guidelines, Building quality into design, Procurement quality,
In-process & finished product quality, Inspection & test planning,
Control of non-conforming material, Handling & follow up on customer complaints,
Education & training for quality |
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Term
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Definition
| fully describes the preferred condition which may take the form of a goal, standard, or other carefully determined quantitative statement of conditions. |
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Term
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Definition
| a definition that converts a concept into a measurable, objective units, is referred to as a BLANK definition |
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Term
| preliminary, concurrent, and feedback |
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Definition
| the techniques managers use to control production and operations can be classified under three main types of controls which are |
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Term
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Definition
| defining jobs is part of the BLANK function; staffing them is part of the BLANK function |
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Term
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Definition
| decisions are managerial decisions that involve the commitment of present funds in exchange for the future funds |
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Term
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Definition
| the ratio of current assets to current liabilities is the |
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Term
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Definition
| which managerial skill is critical for a manager to provide effective direction? |
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Term
| accounts receivable turnover |
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Definition
| the ratio of credit sales to average accounts receivable is termed |
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Term
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Definition
| is the descriptive statistic that denotes the point at which 50% of the points lie above and 50% lie below |
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Term
| statistical process control |
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Definition
| primarily concerned with quantitative measures of performance and does not address the issue of how to achieve performance improvements |
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Term
| EVMS, Critical path, EVMS, Network |
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Definition
| actual cost performance is an input to the BLANK process while start/completion dates are an input to the BLANK analyses |
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Term
interval program status reviews
quality reviews |
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Definition
| typical interval program reviews include |
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Term
focuses management's review of status
guide selection of corrective actions
continuously rank risks issues |
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Definition
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Term
1. check milestones projections
2. review imp status
3. status ims
4. analyze critical path
1,2,3,4
4,2,1,3 |
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Definition
| priorities for reviewing schedule and data |
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Term
implementation of risk control plan
modifications of risk controls |
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Definition
| risk management controls include |
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Term
| what are the characteristics of total quality management |
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Definition
Treats the system as the primary source of error or defects in manufacturing or service work
Requires managers to be familiar with a wide range of facts about the workplace |
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Term
| what is the workers role in total quality management |
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Definition
| Control must be seen as an internal individual process before it can result in an external process |
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Term
| what is managements role in Total quality management |
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Definition
Ensure that workers have the knowledge, tools & the power.
Encourage employee suggestions and cost consciousness.
Give workers first opportunity to solve problems. |
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Term
| what does deming believe that managers role is in total quality management |
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Definition
Believes that control of work process is effected first by the work force, then by automation, then by managers and finally by upper managers.
Responsibility for quality control rests with the management. |
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Term
| what are the managers of the future facing in the future |
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Definition
cut costs & be competitive,
yet they are expected to implement total quality control systems and thereby
improve product quality. |
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Term
| what are the managers of the future facing in the future |
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Definition
| Balanced view of control systems |
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Term
| what will be the key to for managers of the future to fix the dilemma of cost effectiveness |
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Definition
| to minimize the company’s total cost of control by utilizing these controls that are most appropriate for the tasks the company faces |
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