Term
| Definition of conflict: 4 aspects |
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Definition
-(is an) expressed struggle
-(occurs b/w) interconnected parties
-(involves) perceived incompatible goals
-(involves)interference from each other |
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Term
| Destructive vs. constructive conflict |
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Definition
Destructive-dominating, escalating, competing, defensive communication patterns.
Constructive- we-oriented, cooperative, supportive, and flexible communication patterns |
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Term
5 styles of conflict management
For each style, when appropriate, when not (original examples) |
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Definition
-Collaborating
-Accommodating
-Compromising
-Avoiding
-Competing |
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Term
| Low context communication vs. high context |
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Definition
low- direct, precise - all about msge. content
high- indirect, imprecise -all about msge. context |
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