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Chapter 10
Problem Solving in Groups
26
Communication
Undergraduate 2
09/18/2012

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Term
problem definition
Definition
a formal written statement describing a problem
Term
question of fact
Definition
a question asked to determine what is true or to what extent something is true
Term
question of value
Definition
a question asked to determine or judge whether something is right, moral, good, or just
Term
question of policy
Definition
a question asked to determine what course of action should be taken or what rules should be adopted to solve a problem
Term
criteria
Definition
standards or measures used for judging the merits of proposed solutions
Term
brainstorming
Definition
an uncritical, non-evaluative process of generating possible solutions by being creative, suspending judgement, and combing or adopting ideas
Term
decision making
Definition
the process of choosing among alternatives
Term
informal or emergent leaders
Definition
members who gain power because they are liked and respected by the group
Term
shared leadership functions
Definition
the sets of roles that group members perform to facilitate the work of the group and help maintain harmonious relationships between members
Term
task roles
Definition
sets of behaviors that help a group acquire, process, or apply information that contributes directly to completing a task or goal
Term
maintenance roles
Definition
sets of behaviors that help a group develop and maintain cohesion, commitment, and positive working relationships
Term
procedural roles
Definition
sets of behaviors that directly support a group process
Term
agenda
Definition
an organized outline of the information and decision times that will be covered during a meeting
Term
deliverables
Definition
tangible or intangible products of work that must be provided to someone else
Term
written brief
Definition
a very short document that describes a problem, background, process, decision, and rationale so that a reader can quickly understand and evaluate a group's product
Term
comprehensive report
Definition
a written document that provides a detailed review of the problem solving process used to arrive at a recommendation
Term
executive summary
Definition
a one-page synopsis of a comprehensive report
Term
oral brief
Definition
a summary of a written brief delivered to an audience by a group member
Term
oral report
Definition
a detailed review of a group's problem solving process delivered to an audience by one or more group members
Term
symposium
Definition
a set of prepared oral reports delivered sequentially by group members before a gathering of people who are interested in the work of the group
Term
panel discussion
Definition
a structured problem solving discussion held by a group in front of an audience
Term
remote access report RAR
Definition
a computer-mediated audiovisual presentation of a group's process and outcome that others can receive electronically
Term
streaming video
Definition
a pre-recording video that is sent in compressed form over the internet
Term
Types of maintenance roles
Definition
Supporters: encourage others in the group.
Interpreters: members who understand social, cultural, and gender differences and might offer clarification of opinions.
Harmonizers: intervene in the discussion when conflict arises.
Mediators: neutral and impartial arbiters who guide the discussion to help prevent conflict between differing opinions.
Tension relievers: group members who recognize when stress has become an issue and attempts to relieve the stress by humor
Term
Types of task roles
Definition
Information or opinion givers: provide content for discussion.
Information or opinion seekers: probe others for their ideas or opinions.
Information or opinion analyzers: help the group to scrutinize the content and the reasoning of the discussion.
Term
Types of task roles
Definition
Information or opinion givers: provide content for discussion.
Information or opinion seekers: probe others for their ideas or opinions.
Information or opinion analyzers: help the group to scrutinize the content and the reasoning of the discussion.
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