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chapter 14
n/a
8
Management
Undergraduate 1
04/20/2009
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Term
communication
 Definition
interpersonal exchange
of information and understanding
Term
encoding
 Definition
transforming information from one format into another
Term
noise
 Definition
anything that interferes with the
transmission and understanding of a
message
Term
decoding
 Definition
creating meaning
Term
assertive communication
 Definition
expressive and self enhancing
but does not take advantage of
others
Term
nonverbal communication
 Definition
eyes are the window to the soul
Term
to improve nonverbal communication...
 Definition
move toward the speaker
Term
communication richness
 Definition
face to face
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