Term
| The major functions of the information systems department are: |
|
Definition
plan the use of IS to accomplish organizational goals and strategy
manage outsourcing relationships
protect information assets
develop, operate and maintain the organization's computing infrastructure
develop, operate, and maintain applications |
|
|
Term
| the principle manager of the IS department is commonly called the ___. |
|
Definition
| Chief information officer (CIO) |
|
|
Term
| the ___ often heads the technology group |
|
Definition
| Chief technology officer (CTO) |
|
|
Term
| ___ manages the computing infrastructure, including individual computers, in house server farms, networks and communications media. |
|
Definition
|
|
Term
| this group manages the process of creating new information systems as well as maintaining existing ones |
|
Definition
|
|
Term
| ___ exists in organizations that have negotiated outsourcing agreements with other companies to provide equipment, applications and other services. |
|
Definition
|
|
Term
| the purpose of this group is to protect data and information assets by establishing data standards and data management practices and policies |
|
Definition
|
|
Term
| ___ exists to help the organization achieve its goals and objectives |
|
Definition
|
|
Term
| this group is concerned with products, techniques, procedures and designs of computer based technology |
|
Definition
|
|
Term
| the ___ provides the IS perspective during discussions of problem solutions, proposals and new initiatives |
|
Definition
|
|
Term
| What are the stages for planning the use of IS/IT? |
|
Definition
align information systems with organizational strategy
communicate IS/IT issues to executive group
develop/enforce IS priorities within the IS department
sponsor steering committee. |
|
|
Term
| ___ is the process of hiring another organization to perform a service |
|
Definition
|
|
Term
| popular reasons for outsourcing IS services |
|
Definition
Management advantages:
obtain expertise
avoid management problems
free management time
Cost reduction:
obtain part time services
gain economies of scale
risk reduction
cap financial exposure
improve quality
reduce implementation risk |
|
|
Term
| ___ outsourcing is particularly advantageous for customer support and other functions that must be operated 24/7 |
|
Definition
|
|
Term
| Regarding software, what is a form of outsourcing. |
|
Definition
| Acquiring licensed software |
|
|
Term
| Platform as a Service which is the leasing of ___ with a pre-installed ___ and other software as needed. |
|
Definition
Hardware
operating systems |
|
|
Term
| It is possible to outsource and entire systems. An example would be ___ |
|
Definition
|
|
Term
| The first risk of outsourcing is ___ |
|
Definition
|
|
Term
| Examples of loss of control when outsourcing: |
|
Definition
vendor is in the drivers seat
technology direction
potential oss of intellectual capital
product fixes, enhancements in wrong priority
vendor management, direction or identity changes
CIO may be superfluous |
|
|
Term
| examples of benefits outweighed by long term costs with outsourcing |
|
Definition
high unit cost, forever
paying for someone else's mismanagement
in time, outsource vendor is the de facto sole source
may not get what you pay for, but don't know it. |
|
|
Term
| With outsourcing, there is no easy exit because: |
|
Definition
critical knowledge in minds of vendors, not employees
expensive and risky to change vendors |
|
|
