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Chapter 11 Communicating
Ch 11 Vocab
10
Business
Undergraduate 3
03/08/2011

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Cards

Term
communication
Definition
interpersonal transfer of information and understanding
Term
media richness
Definition
a medium’s capacity to convey information and promote learning
Term
noise
Definition
any interference with the normal flow of communication
Term
grapevine
Definition
unofficial and informal communication system
Term
body language
Definition
nonverbal communication based on facial expressions, posture, and appearance
Term
upward communication
Definition
encouraging employees to share their feelings and ideas with management
Term
exit interview
Definition
brief, structured interview with a departing employee
Term
semantics
Definition
study of the meaning of words
Term
videoconference
Definition
live television or broadband Internet video exchange between people in different locations
Term
telecommuting
Definition
sending work to and from one’s office via computer modem while working at home
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