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Chapter 12
ORGB-300 Drexel University
21
Business
Undergraduate 4
03/17/2011

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Cards

Term
Organizational Culture
Definition
The shared social knowledge within an organization regarding the rules,norms, and values that shape the attitudes and behaviors of its employees
Term
observable artifacts
Definition
Aspects of an organizations culture that employees and outsiders can easily talk about
Term
Symbols
Definition
The images an organization uses, which generally convey messages
Term
Physical Structures
Definition
The organization's buildings and internal office designs
Term
Language
Definition
The jargon slang and slogans used within an organization
Term
stories
Definition
Anecdotes accounts legends and myths passed down from cohort to cohort within an organization
Term
Rituals
Definition
The daily or weekly planned routines that occur in an organization
Term
Ceremonies
Definition
Formal events generally performed in front of an audience of organizational members
Term
Espoused values
Definition
The beliefs, philosophies and norms that a company explicitly states
Term
Basic Underlying assumptions
Definition
The ingrained beliefs and philosophies of employees
Term
costumer service culture
Definition
A specific culture type focused on customer service quality
Term
Diversity culture
Definition
A specific culture type focused on fostering or taking advantage of a diverse group of employees
Term
Creativity Culture
Definition
A specific culture type focused on fostering a creative atmosphere
Term
Culture Strength
Definition
The degree to which employees agree about how things should happen within the organization and behave accordingly
Term
Subcultures
Definition
A culture created within a small subset of the organization' employees
Term
countercultures
Definition
When a subculture's values do not match those of the organizations
Term
ASA Framework
Definition
A theory that states that employees will be drawn to organizations with cultures that match their personality organizations will select employees that match and employees will leave or be force out when they are not a good fit
Term
Socialization
Definition
The primary process by which employees learn the social knowledge that enables them to understand and adapt ot the organization's culture
Term
Realistic Job Previews
Definition
The process of ensuring that a potential employee understands both the positive and negative aspects of the potential job
Term
Mentoring
Definition
The process by which a junior-level employee develops a deep and long-lasting relationship with a more senior-level employee within the organization
Term
Person-Organization fit
Definition
The degree to which a person's values and personality ,match the culture of the organization
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