Shared Flashcard Set

Details

Chapter 11
Effective Communication in Task Groups and Teams
12
Communication
Undergraduate 1
12/08/2012

Additional Communication Flashcards

 


 

Cards

Term
Authoritarian leadership
Definition
A leadership style is which a leader provides direction, exerts authority, and confers rewards and punishments on group members.
Term
Authority rule
Definition
A group decision-making method in which some person or group with authority tells a group what to do, and the group ratifies the authority's decision.
Term
brainstorming
Definition
A group problem-solving technique in which the free flow of ideas is encouraged without immediate criticism.
Term
compromise
Definition
A method of group decision making in which members work out a solution that satisfies each person's minimum criteria but does not necessarily fully satisfy all members.
Term
consensus
Definition
A decision-making method in which all members of a group support a decision.
Term
criteria
Definition
Standards that group members use to evaluate alternative solutions or decisions. ___ Should be established during stage three of the standard agenda.
Term
democratic leadership
Definition
A style of leadership that provides direction without imposing strict authority on a group.
Term
emotional intelligence
Definition
The ability to recognize which feelings are appropriate in which situations and the ability to communicate those feeling effectively.
Term
laissez-faire leadership
Definition
From the French for "to allow to do," this style of leadership is nondirective and sometimes leads to unproductive group work.
Term
quality improvement team
Definition
A group in which people from different departments or areas in an organization collaborate to solve problems, meet needs, or increase the quality of work life. Also called a continuous ______
Term
standard agenda
Definition
A logical, seven-step method for making decisions.
Term
voting
Definition
A method of group decision making that requires the support of a certain number of group member. Some groups have simple majority rule, whereas others require two-thirds or three-fourths support.
Supporting users have an ad free experience!