Term
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Definition
crisis is a guarantee of change
change is best motivated by fear
compelling facts are the key to change
old dogs can't learn new tricks |
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Term
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Definition
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Term
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Definition
overcoming intertia and breaking down existing ways of thinking
resistance has to be overcome and readiness or willingness to get involved with a change has to be sparked |
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Term
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Definition
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Term
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Definition
when the change intervention is started and ongoing
period of anxiety and tension as old ways are challenged and reality of a new way is truly experienced |
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Term
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Definition
| new mind-set and behavioral pattern is created for those involved, and the change yields positive benefits for the unit or organization |
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Term
| bridges model of transitions |
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Definition
endings (dealing with loss)
neutral zone (transitional period)
beginnings (setting new goals) |
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Term
| Kotter's change model (8 stages) |
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Definition
increase urgency
creating a guiding coalition
get the vision right
communicate for buy-in
empower action
create short-term wins
consolidate gates and don't let up
anchor change in your culture |
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Term
| 4 essential elements of change |
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Definition
- structuring the problem and contracting with key parties
- collectiving data and feedback
- implementing interventions
- evaluating and sustaining the change
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Term
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Definition
| might involve organizational structure, reporting relationships, target markets and customers and new product/service introductions |
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Term
| social and human resource interventions |
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Definition
| deal with culture, teamwork, selection, performance evaluation, training, and rewards |
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Term
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Definition
| deal with changes in work area configurations, workflow design, dividing labor and so on |
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Term
| technological interventions |
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Definition
| deal with tools, equipment and machinery and computing systems |
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Term
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Definition
| mutually exclusive and collectively exhaustive |
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Term
four frames model for change intervention
by lee bolman and terrence deal |
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Definition
structural (factory) - organizational structure & teams
human resource (family)
political (jungle) - how to cope w/ power, conflict
symbolic (theater or temple) - shape culture & build team spirit through ritual, ceremony and story |
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Term
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Definition
loss of control
loss of face
loss of identity
loss of competence
excessive personal uncertainty
more work
unintended consequences |
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Term
overcoming resistance
education and communication |
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Definition
| quality of communication important, cannot "overcommunicate" |
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Term
overcoming resistance
participation and involvement
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Definition
| hard to resist change that we are bringing about ourselves |
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Term
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Definition
| accepting people's anxiety as legitimate and appropriate, better chance of gaining respect and commitment needed to make change work |
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Term
| negotiation and agreement |
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Definition
| involves specific exchanges and incentives in return for a person or groups support |
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Term
| manipulation and co-optation |
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Definition
| selectively using information and implied incentives |
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Term
| explicit and implicit coercion |
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Definition
| threat of punishment and use of authority |
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