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chapter 12, management 301
terms and key subjects
33
Management
Undergraduate 1
04/01/2012

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Term
ambition
Definition
the desire to succeed and reach for high goals
Term
perception
Definition
the process through which ppl receive and interpret information from the environment
Term
stereotype
Definition
assigns attributes commonly associated with a group to an individual
Term
halo effect
Definition
uses one attribute to develop an overall impression of a person or situation
Term
selective perception
Definition
focuses attention on things consistent with existing beliefs needs or actions
Term
projection
Definition
assigns personal attributes to tother individuals
Term
attribution
Definition
the process of creating explanations for events
Term
fundamental attribution error
Definition
overestimates internal factors and underestimates external factors as influences on someones behavior
Term
fundamental attribution error
Definition
overestimates internal factors and underestimates external factors as influences on someones behavior
Term
self serving bias
Definition
underestimates internal factors and overestimates external factors as influences on someones behavior
Term
impression management
Definition
tries to create desired perceptions in the eyes of others
Term
Personality
Definition
the profile of characteristics making a person unique from others
Term
locus of control
Definition
the extent to which one believes what happens is within ones control
Term
authoritarianism
Definition
the degree to which a personal defers to authority and accepts status differences
Term
machiavellianism
Definition
the degree to which someone uses power manipulatively
Term
self monitoring
Definition
the degree to which someone is able to adjust behavior in response to external factors
Term
stress
Definition
a state of tension experienced by individuals facing extraordinary demands constraints or opportunites
Term
type A personality
Definition
oriented toward extreme achievement impatience and perfectionism
Term
constructive stress
Definition
a positive influence on effort creativity and diligence in work
Term
destructive stress
Definition
a negative influence on oens performance
Term
job burnout
Definition
physical and mental exhaustion from work stress
Term
workplace rage
Definition
aggressive behavior toward co workers or the work setting
Term
personal wellness
Definition
the pursuit of a personal health promotion program
Term
attitude
Definition
predisposition to act in a certain way
Term
cognitive dissonance
Definition
discomfort felt when attitude and behavior are inconsistent
Term
job satisfaction
Definition
the degree to which an individual feels positive about a job and work experience
Term
withdrawal behaviors
Definition
include absenteeism (not showing up) turnoever (quitting ones job)
Term
organizational citizenship behaviors
Definition
the things ppl do to go the extra mile in their work
Term
employee engagement
Definition
a strong sense of belonging and connection with ones work and employer
Term
emotional intelligence
Definition
an ability to understand emotions and manage relationships effectively
Term
emotions
Definition
strong feelings directed toward someone or something
Term
moods
Definition
generalized positive and negative feelings or states of mind
Term
mood contagion
Definition
the spillover of ones positieve or negative moods onto others
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