Term
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Definition
| a variety of demographic, cultural, and personal differences among an organization's employees and customers |
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Term
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Definition
| purposeful steps taken by an organization to create employment opportunities for minorities and women |
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Term
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Definition
| differences such as age, sex, race/ethnicity, and physical disabilities that are observable, typically unchangeable and easy to measure |
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Term
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Definition
| differences such as personality and attitudes that are communicated through verbal and nonverbal behaviors and are learned only through extended interaction with others |
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Term
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Definition
| the degree to which group members are psychologically attracted to working with each other to accomplish a common objective |
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Term
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Definition
| treating people differently because of their age |
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Term
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Definition
| treating people differently because of their sex |
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Term
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Definition
| the invisible barrier that prevents women and minorities from advancing to the top jobs in organizations |
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Term
| Racial and Ethnic Discrimination |
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Definition
| treating people differently because of their race or ethnicity |
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Term
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Definition
| a mental or physical impairment that substantially limits on or more major life activities |
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Term
| Disability Discrimination |
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Definition
| treating people differently because of their disabilities |
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Term
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Definition
| the tendency to respond to situations and events in a predetermined manner |
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Term
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Definition
| the relatively stable set of behaviors, attitudes, and emotions displayed over time that makes people different from each other |
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Term
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Definition
| the degree to which someone is active, assertive, gregarious, sociable, talkative, and energized by others |
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Term
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Definition
| the degree to which someone is not angry, depressed, anxious, emotional, insecure, excitable |
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Term
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Definition
| the degree to which someone is cooperative, polite, flexible, forgiving, good-natured, tolerant and trusting |
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Term
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Definition
| the degree to which someone is organized, hardworking, responsible, persevering, thorough, and achievement oriented |
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Term
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Definition
| the degree to which someon is curious, broad-minded, and open to new ideas, things and experiences; is spontaneous and has a high tolerance for ambiguity |
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Term
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Definition
| a work environment where (1) all members are empowered to contribute in a way that maximizes the benefits to the organization, customers, and themselves, and (2) the individuality of each member is respected by not segmenting or polarizing people on the gasis of their membership in a particular group |
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Term
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Definition
| training that is designed to raise employees' awareness of diversity issues and to challenge the underlying assumptions or stereotypes they may have about others |
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Term
| Skills-based Diversity Training |
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Definition
| training that teaches employees the practical skills they need for managing a diverse work force, such as flexibility and adaptability, negotiation, problem solving and conflict resolution |
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Term
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Definition
| formal assessments that measure employee and management attitudes, investigate the extent to which people are advantaged or disadvantaged with respect to hiring and promotions, and review companies' diversity-related policies and procedures |
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Term
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Definition
| a mentoring program in which people of different cultural backgrounds, sexes, or races/ethnicities are paired together to get to know each other and change stereotypical beliefs and attitudes |
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