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Chapter 14
Developing and Pricing Goods and Services
74
Business
Undergraduate 1
02/08/2022

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Term
What is good quality at a fair price?
Definition
Value
Term
What is handing off various parts of your innovation process - often to companies overseas?
Definition
Distribution product development
Term
What is another name for total product offer?
Definition
Value package
Term
What is everything that consumers evaluate when deciding whether to buy something?
Definition
Total product offer
Term
What is a group of products that are physically similar or are intended for a similar market?
Definition
Product line
Term
What is the combination of product lines offered by a manufacturer?
Definition
Product mix
Term
What is the creation of a real or perceived product differences?
Definition
Product differentiation
Term
What are the 4 general categories of classifications of consumer goods?
Definition
Convenience, shopping, specialty, and unsought
Term
What are products that the consumer wants to purchase frequently and with a minimum of effort?
Definition
Convenience goods and services
Term
What are those products that the consumer only buys only after comparing value, quality, price, and style from a variety of sellers?
Definition
Shopping goods and services
Term
What are consumer products with unique characteristics and brand identity. Because these products are perceived as having no reasonable substitute, the consumer puts forth a special effort to purchase them?
Definition
Specialty goods and services
Term
What are products that consumers are unaware of, haven't necessarily thought of buying, or find that they need to solve an unexpected problem?
Definition
Unsought goods and services
Term
What consumer goods category requires goods to be readily available?
Definition
Convenience goods and services
Term
What consumer goods category is some combination of price, quality, and service?
Definition
Shopping goods and services
Term
What consumer goods category heavily relies on advertising?
Definition
Specialty goods and services
Term
What consumer goods category relies on personal selling?
Definition
Unsought goods and services
Term
What are products used in production of other products?
Definition
Industrial goods
Term
What are also known as business goods or B2B goods?
Definition
Industrial goods
Term
What consists of major capital equipment such as new factories and heavy machinery?
Definition
Installations
Term
What are expensive items that last a long time?
Definition
Capital items
Term
What consists of capital items that are not quite as long-lasting or expensive as installations?
Definition
Accessory equipment
Term
What does UPC stand for?
Definition
Universal product codes
Term
What does RFID stand for?
Definition
Radio frequency identification chip
Term
What chips send information of where a product is at all times?
Definition
RFID chip
Term
What carries more information than bar codes and don't have to be read one at a time?
Definition
RFID chips
Term
What are 3 types of industrial goods?
Definition
Direct materials, indirect materials, and overhead
Term
Why was The Fair Packaging and Labeling Act passed?
Definition
To give consumers more quantity and value information
Term
What is grouping two or more products together and pricing them as a unit?
Definition
Bundling
Term
What is a name, symbol, or design (or combination thereof) that identifies the goods or services of one seller or group of sellers and distinguishing the goods and services of competitors?
Definition
Brand
Term
What is a brand that has exclusive legal protection for both its brand name and design?
Definition
Trademark
Term
What are products that don't carry the manufacturers name but carry a distributor or retailer's name instead?
Definition
Dealer (private-label) brands
Term
What are nonbranded products that usually sell at a sizable discount compared to national or private-label brands?
Definition
Generic goods
Term
What are illegal copies of national brand-name goods?
Definition
Knockoff brands
Term
What is the value of the brand name and associated symbols?
Definition
Brand equity
Term
What is the degree to which customers are satisfied, like the brand, and are committed to further purchases?
Definition
Brand loyalty
Term
What is how quickly or easily a given brand name comes to mind when a product category is mentioned?
Definition
Brand awareness
Term
What is preferring one brand over another?
Definition
Brand preference
Term
What is the linking of a brand to other favorable things?
Definition
Brand association
Term
What is a manager who has direct responsibility for one brand or one product line; called a project manager in some firms?
Definition
Brand manager
Term
Who manages all the elements of the marketing mix (4 P's)?
Definition
Brand manager
Term
Who manages all the elements of the marketing mix (4 P's)?
Definition
Brand manager
Term
How many ideas does it often take to create one new commercial product?
Definition
7
Term
Where do ideas for new products mostly come from?
Definition
Employees
Term
What is a process designed to reduce the number of new-product ideas being worked on at any one time?
Definition
Product screening
Term
What is making cost estimates and sales forecast to get a feeling for profitability of new-product ideas?
Definition
Product analysis
Term
What is taking a product idea to consumers to test their reactions?
Definition
Concept testing
Term
What is promoting a product to distributors and retailers to get wide distribution, and developing strong advertising and sales campaigns to generate and maintain interest in the product among distributors and consumers?
Definition
Commercialization
Term
What is a theoretical model of what happens to sales and profits for a product class over time; the four stages of the cycle are introduction, growth, maturity, and decline?
Definition
Product life cycle
Term
What are the 4 stages of the product life cycle?
Definition
Introduction, growth, maturity, and decline
Term
What product life cycle stage has low sales?
Definition
Introduction
Term
What product life cycle stage has rapidly rising sales?
Definition
Growth
Term
What product life cycle stage has peak sales?
Definition
Maturity
Term
What product life cycle stage has falling sales?
Definition
Decline
Term
What product life cycle stage can losses occur?
Definition
Introduction
Term
What product life cycle stage has very high profits?
Definition
Growth
Term
What product life cycle stage sees declining profits?
Definition
Maturity
Term
What product life cycle stage can profits turn into losses?
Definition
Decline
Term
What product life cycle stage are there few competitors?
Definition
Introduction
Term
What product life cycle stage are there an increasing number of competitors?
Definition
Growth
Term
What product life cycle stage are there stable competitors, but then decline?
Definition
Maturity
Term
What product life cycle stage has a declining number of competitors?
Definition
Decline
Term
What are products listed at or below cost?
Definition
Loss leaders
Term
What is designing a product so that it satisfies customers and meets the profit margins desired by the firm?
Definition
Target costing
Term
What is a pricing strategy based on what all the other competitors are doing? The price can be set at, above, or below competitors' prices.
Definition
Competition-based pricing
Term
What is a strategy by which one or more dominant firms set the pricing practices that are competitors in an industry follow?
Definition
Price leadership
Term
What 3 things determine price?
Definition
Customer loyalty, perceived differences, and the competitive climate
Term
What is the process used to determine profitability at various levels of sales?
Definition
Break-even analysis
Term
What are all the expenses that remain the same no matter how many product are made or sold?
Definition
Total fixed costs
Term
What are costs that change according to the level of production?
Definition
Variable costs
Term
What is a strategy in which a new product is priced high to make optimum profit while there's little competition?
Definition
Skimming price strategy
Term
What is a strategy in which a product is priced low to attract many customers and discourage competition?
Definition
Penetration strategy
Term
What is setting prices lower than competitors and then not having any special sales?
Definition
Everyday low pricing (EDLP)
Term
What is setting prices that are higher than EDLP stores, but having many special sales where the prices are lower than the competitors?
Definition
High-low pricing strategy
Term
What is pricing goods and services at price points that make the product appear less expensive than it is?
Definition
Psychological pricing
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