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Chapter 12
Chapter 12
22
Business
Undergraduate 1
03/27/2011

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Term
MOTIVATION
Definition
Psychological process giving behavior purpose and direction
Term
EXPECTANCY THEORY
Definition
Model that assumes that motivational strength is determined by perceived probability of success
Term
EXPECTANCY
Definition
The belief or expectation that one thing will lead to another (effort leads to performance)
Term
VALENCE
Definition
Perceived value of rewards (to you)
Term
INSTRUMENTALITY
Definition
The belief or expectation that performance will lead to reward
Term
GOAL SETTING
Definition
Process of improving performance with objectives, deadlines, or quality standards
Term
JOB DESIGN
Definition
Creating task responsibilities based on strategy, technology, and structure
Term
REALISTIC JOB PREVIEW
Definition
Honest explanations of what a job actually entails
Term
JOB ROTATION
Definition
Moving people from one specialized job to another
Term
CONTINGENT TIME OFF
Definition
Rewarding people with early time off when they get the job done
Term
JOB ENLARGEMENT
Definition
Combining two or more specialized tasks to increase motivation
Term
JOB ENRICHMENT
Definition
Redesigning jobs to increase their motivational potential
Term
REWARDS
Definition
Material and psychological payoffs for working
Term
EXTRINSIC REWARDS
Definition
Payoffs such as money, that are granted by others
Term
INTRINSIC REWARDS
Definition
Self-granted and internally experienced payoffs such as a feeling of accomplishment
Term
CAFETERIA COMPENSATION
Definition
Plan that allows employees to select their own mix of benefits
Term
PARTICIPATIVE MANAGEMENT
Definition
Empowering employees to assume greater control of the workplace
Term
QUALITY CONTROL CIRCLES
Definition
Voluntary problem-solving groups committed to improving quality and reducing costs
Term
OPEN-BOOK MANAGEMENT
Definition
Sharing key financial data and profits with employees who are trained and empowered
Term
SELF-MANAGED TEAMS
Definition
High performance teams that assume traditional managerial duties such as staffing and planning
Term
FLEXTIME
Definition
Allows employees to choose their own arrival and departure times within specified limits
Term
FAMILY-FRIENDLY COMPANIES
Definition
Companies that recognize an accommodate employees' non-work lives and priorities
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