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| Abbreviation for healthcare provider made up of a number of associated medical facilities that furnish coordinated healthcare services from prebirth to death |
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| Coding system used for patients seen in ambulatory setting and physician billing |
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| Classification system used to determine payment to hospitals for outpatient services |
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| Phlebotomy duty involving testing for TB and Cocci |
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| Perform point-of-care testing |
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| Agency that certifies phlebotomists |
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| Phlebotomy is used as a therapeutic treatment for |
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| Credentials of AMT-certified phlebotomist |
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| Ancient bloodletting instrument that has counterpart in modern-day bleeding device |
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| Personal "zone of comfort" is a radius |
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| Average speaking rate of a normal adult |
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| 125 to 150 words per minute |
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| Performs tests to identify abnormalities of the blood and blood-forming tissues |
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Patient in nephrology department
Being treated for disorder of |
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| Otorhinolaryngology department |
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| Ear, nose and throat disorders |
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| Treats patients with tumors |
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| Department processes and stains tissue samples for microscopic analysis |
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| Appendectomy performed in a freestanding ambulatory surgical center |
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| Hospital department performs diagnostic tests and monitors therapy of patients with heart problems |
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| Basic Metabolic Panels (BMPs) |
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| Performs chromosome studies |
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| Pre-paid group healthcare organization in which members must have preauthorization for certain medical procedures |
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| Sophisticated and highly complex medical care |
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| Primary physician considered patients gatekeeper |
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| Performed in the serology department |
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| Same qualification as a Medical Technologist |
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| Examines specimens microscopically for the prescence of crystals, casts, bacteria, and blood cells |
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| Brain wave mapping and evoked potentials are performed |
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| Relatively new category of multi-skilled personnel who work as part of the nursing team, performing nursing and phlebotomy duties |
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| Lab worker with bachelors degree |
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| Lab worker with associates degree |
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| Specimen for ova and parasite testing |
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| Blood typing and compatibiity |
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| Sample for Fibrin Degradation Products (FDP) |
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| Erythrocyte Sedimentation Rate (ESR) |
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| Analyzed in anatomical pathology area |
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| Nurse practitioner considered case manager |
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| Certify Laboratory Professionals |
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| Public Health Service's responsibilities |
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| Administer programs for control of disease |
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| It is not the responsibility of the designated case manager to |
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| Know the patient's financial capabilities |
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| Nationally endorsed principle ensuring that patients and their families understand their rights and and responsibilities while in health care facility |
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| Patient Care Partnership Brochure |
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| Managed care organizations control costs by |
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| Detecting risk factors early |
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| Telephone etiquette involves |
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| Referring an emotional caller to the administrator |
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| Primary duty of phlebotomist |
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| Part of the phlebotomists role is to promote good public relations |
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| Patients equate their experiences with the overall caliber of care received |
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| Primum non nocere comes from the Hipocratic Oath and means |
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| Example of good work ethic |
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| Phlebotomist participates in continuing education programs to |
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| Stay up to date on the latest procedures |
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| One of phlebotomists duties |
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| Perform lab computer operations |
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| Ancient bloodletting device has counterpart in modern day bleeding device |
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| Proof of participation in a workshop to upgrade skills is called |
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| Continuing education units |
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| Confirming response to a patient |
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| I understand how you must be feeling |
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| While staying in a healthcare facility one of patients expectation is |
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| Projects a professional image |
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| Closed toe, conservative shoe |
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| Patient loses trust in phlebotomist when phleb |
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| Brushes off patient's concerns |
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| Improper telephone protocol |
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| Hanging up on hostile individuals |
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| Proxemics is study of an individuals |
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| One element of good communication in healthcare involves |
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| Accepting patients as unique individuals with special needs |
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| Best way to deal with a difficult patient |
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| Help patient to feel as if they are in control |
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| Allows patients to feel in control |
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| Agreeing with patients that it is their right to refuse a blood draw |
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| Department responsible for administering patient's oxygen therapy |
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| Recognizing diversity, does NOT promote good will and harmonious relationships |
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| To communicate effectively with someone it is important to avoid eye contact |
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| Medical specialty that treats skeletal system disorders |
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| Specialty is treatment of newborns |
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| Federal law that established standards for electronic exchange of patient information |
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| Other department would lab coordinate therapeutic drug monitoring |
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| Only high school diploma is required |
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| When dealing with patients that are ill or irritable a confident and professional appearance will be most helpful |
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| Patient in labor admitted to |
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| Toxicology is often part of |
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| Specialist in diagnosing disease from lab findings |
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| Patient must sign consent form when being tested for HIV |
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| Analyzes ABGs and tests lung capacity |
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| Performs radiographic procedures and other imaging |
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| Example of inpatient care facility |
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| Provides therapy to restore patient immobility |
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| All medical laboratories regulated by |
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| Action that does not encourage good verbal communication |
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| Glucose test could be performed in department |
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| Medical specialty treats patients with blood disorders |
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| Offered by local public health agencies |
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| Immunization of the populace |
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| Phleb who appears knowledgeable, honest and sincere instills |
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| Phleb told to take procedural shortcuts, but doesn't |
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| Medical care for the indignent |
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| Chemical screening tests on urine |
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| Diagnosis and treatment of disease of joint inflammation |
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| Penalty of possible fine or jail time |
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| Maintain patient confidentiality |
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| Factors considered critical in understanding diverse populations healthcare needs |
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Approach to health and illness
Family living environment
Traditions related to healing
ALL OF THE ABOVE |
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| Phlebotomy derived from Greek word meaning |
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| Emotional patient and can't understand what phleb is asking |
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