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Chapter 15
F
19
Management
Undergraduate 2
05/02/2010

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Cards

Term
Organization
Definition
system of consciously coordinated activities of 2 or more people
Term
Unity of Command Principle
Definition
each employee should report to a single manager
Term
Organization Chart
Definition
boxes-and-lines illustration showing chain of formal authority and division of labor
Term
Span of Control
Definition
the number of people reporting directly to a given manager
Term
Staff Personnel
Definition
provide research, advice, and recommendations to line managers
Term
Line Managers
Definition
have authority to make organizational decisions
Term
Closed system
Definition
A relatively self-sufficient entity
Term
Open System
Definition
organism that must constantly interact with its environment to survive
Term
Functional Structre
Definition
groups people according to the business functions they perform (marketing, finance, etc)
Term
Divisional Structure
Definition
group together activities related to outputs, such as type of product or type of customer
Term
Matrix Structure
Definition
combines functional and divisional chains to form a grid with two command structures
Term
Hollow Organization
Definition
organization identifies core competencies and outsources the other activities
Term
Virtual Organization
Definition
company outside a company created specifically to respond to an exceptional market opportunity that is often temporary, linked together by technology
Term
Contingency Approach to Organization Design
Definition
creating an effective organization-environment fit
Term
Mechanistic Organizations
Definition
rigid, command-and-control bureaucracies
Term
Organic Organizations
Definition
fluid and flexible network of multi-talented people
Term
Goal Accomplishment
Definition
most widely used effectiveness criterion for organizations
Term
Internal Processes
Definition
healthy system if information flows smoothly and if employee loyalty, commitment, job satisfaction, and trust prevail
Term
Strategic Constituency
Definition
any group of people with a stake in the organization's operation or success
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