Term
| What are the three steps of Lewin's Model of Change? |
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Definition
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Term
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Definition
| Make it so people are amenable to changing the current system/process |
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Term
| Step two of Lewin's model? |
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Definition
| Transition or moving from the old system to the new |
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Term
| Business Contingency Plan |
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Definition
| The document that outlines how to handle disruptions to business processes during the transition |
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Term
| Third step of Lewin's model |
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Definition
| Refreeze! This is where the system is solidified in place and established as the standard for work processes. |
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Term
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Definition
| Providing help desk and telephone support for users with problems |
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Definition
| Fixing bugs and improving the system after it has been installed |
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Term
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Definition
| Process of evaluating the project to identify what went well and could be improved for the next system |
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Term
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Definition
| Specifies what will be done by whom when transitioning to the new process |
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Term
| What is the most complex part of the migration plan? |
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Definition
| Ensuring that users are adequately prepped to handle the transition to the new system |
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Term
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Definition
| The old system is simply shut off and the new system is simultaneously turned on! |
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Term
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Definition
| Where both the old and the new system are used for a period of time before finally switching over to the new system |
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Term
| What is the length of time a parallel system is up and running? |
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Definition
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Term
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Definition
| Selects one or more locations to be converted first as part of a pilot test |
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Term
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Definition
| A first set is converted over, then the second set, third and so on |
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Term
| Do pilot and phased conversion have the same disadvantages? |
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Definition
| YES-Not everyone is trained at once and the roll out period is much longer |
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Term
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Definition
| The new system is installed at all locations at once, thus eliminating the problem of having different business units using different systems |
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Term
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Definition
| When the modules in an organization are separate, they can be upgraded one at a time |
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Term
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Definition
| Installing the entire system at once which usually saves a lot of time, unless the system is too big or complex to do so (think ERP programs) |
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Term
| Which is more risky....parallel or direct Conversion? |
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Definition
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Term
| Do pilot and phased conversion have similar costs? |
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Definition
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Term
| What is the fastest type of conversion? |
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Definition
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Term
| What would be the worst case scenario? |
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Definition
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Term
| What are the three steps in implementing a new system? |
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Definition
| Install hardware, Install Software, and Change the Data |
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Term
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Definition
| Helping people change from the old system to the new one with a minimum amount of stress as possible |
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Term
| Who are the three key people in a process change? |
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Definition
| Sponsor, Change Agent, Potential Adoptor |
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Term
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Definition
| The person who wants the change in the system! |
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Term
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Definition
| The person(s) leading the change effort. Usually an outsider who leaves once the system is in place! |
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Term
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Definition
| The target of the change; those who must use the new system |
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Term
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Definition
| Provide goals, define how work processes should be performed, and determine how members are rewarded |
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Term
| How many of the potential users will be ready adopters? |
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Definition
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Term
| What percentage of potential adopters will be resistant adopters? |
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Definition
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Term
| How many of the adopters will be reluctant? |
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Definition
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Term
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Definition
| those specialists who work at the Help Desk and try to fix about 80% of the issues that arise |
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Term
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Definition
| Those staff who can debug the program or add features into the code |
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Term
| Is more money devoted to system implementation and development or maintenance? |
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Definition
| upkeep and maintenance cost more |
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