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Chapter 12
Final Exam Study Guide
17
Management
Undergraduate 2
05/01/2010

Additional Management Flashcards

 


 

Cards

Term
Encoding
Definition
translates thoughts into code or language that can be understood by others
Term
Decoding
Definition
process of interpreting and making sense of a message (receiving end)
Term
Feedback
Definition
receiver expresses a reaction to the sender's message
Term
Noise
Definition
interference with the transmission and understanding of a message
Term
Barriers to Effective Communication
Definition
personal barriers, physical barriers, semantic barriers (problems with language, jargon)
Term
Semantic Barriers
Definition
study of words; fueled by growing trends to outsource customer service operations to India; jargon
Term
Communication Competence
Definition
ability to effectively use communication behaviors in a given context
Term
Sources of Nonverbal Communication
Definition
body movement and gestures; touch; facial expression; eye contact
Term
Appreciative listening style
Definition
listens for pleasure, entertainment, or inspiration
Term
Empathetic listening style
Definition
interprets messages by focusing on emotions and body languages
Term
Comprehensive (listening style)
Definition
organizes specific thoughts and actions and integrates this info by focusing on relationships among ideas
Term
Discerning (listening style)
Definition
attempts to understand the main message and determine important points
Term
Evaluative (listening style)
Definition
listen analytically and continually formulate arguments and challenges to what is being said
Term
Advantages of email
Definition
reduced cost of distributing info; flexibility; increased teamwork; reduced paper costs
Term
Telepresence
Definition
advanced form of teleconferencing; requires high technology 
Term
Group Support Systems
Definition
using computer software and hardware to help people work better together
Term
Teleworking
Definition
a work in practice in which an employee does part of his job in a remote location using a variety of information technologies
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