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Ch 4 - Diversity
Evironment organizational culture and diversity
22
Management
Undergraduate 3
06/03/2007

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Cards

Term
competitive advantage
Definition
allows an organization to deal with market and environmental forces better than its competitors
Term
general environment
Definition
comprised of cultural, economic , legal-political, and educational conditions
Term
specific environment
Definition
includes the people and groups with whom an organization interacts
Term
stakeholders
Definition
the persons, groups, and institutions directly affected by an organization
Term
value creation
Definition
creating value for and satisfying needs of constituencies
Term
customer relationship management
Definition
strategically tries to build lasting relationships with and to add value to customers
Term
supply chain management
Definition
strategically links all operations dealing with resource supplies
Term
ISO certification
Definition
indicates conformance with a rigorous set of international standards
Term
Total Quality Management
Definition
managing with an organization-wide commitment to continuous improvement, product quality, and customer needs
Term
Continuous Improvement
Definition
involves always searching for new ways to improve work quality and performance
Term
quality circle
Definition
mett periodically to discusss ways of improving the quality of products or services
Term
organizational culture
Definition
is the system of shared beleifs and values that guides behavior in organization
Term
core values
Definition
are beliefs and values shared by organizational members
Term
value-based management
Definition
actively develops communications, and enacts shared values
Term
symbolic leader
Definition
uses symbols to establish and maintain a desired organizational culture
Term
diversity
Definition
describes race, gender, age, and other individual differences
Term
multiculturalism
Definition
involves pluralism and respect for diversity
Term
multicultural organization
Definition
is based on pluralism and operates with inclusivity and respect for diversity
Term
Ethnocentrism
Definition
is the belief that one's membership group or subculture is superior to all others
Term
glass ceiling
Definition
is a hidden barrier to the advancement of women and minorities
Term
biculturalism
Definition
is when minority members adopt characteristics of majority cultures in order to succeed
Term
managing diversity
Definition
building an inclusive work environment that allows everyone to reach their full potential
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