Shared Flashcard Set

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Chapter 1
n/a
45
Communication
Undergraduate 3
02/03/2010

Additional Communication Flashcards

 


 

Cards

Term
Messages
Definition
The verbal utterances and nonverbal behaviors to which meaning is attributed during communication
Term
Meanings
Definition
The thoughts in one person’s mind as well as interpretations one makes of another’s messages
Term
Symbols
Definition
Are words, sounds, and actions that seek to represent specific ideas and feelings
Term
Encoding
Definition
The process of putting our thoughts and feelings into words and nonverbal cues.
Term
Decoding
Definition
The process of interpreting another’s message
Term
Context
Definition
The setting in which communication occurs including what precedes and follows what is said
Term
Physical context
Definition
The location, the environmental conditions, the distance between the communicators, seating arrangement and time of day
Term
Social context
Definition
The nature of the relationship that already exists between participants
Term
Historical context
Definition
The background provided by previous communication episodes between participants
Term
Psychological context
Definition
The moods and feelings that each brings to the interpersonal encounter
Term
Cultural context
Definition
The values, attitudes, beliefs, orientations and underlying assumptions prevalent among people in society
Term
Channels
Definition
Both the route traveled by the message an the means of transportation
Term
Noise
Definition
Any stimulus that interferes with the process of sharing meaning
Term
Physical noise
Definition
Includes sights, sounds, and other stimuli that might draw away attention
Term
Psychological noise
Definition
Internal distractions based on thoughts, feelings, or emotional reactions to symbols
Term
Internal noise
Definition
Refers to the thoughts and feelings that compete for attention
Term
Semantic noise
Definition
Refers to the distractions aroused by certain symbols that take our attention away from the main message. The “girl’ in the office might actually refer to a 40 year old woman.
Term
Feedback
Definition
The reactions and response to messages that indicate to the sender how the message was heard, seen and interpreted
Term
Interpersonal communication setting
Definition
Informal interaction among a small number of people who have relationships with each other
Term
Problem solving group settings
Definition
Characterized by participants who come together for the specific purpose of solving a problem or arriving at a decision
Term
Public speaking settings
Definition
Participants deliver a prepared message to a group or audience
Term
Electronically mediated communication settings
Definition
Characterized by participants who do not share a physical context but communicate through the use of technology
Term
Instant messaging
Definition
Online communication that allows two or more participants to communicate in real time
Term
Text messaging
Definition
Sending messages by way of mobile phone
Term
Listservs
Definition
Electronic mailing lists
Term
Chat rooms
Definition
Web based forums designed for interactive message exchange between two or more people logged into the same room
Term
Weblogs or blogs
Definition
Are online journals housed on a website
Term
Online games
Definition
Web based sites where a group of people can interact in real time by playing games
Term
Spontaneous expressions
Definition
Spoken without much conscious thought
Term
Scripted communication
Definition
Phrasings that we have learned from past communication encounters and deem appropriate for the current situation
Term
Constructed messages
Definition
Messages put together with careful thought
Term
Immediacy
Definition
Is the degree of liking or attractiveness in a relationship
Term
Control
Definition
The degree to which one participant is perceived to be more dominant or powerful
Term
Culture
Definition
Systems of knowledge shared by a relatively large group of people
Term
Ethics
Definition
A set of moral principles that may be held by a society, a group or an individual
Term
Truthfulness and honesty
Definition
Refraining from deception of any kind
Term
Moral dilemma
Definition
A choice involving unsatisfactory alternatives
Term
Integrity
Definition
Maintaining a consistency of belief and action (keeping promises)
Term
Fairness
Definition
Achieving the right balance of interests without regard to one’s feelings and being free from bias
Term
Respect
Definition
Showing regard or consideration for others and their ideas
Term
Responsibility
Definition
Being accountable for one’s actions and what one says
Term
Communication competence
Definition
The impression that communicative behavior is both appropriate and effective in any given situation
Term
Skills
Definition
Goal oriented actions that we can master and repeat in appropriate situations
Term
Credibility
Definition
The perception of the speaker’s knowledge, trustworthiness and warmth
Term
Social ease
Definition
Communication without anxiety or nervousness
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