Term
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Definition
A broad range of feelings that
people experience. |
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Term
|
Definition
Intense feelings that are
directed at someone or something. |
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Term
|
Definition
Feelings that tend to be less
intense than emotions and that lack a
contextual stimulus. |
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Term
|
Definition
A mood dimension that
consists of specific positive emotions
such as excitement, self-assurance,
and cheerfulness at the high end and
boredom, sluggishness, and tiredness
at the low end. |
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Term
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Definition
A mood dimension
that consists of emotions such as
nervousness, stress, and anxiety at the
high end and relaxation, tranquility,
and poise at the low end. |
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Term
|
Definition
The tendency of most
individuals to experience a mildly
positive mood at zero input (when
nothing in particular is going on). |
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Term
|
Definition
Individual differences
in the strength with which individuals
experience their emotions. |
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Term
|
Definition
The tendency of
people to associate two events when
in reality there is no connection. |
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Term
|
Definition
A situation in
which an employee expresses
organizationally desired emotions
during interpersonal transactions
at work. |
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Term
|
Definition
Inconsistencies
between the emotions people feel
and the emotions they project. |
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Term
|
Definition
An individual’s actual
emotions. |
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Term
|
Definition
Emotions that
are organizationally required and
considered appropriate in a given job. |
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Term
|
Definition
Hiding one’s inner
feelings and forgoing emotional
expressions in response to display
rules. |
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Term
|
Definition
Trying to modify one’s
true inner feelings based on display
rules. |
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Term
| affective events theory (AET) |
|
Definition
A model
that suggests that workplace events
cause emotional reactions on the part
of employees, which then influence
workplace attitudes and behaviors. |
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Term
| emotional intelligence (EI) |
|
Definition
The ability
to detect and to manage emotional
cues and information. |
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Term
|
Definition
The process by
which peoples’ emotions are caused
by the emotions of others. |
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