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CH.17. retail & direct market
Definitions
38
Marketing
Undergraduate 3
11/11/2008

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Term
Retailing
Definition
All transactions in which the buyer intends to consumer the product through personal, family, or household use.
Term
Retailer
Definition
An organizaton that purchases products for the purpose of reselling them to ultimate consumers.
Term
General-merchandise retailer
Definition
A retail establishment that offers a variety of product lines that are stocked in considerable depth.
Term
Department stores
Definition
Large retail organization characterized by a wide product mix and organized into seperate departments to facilitate marketing efforts and internal management. (Macy's, sears, dillards)
Term
Discount store
Definition
A self-service, general-merchandise store offering brand name and private brand products at low prices (walmart, target, kmart)
Term
Convenience stores
Definition
small self-service store that is open long hours and carries a narrow assortment of products, usually convenience items. (7-eleven).
Term
Supermarket
Definition
large, self service store that carries a complete line of food products along with some nonfood products. (kroger, safeway)
Term
Superstore
Definition
A giant retail outlet that carries food and nonfood products found in supermarkets, as well as most routinely purchased consumer products. (walmart supercenteres, super kmart)
Term
Hypermarket
Definition
A store that combines supermarket and discount store shopping in one location.
Term
warehouse club
Definition
large-scale, members-only establishment that combines features of cash-and-carry wholesaling with discount retailing. (costco, sams club)
Term
Warehouse showroom
Definition
Retail facility in a large, low-cost building with large on-premise inventories and minimal services. (IKEA).
Term
Catalog Showroom
Definition
Warehouse showroom in which consumers use catalogs to place orders for products, which are then filled directly in the warehouse are and picked up by buyers in the showroom. (usually sell jewelry, luggage, toys...)
Term
Traditional specialty retailer
Definition
Store that carries a narrow product mix with deep product lines.
Term
Off-price retailer
Definition
Store that buys manufacturers' seconds, overruns, returns, and off-season merchandise for resale to consumers at deep discounts. (tJ maxx, marshalls, stein mart)
Term
Category killer
Definition
Large specialty store that concentrates on a major product category and competes on the basis of low prices and enormouse prduct availability. (home depot, lowes)
Term
Direct marketing
Definition
Use of the telephone, internet, and non personal media to introduce products to customers, who can then purchase them via mail, telephone, or internet
Term
Nonstore retailing
Definition
Selling of products outside the confines of a retail facility
Term
Catalog marketing
Definition
typeof marketing in which an organization provides a catalog from which customers make selsections and place orders by mail, telephone, or the internet.
Term
Direct-response marketing
Definition
Type of marketing in which a retailer advertises a product and makes it available through mail or teephone orders.
Term
telemarketing
Definition
performance of marketing-related activities by telephone.
Term
Television home shopping
Definition
Form of selling in which products are presented to television viewers, who can buy them by calling a toll-free number and paying with a credit card.
Term
Online retailing
Definition
retailing that makes products available to buyers through computer connections
Term
Direct selling
Definition
Marketing products to ultimate consumers through face-to-face sales presentations at home or in the workplace.
Term
Automatic vending
Definition
use of machines to dispense products
Term
Franchising
Definition
Arrangement in which a supplier (franchiser) grants a dealer (franchisee) the right to sell products in exchange for some type of consideration.
Term
Neighborhood shopping center
Definition
shopping center usually consisting of several small convenience and specialty stores.
Term
Community shopping center
Definition
A shopping center with one or two department stores, some specialty stores, and convenienve stores.
Term
Regional shopping center
Definition
type of shopping center with large department stores, the wide product mix, and the deep product lines of all shopping centers
Term
superregional shopping center
Definition
tpe of shopping center with the largest department stores, the widest product mix, and the deepest product lines of all shopping centers
Term
lifestyle shopping cener
Definition
Type of shopping center that is typically open-air and features upscale specialty, dining and entertainment stores.
Term
power shopping center
Definition

Type of shopping center that features off-price and small stores combined with category killers

Term
outlet shopping center
Definition
Type of shopping center that features discount and factory outlet stores carrying manufacturer brands.
Term
Retail positioning
Definition
identifying an unserved or underserved market segment and serving it through a strategy that distinguishes the retailer from others in the minds of consumers in that segment.
Term
atmostpherics
Definition
Physical elements in a stores design that appeal to consumers' emotions and encourage buying.
Term
Category management
Definition
Retail srategy of managing groups of similar, often substitutable products produced by different manufacturers.
Term
Scrambled merchndising
Definition
The addition of unrelated product lines to an existing product mix, particularyly fast-moving items that can be sold in volume
Term
Wheel of retailing
Definition
Hypothesis holding that new retailers usually enter the market as low-status, low-margin, low price operators but eventually evolve into high-cost, hih price merchants.
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