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Ch6-10!
Human Relations
30
Business
Undergraduate 4
10/04/2006

Additional Business Flashcards

 


 

Cards

Term
Transactional analysis:
Definition
Method undestanding behaviorin the interpersonal dynamics.
Organizations have trained their employee in TA to improve their ability to handle difficult personal situations.
Term
Transactional analysis:
Definition
Method undestanding behaviorin the interpersonal dynamics.
Organizations have trained their employee in TA to improve their ability to handle difficult personal situations.
Term
Ego state:
Definition
Are the parent, child, and adult.
-When hte parent ego state is in control, people behave form one of two.
Term
Critical Parent
Definition
When you behave and respont with advising responsing that are critical, judgmental, opinionated, demanding,disapproving, and so on, you are a critical parent ego state.
Term
Sympathetic Parent:
Definition
Behave and respond with reassuring responses that are rptectin, permitting, consoling, caring,cnsoling, caring,caring, nurturing, and so on, you are in the symphatic parent ego state.
Term
Natural Child:
Definition
When the child ego state is in control,people behave from one of 2 perpectives.
Term
Adapted chld:
Definition
When you behve and repond with confronting,advising responses express rebellios,pouting, anger, fear, anxiety inadequacy, procratination, finger-piointing and so on, you are in the aggresive adapted child ego state.
Term
Child Ego State 2 perspectives:
Definition
Natural child and Adapted child.
Term
Adult Ego State:
Definition
People behave in a thinking, rational, calculating,factual, unemotional manner.
Term
Cross transaction:
Definition
Occur when the sender of a mesage does not get hte xpected response form the receiver.
Term
Ulterio Transactions:
Definition
Or Hidden, transactions occur when the words seem to be conming form one ego state, but in reality the words or behavior are coming from another.
Term
Stroking:
Definition
is any behvior htat implies recognition of another's pressence.
Giving praise (positive strokes).-Through assertiveness training, people learn how to deal with anxiety
learn how to deal wth anxiety-porductiong situation in productive ways.
Term
Assertiveness:
Definition
is the process of expressing thoughts and feelings while asking for what one wants in an appropriate way.
Term
Passive Behvior:
Definition
is an avoidance of behavior or an accommodation of the other party's wishes without statanding up for one's owns rights. It involves self-denial and sacrifice.
Term
Passive Behvior:
Definition
Is the process of expressing thoughts and feeling while asking for what in an appropriate way.
-Being assertive is generally the most productive behavior.
Term
Passive (note):
Definition
People oftern have a poor self-concept and are unhappy. Passive is often based on fear: fear of failure,fear of rejection,fear of displeasing others,fear or relaliatin,gear of hurting others,fear of being hurt, fear of getting into trouble,and so on.
Term
Aggressive behavior comes primary:
Definition
Through the adapted child and the critial parent ego states.
-is ussually destructive to hte individual and the organization.
Term
Assertive behavior
Definition
Person stands up for his or her rights without violating hte rights of others.
Term
Assertiveness Steps:
Definition
Step 1. Set an objective
Step 2. Determine how to create a win-win situation.
Step 3. Develop assetive phrase.
Step 4. Implement your persistently.
Stemp
Term
Set an objective:, (First step of__)
Definition
Specify what you want ot accomplish.
__Assertveness steps.
Term
Determine how to create a win-win situation. (Stept #____)
Definition
Asses the situation in terms of meeting your needs and the other person's needs.
-econd step of the Asserttiveness Stept
Term
Develop assertive phrase: (stept of ___)
Definition
Before confronting Larry. Helen could have developed a statement such as "I'm using it now, nad I'll give it to you as soon as I'm finish with it"
Term
Dealing with Anger:
Definition
1.Use rational thinking
2.Look for positives.
3.Look for the humor in the situation.
4.A key factor in controlling.
5.Develop a positve attitude.
6.Use an anger journal.
Term
Use rational thinking:
Definition
Ex: when dealing with customers, tell yourself their ager is to be expected: its part of your job to stay calm.
Term
Look for positives:
Definition
In many bad situations, there is soem good. When you get lemons,make lemonade.
Term
A key factor in controllin :
Definition
your anger is using assertive behavior.If you tend to be passive or aggressive, work at being assertive.
Term
Develop a positive attitude about how you
Definition
anger is using assertive behavior. If you tend to be passive or aggressive, work at being assertive.
Term
Develop a positive attitude :
Definition
about how you deal with anger. Use to techniques form for changing you attitudes and building a a positive self-concept, Review Skill-Building.Develop positive affirmations, such as "I stay calm when in traffic""I get along well with Joe" ( not "i must stop letting Joe make me angry")
Term
Use an anger Journal:
Definition
A first step to emotional control of anger is sel-awareness.Anwer these questions: How oftern do you get irritated to angry?
Term
Avoiding conflict style:
Definition
User attempts to passively ignore the conflict rather than resolve it. The avoider uses the obedient child or sympathetic parent ego state,unassertive and uncoopertive.
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