Term
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Definition
| Messages sent through facial expressions, gestures, posture, hand and body movements, gait, eye contact, and appearance |
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Term
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Definition
| Being unable to respond to verbal stimuli |
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Term
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Definition
| The characteristics of a group of people, language, values, beliefs, habits, likes, dislikes, customs-passed from one generation to the next |
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Term
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Definition
| Any lost, absent or impaired physical or mental function |
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Term
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Definition
| A concept that considers the whole person, the whole person has physical, social pyschological, and spiritual parts that are woven together and cannot be separated |
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Term
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Definition
| Something necessary or deisired for maintaing life and mental well-being |
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Term
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Definition
| Communication that does not use words |
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Term
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Definition
| Spiritual beliefs, needs and practices |
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Term
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Definition
| Communication that uses written or spoken words |
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Term
| According to psychologist Abraham Maslow what must be met for a person to survive and function? |
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Definition
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Term
| Name the five basic needs for life as described by Maslow? |
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Definition
*Self-esteem
*Love and belonging
*Safety and security
*Physical
(Lower levels must be met before the higher level needs)
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Term
The care plan includes the personś cultural and religious practices. You must respect and accept the personś culture?
True
False |
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Definition
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Term
| Some patients, residents do not adjust well to disability, name some types behavior that they may exhibit? |
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Definition
*Anger
*Demanding behavior
*Self centered behavior
*Agressive behavior
*Withdrawal
*Inappropriate Sexual behavior
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Term
| For effective communication you should follow the rules of communication -they are : |
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Definition
1. Use words that have the same meaning for you and the person.
2. Avoid medical terms and words not familiar to the person
3. Communicate in a logical and orderly manner,do not wander in thought
4. Give facts and be specific
5. Be brief and conscise
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Term
| Follow these rules for Verbal Communication: |
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Definition
1. Face the person, look directly at the person
2. Position yourseld at the person´s eye level,
Stand, squat or sit by the person
3. Speak clearly, slowly, and distinctly
4. Control the loudness of your voice
5. Do not use slang or vulgar words
6. Repeat information as needed
7.Ask one question at a time
8. Do not shjout, whisper or mumble
9.Be kind courteous and friendly
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Term
| What are some methods of communication ? |
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Definition
Listening
Direct Questions
Open-Ended Questions
Clarifying
Silence |
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Term
| Communication Barriers prevent the sending and receiving of messages- Some ways that communication fails are : |
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Definition
Language
Cultural Differences
Changing the subject
Giving Opinions
Talking a lot when others are silent
Failure to listen
Pat answers
Illness and disabilities
Age |
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Term
| You work in a health care agency. You focus on : |
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Definition
| The person as a physical, psychological, social and spiritual being |
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Term
| Which basic need is most essential? |
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Definition
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Term
| When a person says ¨what are they doing to me¨ Which basic needs are not being met? |
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Definition
| Safety and Security needs |
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Term
| A person wants care at a certain time and in a certain way, nothing seems to please him. The person is most likely demonstrating |
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Definition
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Term
Verbal reflection is the truest reflection of a personś feelings
True
False |
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Definition
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Term
Which is not a barrier to communication?
a. using silence
b. giving your opinions
c. changing the subject
d. Illness |
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Definition
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Term
| Who is the most important person in the agency? |
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Definition
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Term
| Persons in hospitals and nursing centers feel safer and more secure if they know what will happen. For every task performed the person should know? |
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Definition
Why is it needed?
Who will do it?
How will it be done?
What sensations or feelings to expect? |
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Term
| The meaning of touch depends on? |
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Definition
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Term
| When writing messages to communicate with a resident you need to ? |
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Definition
*Be brief and conscise
*Use a black pen on felt paper
*Print in large letters |
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Term
| Communication that uses written or spoken words is ? |
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Definition
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Term
| Which needs are most important for survival |
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Definition
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Term
| A resident stays in his room most of the days. He does not attend activities, he does not talk to his family when they visit. This behavior is ? |
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Definition
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Term
Inappropriate sexual behavior is always intentional
True
False |
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Definition
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Term
| A person from whom you are caring for cannot speak or read, How should you communicate with the person? |
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Definition
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Term
Non verbal message more truly reflects a person´s feelings that words do
True
False |
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Definition
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Term
| Which communication methods focuses on certain information? |
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Definition
| Direct Questions focus on certain information. You ask the person something you need to know |
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Term
| This means unable to responds to verbal stimuli |
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Definition
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