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Chapter 14
Final
35
Management
Undergraduate 2
12/06/2011

Additional Management Flashcards

 


 

Cards

Term
Psychological contract
Definition
is the set of individual expectations about th employment relationship
-offers a balance between individual contributions made to the organization and inducements received.
Term
Fundamental Attribution Error
Definition
over estimates internal factors an underestimates external factors as influences on someone's behavior
Term
Self-serving Bias
Definition
explains personal success by internal causes and personal failures by external causes
Term
Stereotype
Definition
occurs when attributes commonly associated with a group are assigned to an individual
Term
Halo Effect
Definition
occurs when attribute is used to develop an overrall impression ofa person or situation
Term
Selective Perception
Definition
is the tendency to define problems from one's own point of view
Term
Projection
Definition
is the assignment of personal attributes to other individuals
-they all influence how people communicate and behave toward one another
Term
Impression Management
Definition
is the systematic attemto to influence how others perceive us
Term
Big 5 Personality Demensions:
Extraversion
Definition
being outgoing, sociable, and assertive
Term
Big 5 Personality Demensions:
Agreeableness
Definition
being good-natured, cooperative and trusting
Term
Big 5 Personality Demensions:
Conscientiousness
Definition
being responsible, dependable and careful
Term
Big 5 Personality Demensions:
Emotional Stability
Definition
being relaxed, secure and unworried
Term
Big 5 Personality Demensions:
Openness to Experience
Definition
being curious, receptive to new ideas, and imaginative
Term
4 Dimensions used in the Myers-Brigs type indicator:

Extraverted vs. Introverted (E or I)
Definition
social interaction-
whether a person tends toward being outgoing and sociable or shy and quiet
Term
4 Dimensions used in the Myers-Brigs type indicator:

Sensing vs. Intuitive (S or N)
Definition
gathering data-
whether a person tends to focus on details or on the big picture when dealling with problems
Term
4 Dimensions used in the Myers-Brigs type indicator:

Thinking vs. Feeling (T or F)
Definition
decision making-
whether a person tends to rely on logic or emotions when dealing with problems
Term
4 Dimensions used in the Myers-Brigs type indicator:

Judging vs. Perceiving (J or P)
Definition
work style-
whether a person prefers order and control or acts with sponteneity
Term
Personal Conception Trait
Definition
describes how people by personality tend to relate with the environment
Term
Attitude
Definition
a predispositio to act in a certain way
Term
Emotional Adjustment Trait
Definition
describes how people are inclined toward handleing stress and uncomfortable situations
Term
Job Satisfaction
Definition
is the degree to which an individual feels positive or negative about a job
Term
Withdrawal behaviors
Definition
occur as temporary temporary absenteeism and actual job turnover
Term
Employee Engagement
Definition
willingness to help others do extra, and feeling positive about the organization
Term
Job Involvement
Definition
the extent to which an individual is dedicated to a job
Term
Organizational Committment
Definition
the loyalty of an individual to the organization
Term
Organizational Citizenship
Definition
a willingnss to "go beyond the call of duty" or "go the extra mle" in ones work
Term
Emotional Intelligence
Definition
an ability to understand emotions and manage relationships effectively
Term
Emotions
Definition
are strong feeling directed toward someone or something
Term
Moods
Definition
generalized positive and negative feelings or states of mind
Term
Mood Contagion
Definition
the spillover of one's positive or negative moods onto another
Term
Stressor
Definition
anyting that causees stress
Term
Constructive Stress
Definition
acts in a positive way to increas effor, stimulate creaativity and encourage diligence in one's work
Term
Destructive Stress
Definition
impairs the performance of an individual
Term
Job Burnout
Definition
physical and mental exhaustion from work stress
Term
Work Place Rage
Definition
aggressive behavior toward coworkers or the work setting
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