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Chapter 12
Public Relations
65
Other
Undergraduate 1
12/10/2008

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Term
Internal Publics
Definition
PR term for groups inside the client's organization
ex: Employees, stockholders, and members; they handle employee newsletters, annual reports for stockholders, or member benefits
Term
Public Relations
Definition
the art or science of establishing and promoting a favorable relationship with the public
Term
External Publics
Definition
PR term for groups outside the clients organization
ex: community, news media, customers, voters, and legislators; they handle news releases, special events, and lobbying efforts
Term
Press Agents
Definition
people who worked to generate publicity for a client
Term
What was the first publicity agency?
Definition
Boston Publicity Bureau formed in 1900
Term
Who was "the father of the modern public relations industry and the first PR advisor?"
Definition
Ivy Lee
Term
What did Ivy Lee believe about businesses?
Definition
Believed that businesses should align themselves with public interest
Term
What type of function is PR? Marketing of Management function?
Definition
Management function
Term
Name the 4 PR strategies
Definition
News Management
Community Relations
Crisis Management
Lobbying
Term
News Management
Definition
includes all the activities that PR professionals do to get desired information about their clients into the news, and to keep undesirable information out of the news
Term
What are some techniques of News Management?
Definition
Publicity stunts, news hooks, media relations, government news management, leaks and trial balloons, and exclusives
Term
Community Relations
Definition
PR relations activities designed to aid and to maintain a beneficial image with groups on teh local, national, or global level
Term
Corporate Aid
Definition
community relations activity in which a company helps society on a large scale
-this may include adopting schools or highways
-"The Practice of doing good and getting credit for it"
Term
Crisis Management
Definition
PR activity used to repair a client's public image following an emergency
Term
Lobbying
Definition
refers to any attempt to influence the voting of legislators
Term
Press Release
Definition
a short document written in standard news form that contains the information needed to write a news report
Term
Canned News
Definition
Press releases designed to be inserted into newspaper frature or editorial sections with no charge
Term
Audio New Release
Definition
recorded material ready for insertion into radio broadcasts
Term
Sound bites
Definition
short, carefully crafted statements designed to be picked up in news reports
Term
Video News Releases
Definition
ready-to-broadcast videotape designed for use in television news
Term
Press Kits
Definition
a collection of publicity items given out to media gatekeepers
Term
COrporate Sponsorship
Definition
tool used by PR to polish the image of their clients in sponsorship of someone else's special event, such as a sports contest
Term
Flacks
Definition
derogatory term for public relations professionals
Term
Whitewashing
Definition
the practice of using public relations messages to cover up problems without correcting them
Term
Greenwashing
Definition
the PR practice of covering up environmental problems by associating a client with beneficial environmental actions
Term
Attribution
Definition
the act of providing the source for information that appears in news reports
Term
Accreditation
Definition
certification by an industry association
Term
Does PR sell the product or the organization?
Definition
the organization/business itself
Term
Who was one of the founding PR practitioners?
Definition
Edward Bernays
Term
P.T. Barnum
Definition
planted untrue stories to generate hype to get people to come see his circus
Term
What do press agents generate?
Definition
Publicity
Term
Who wrote the "Declaration of Principles"
Definition
Ivy Lee
Term
Ivy Lee helped his clients the ___________ during the _________.
Definition
Rockefeller Family; Lublow Massacre
Term
Ludlow Massacre
Definition
miners unhappy with working conditions and ecided to strike; violence broke out and an accidential shot which led to a battle where 7 people and 11 children were killed
Term
What did Ivy Lee do to help the Rockefeller family?
Definition
told Rockefeller to be in Colorado and talk to the employees and express condolences; (visuals were more important than words)
Term
Who was the "father of modern PR industries? (engage with public)
Definition
Ivy Lee
Term
What is one thing Bernays is credited with doing?
Definition
shortening the name of multiple sclerosis to MS;
making debutantes smoke in a parade to get women to smoke
Term
Who "Crystallizing Public Opinion"?
Definition
Bernays
Term
PRSA
Definition
Public Relations Society of America in 1948
Term
Teleconference in Tylenol scandal
Definition
600 reporters in 30 cities
this technique was used to show people what they were doing to fix it
Term
Press-Agency/Publicity
Definition
persuasion and manipulation to influence audience
Term
Public Information
Definition
one way communication...more focused on getting info out...military organizations...not a whole lot of importance on 2 way PR
Term
Two-way Asymmetric
Definition
gathering feedback from audience (to make message more persuasive)
Term
Two-Way Symmetric
Definition
makes changes to organization and product (mutually beneficial relationship)
Term
Firm
Definition
breadth of experience
Term
Corporation
Definition
depth of experience
Term
What are the elements of news?
Definition
Impact
Timeliness
Uniqueness
Proximity
Prominence
Term
What are news management techniques?
Definition
publicity stunts
new hooks
media relations or press relations
leaks and trial balloons
Term
How does PR maintain good community relation?
Definition
by giving corporate-aid to schools, charities, and nonprofit
Term
Which paragraph in a news release was the most important information?
Definition
the lead paragraph
Term
Public relations is defined as the art or science of
Definition
establishing and promoting a favorable relationship with the public
Term
Who among the following is widely known as the father of the modern public relations industry and the first public relations advisor?
Definition
Ivy Lee
Term
Ivy Lee managed to improve public opinion of the Rockefellers with the striking miners and with the public by
Definition
staging events where John D. Rockefeller socialized with the miners
Term
The public relations work of Doris and Edward Bernays was based on
Definition
psychology and the unconscious mind
Term
In 1942, President Roosevelt established the
Definition
Office of War Information
Term
One example of the U.S. using media for PR in the Arab world with some success is
Definition
Radio Farda
Term
The main goal of early press agentry was to
Definition
use hype to generate publicity for clients
Term
The primary activities of PR practitioners include
Definition
research, counseling, and communication
Term
A publicity stunt is an example of which PR strategy?
Definition
news management
Term
Which of the following is a specific type of leak, in which the source reveals that some major policy is being considered?
Definition
trial balloon
Term
One type of community relations strategy is
Definition
corporate aid
Term
The term ________________ refers to carefully crafted phrases that repeat a major idea the speaker wants to emphasize.
Definition
sound bites
Term
Video news releases have become controversial because
Definition
they are frequently used without attribution to their real authorship
Term
One definition of "spinning" in PR might be
Definition
supplanting the PR version of reality over other versions that are less beneficial to the spinner
Term
Which type of program is sponsored by the PRSA, to encourage public relations professionals to conduct their affairs in an ethical manner.
Definition
accreditation
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