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Ch.8
managing human resources and labor relations
34
Business
Undergraduate 1
10/16/2010

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Term
Human resource managment
Definition
the process of hiring developing motivating, and evaluating employees to achieve organizational goals
Term
human resources planning
Definition
creating a strategy for meeting current and future human resource needs
Term
job analysis
Definition
a study of the tasks required to do a particular job well
Term
job description
Definition
the tasks and responsibilities of a job
Term
succession planning
Definition
examination of current employees to identify people who can fill vacancies and be promoted
Term
contingent worker
Definition
person who prefers temporary employment, either part time or full time
Term
recruitment branding
Definition
presenting an accurate and positive image of the firm to those being recruited
Term
selection
Definition
the process of determining which persons in the applicant pool possess the qualifications necessary to be successful on the job
Term
selection interview
Definition
an in depth discussion of an applicants work experience, skills and abilities, education, and career interests.
Term
training and development
Definition
activities that provide learning situations in which an employee acquires additional knowledge or skills to increase job performance
Term
orientation
Definition
presentation to get the new employee ready to perform his or her job
Term
job rotation
Definition
reassignment of workers to several different jobs over time so that they can learn the basics of each job
Term
apprenticeship
Definition
a form of on the job training that combines specific job instruction with classroom instruction
Term
mentoring
Definition
a form of on the job training in which a senior manager or other experienced employee provides job and career related enformation to a mentee
Term
programmed instruction
Definition
a form of computer assisted off the job training
Term
simulation
Definition
a scaled down version or mock up of equipment,process, or work environment
Term
performance appraisal
Definition
a comparison of actual performance with expected performance to assess an employees contributions to the organization
Term
incentive pay
Definition
additional pay for attaining a specific goal
Term
unemployment compensation
Definition
government payment to unemployed former workers
Term
workers compensation
Definition
pay for lost work time due to employment related injuries
Term
labor union
Definition
an organization that represents workers in dealing with managment
Term
collective bargaining
Definition
negotiating a labor agreement
Term
agency shop
Definition
workers dont have to join a union but must pay union dues
Term
right to work law
Definition
state law that an employee does not have to join a union
Term
open shop
Definition
workers do not have to join the union or pay union dues
Term
management rights clause
Definition
clause in a labor agreement that gives management the right to manage the business except as specified in the contract
Term
grievance
Definition
a formal complaint by a union worker that managementhas violated the contract
Term
arbitration
Definition
settling labor management disputes through a third party the decision is final and binding
Term
Occupational safety and health administration (OSHA)
Definition
sets workplace safety and health standards and assures compliance
Term
equal employment opportunity commission (EEOC)
Definition
processes descrimination complaints, issues regulations regarding discrimination, and disseminates information
Term
protected classes
Definition
the specific groups who have legal protection against employment discrimination, include woman, african americans, native americans, and others
Term
affirmative action programs
Definition
programs established by organizations to expand job opportunities for women and minorities
Term
mediator
Definition
specialist that facilitates labor management contract discussions and suggests compromises
Term
competitive advantage
Definition
a set of unique features of an organization that are perceived by customers and potential customers as significant and superior to the cometition
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