Term
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Definition
| one's ability to utilize the appropriate behaviors in a situation |
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Term
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Definition
| one's desire to achieve results in a competent manner |
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Term
| mass or mediated communication |
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Definition
| same message sent to a geographically widespread population |
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Term
| organizational communication |
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Definition
| communication that occurs in a setting with clearly defined roles and rules and a hierarchical structure |
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Term
| Small group communication |
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Definition
| communication between a small number of people (3-20 typically) that are united by a common goal |
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Term
| intrapersonal communication |
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Definition
| communication with self- described as persuasive and repetitive |
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Term
| interpersonal communication |
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Definition
| Sometimes referred to as dyadic communication. Process that occurs in a specific context and involves exchange of verbal and nonverbal messages between two connected individuals to achieve shared meaning |
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Term
| variability, strangers, acquaintances, continuum, process, two |
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Definition
| Interpersonal communication: _____ in definitions, typically occurs between individuals whose relationship has evolved beyond that of _____ or even _____, occurs along a _____ ranging from impersonal to intimate, _____ that occurs in a specific context and involves an exchange of verbal or nonverbal messages between _____ connected individuals with the intent to achieve shared meaning |
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Term
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Definition
| The _____, or informational component of a message, is the verbal message you send, the words you choose. |
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Term
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Definition
| The _____ _____ of a message, which includes nonverbal messages such as eye contact, gestures, and vocal inflection, tells the receiver how you would like the message to be interpreted. |
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Term
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Definition
| It is continuous. Verbal messages may have clear beginnings and endings, nonverbal messages do not. |
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Term
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Definition
| goal of interactions, metacommunication |
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Term
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Definition
| used to increase our shared meaning and to reduce uncertainty about the status of our relationships |
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Term
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Definition
| The _____ _____ consists of the words we choose. |
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Term
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Definition
| Communication component that comprises everything other than the words. Examples are: eye contact, hand gestures, facial expressions, volume, and tone of voice. |
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Term
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Definition
| What are some examples of appropriate guidelines, or _____, for communicating in the classroom? |
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Term
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Definition
| ability to send messages that are perceived as appropriate and effective |
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Term
| knowledge, skill, motivation |
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Definition
| Three key components of communication competence: _____, _____, _____ |
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Term
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Definition
| understanding what reaction or action is best suited for a particular situation |
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Term
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Definition
| the study of body movements, gestures, facial expressions, etc., as a means of communication |
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Term
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Definition
| explains how people perceive and use space to achieve communication goals |
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Term
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Definition
| Strong interpersonal skills are _____ regardless of the profession entered. |
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Term
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Definition
| Business programs have more emphasis on "_____ skills" and the specific "_____ skills" which distinguish effective from ineffective managers. |
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Term
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Definition
| A strong sense of _____ and _____ awareness is what distinguishes successful from unsuccessful professionals. |
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Term
| eye contact, relevance, organization, listening, clarity |
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Definition
| The five verbal and nonverbal communication skill inadequacies during interview situations were: lack of _____ _____, topic _____, response _____, _____ skills, response _____ |
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Term
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Definition
| IPC often described as the "_____" of relationships |
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Term
| exposure, familiarity, competent, rewarding |
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Definition
| The three primary objectives are the overall purpose of this textbook: _____ to and _____ with a wide range of concepts and theories that are central to the field of interpersonal communication, Become more _____ communicators, Achieve _____ personal and professional relationships |
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Term
| control, inclusion, affection |
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Definition
| People communicate and ultimately establish different types of relationships to satisfy the universal needs of _____, _____ and _____. |
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Term
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Definition
| Mass or mediated communication: separated in both _____ and _____, send and receive messages _____ |
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Term
| hierarchical, roles, rules |
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Definition
| Organizational communication: clear _____ structure, adhere to _____ and _____ established within this structure |
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Term
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Definition
| Small group communication: _____ or more people, interdependent and work to achieve commonly recognized _____ or objectives |
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Term
| basic, silent, repetitive |
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Definition
| Intrapersonal communication: the most _____ level of communication within one's head, _____ and _____ |
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Term
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Definition
| can't take back what you say |
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Term
| not communicating is difficult |
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Definition
| Even if one avoids verbal communication, nonverbal behaviors still send messages |
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Term
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Definition
| As we send messages, we receive them back |
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Term
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Definition
| Each time you talk to someone, you build on previous interactions |
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Term
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Definition
| verbal message; word choice |
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Term
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Definition
| nonverbal messages; conveys emotion |
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Term
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Definition
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Term
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Definition
| self-disclose, listen, build trust, establish relationships |
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Term
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Definition
| _____ reduces ambiguity about what verbal and nonverbal messages mean |
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Term
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Definition
| create messages with audience's understanding in mind |
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Term
| Abide by rules when interacting with others |
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Definition
| learn rules by interacting with others, trial and error process |
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Term
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Definition
| work at improving our communication skills to reduce misunderstanding |
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Term
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Definition
| To become a more effective communicator individuals can take communication courses, attend communication workshops, and read books and Internet information on effective communication practices. It is a _____, like any other. |
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Term
| Elton Mayo, interpersonal, organizational, social, productivity |
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Definition
| _____ _____ from 1927 until 1932 at the Western Electric Hawthorne Works in Chicago. One of the most influential studies for providing a framework for both _____ and _____ communication. Mayo discovered that _____ relationships (interactions between co-workers and supervisors) resulted in higher _____. |
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Term
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Definition
| research studies in other disciplines that provided the groundwork for the field of interpersonal communication |
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Term
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Definition
| Studied relationships that result from our interactions and sense of self, symbolic interactionism |
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Term
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Definition
| humans act towards objects based on the meanings these objects hold for them |
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Term
| physiological, safety, belonging, self-esteem, self-actualization |
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Definition
| Abraham Maslow- strove to understand the forces that cause humans to engage in certain behaviors resulting in the pyramid that has become widely known as Maslow's Hierarchy of Needs: 1. basic _____ needs (food, water, air), 2. _____, 3. _____, 4. _____-_____, 5. _____-_____ |
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Term
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Definition
| 1950s and 60s- contributions from a number of different academic fields shaped and defined the field of interpersonal communication as it evolved into its _____ discipline |
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Term
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Definition
| Anthropologist Ray Birdwhistell- created the term _____ |
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Term
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Definition
| Anthropologist Edward T. Hall- focused on _____ |
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Term
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Definition
| Sociologist Erving Goffman- published The Presentation of Self in Everyday Life which has served as the foundation for communications scholars' understanding of the role that _____ _____ plays in our interactions with others |
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Term
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Definition
| Fritz Heider- addressed how _____ shape our interactions |
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Term
| psychology, sociology, anthropology |
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Definition
| Individuals from fields such as _____, _____, and _____ helped establish the foundation for this field. |
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Term
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Definition
| Late 1960s and into the 70s and 80s interpersonal communication scholars began to clearly define the study of interactions in different _____ of relationships. |
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Term
| Civil Rights, Vietnam War |
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Definition
| _____ _____ movement and the _____ _____ focuses research activity on group dynamics, decision-making, and conflict resolution. |
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Term
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Definition
| In 1967, Pragmatics of Human Communication was one of the first books to adopt an _____ approach to communication. |
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Term
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Definition
| 1970s- interpersonal communication is firmly established as a _____ field of study. Regional and National Communication conferences were held. |
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Term
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Definition
| Scholars begin developing and testing theories directly related to interpersonal communication |
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Term
| theory, phenomena, works, occurrences, change |
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Definition
| _____- a set of statements about the way things work that achieve one of four basic goals: to describe _____, to explain how something _____, to understand, predict, and control _____, to make social _____ |
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Term
| mass or mediated, organizational, small group, intrapersonal, interpersonal |
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Definition
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