Term
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Definition
| The act of exchanging information. |
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Term
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Definition
| Involves absorbing what another person is saying and responding to the person's concerns. |
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Term
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Definition
| are pieces of information acquired by observing rather than listening to people. |
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Term
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Definition
| used to communicate with people within the same company |
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Term
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Definition
| Include the date, the recipient's name and address, the purpose of the letter and the name and job title of the sender. |
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Term
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Definition
| Are documents that provide a lot of information on a particular topic |
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