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Chapter 13 Prof. Kenner
N/A
4
Communication
Undergraduate 1
03/23/2012
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Term
Conflict
 Definition
Expressed struggle between at least two interdependent parties who perceive incompatible goals, scarce resources, and interference from others in achieving their goals.
Term
Conflict Styles
 Definition
Competing
Accommodating
Collaborating
Withdrawing/Avoiding
Compromising
Term
Four Conflict Strategies
 Definition
Negotiating
Nonconfrontation
Direct Fighting
Indirect Fighting
Term
Conflict Patterns
 Definition
Variety
Continuity
Symmetry
Metacommunication
Stationarity
Spontaneity
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